The Carp Co Reviews 113

Excellent service provided after reading all the good reviews I purchased a shubumkin and he arrived today and was well packed and is very healthy and seems lively 😊 delivery driver was very friendly and showed excellent care. Will be purchasing another fish very soon from you. Very satisfied as can see the fish are very well cared for

Still far from happy with your reply. As previously stated, it was not nine weeks before we raised concerns. You use the order date as the start of the alleged nine weeks, the fish arrived three weeks later because of your concerns re white spot. We phoned several times before the first email. Phone calls were not always answered.
Ok, someone at Carpco screwed up, mistakes happen. What rankles so much is your refusal to accept responsibility and compensation and your attempts to blame us for your mistakes. Your sick fish cost us three very large koi, hassle and stress. Bad product and even worse customer care.

Following a loss of many fish due to Parasites and having now restored my pond I ordered the selection packs. 5 Koi, 5 Ghosts and 20 mixed Goldfish, Shubunkins and Comets. Fish came on time and perfectly packed and seem in good condition. Would have been nice not to have 5 identical Ghosts but my main issue was that these fish were 2" to 3" at best NOT 3" to 4". They seem happy in their new home and I will be checking every day.

This company is superior to any the fish are of the upmost quality and anyone thinking of ordering fish use this place they are true to their word of how the fish will be delivered to you and as I have said the quality they promised thanks again 👍👍👍

i bought some fish from these people, 26 in all, the fish came packed well, i had no problem. after a few weeks i had two death, then a week later i had one of my koi die. the problem i have, this company seems to assume we are all pond novices and dont know what we are doing. i wrote to these people and got the usual BS, whats the amonia, whats the nitrate,,bla,bla...
as i was not asking for any money back i was offended.. send a picture so some guy can take a look at it,,, as if we are stupid and we cant see any external issues.
another business thats too worried about having give a fish away..
dont think ill use them again due to their arrogance.

Perfect! Ordered sticklebacks for delivery in Yorkshire. They arrived on the right day and at the specified time. They were packed and delivered with care.
The fish were all healthy and there was a nice ratio of males to females.
Good price too.

Ordered 3 koi, lost 1, Carpco felt with the problem, first class service, 👏👏👏👏

Very pleased from ordering to delivery. Two Beautiful Koi arrived in superb condition. Highly recommended.

Rarely are things as good as I hope when I buy online, but this company has restored my faith in online shopping. I was concerned when purchasing but the girl in the office was so helpful and reassured me that it was safe and they had shipped over 150,000 orders.
Well I ordered yesterday and DX delivered just now! I am disabled and the delivery driver was kind enough to help me get the fish box up to the pond and the bag floated.
I hope they read this and give themselves a big pat on the back!

They are now swimming around their new home and I am thrilled to see them exploring.

Once these little ones settle in I will definitely be back :)

very good company , you can trust them. thank you very much

Just received 20 mixed goldfish. One is missing half its tail fin, others have very ragged dorsal fins, two have fungal infections with white lumps on their fins. Have asked "why would you send out obviously damaged and diseased fish?"
Will update once they reply tomorrow.

Update:

Customer care extremely helpful and apologetic. Hopefully better quality control will be enforced. After a good dose of meds fish seem fine so going for a three star rating now.

I went there today with my wife , the staff member was absolutely great , polite ,helpful , even carried my fish to my car for me , it’s changed a lot since I came here , nine years ago , keep up the good work , I’m so glad your only 15 minutes form my house , lol
All the best for future 👍

I have ordered quite a few small koi fish to build up my fry population, and a few select larger koi ready for my 10000ltr pond the fish are healthy and and clean when they have arrived with exception of two which arrived dead. I emailed the carp co and quickly got a response from them promising to replace them with similar fish, no hassle no fuss.
Sure enough the fish were added to my next order and all doing well, except one which has succumbed to an outbreak of flukes in the last week.
I really was impressed with the customer service and continue to be impressed with the fish quality. Almost ready with the new pond and to order some more larger koi 😀

Great experience, polite staff and an excellent stock of aquatics, fish, food and much more!

Very good price and specialist deliver exactly to time.
Fantastic Customer Service who went beyond expectations.
Thank you

Excellent Place. Love it. More fish than you can wave a stick at! 5 Stars!

Went to visit them last Saturday as i don’t live too far away
only to be served by what I can only say was a giant Viking and what a very helpful and nice person he was
Me and the mrs left with some lovely looking koi and tench will definitely be back for more in the summer

Review for Carpco
I was going to give up my pond. My water was a muddy green colour and I had not seen my fish since the winter. I thought they had been eaten. I decided to call The Carp Company and spoke to Beth in the office. She told me that she would get someone to give me a call back. I didn’t expect to hear anything more.
However, the manager (Jack I believe) called me back that afternoon. He helped me to get to grips with my filtration, advised that I changed the UV bulb and also advised that I did some homework on the nitrogen cycle in ponds! He did not actually try to sell me anything.
Water now clear. Fish happy and very happy future customer.

Had 4 deliveries of Koi from Carp Co. Great fish and excellent value compared with my local lfs. Would recommend to anyone. Their tropical fish house is amazing as well.

Late delivery
Had some Koi delivered last week. The delivery by DX was late but the fish didn’t seem to have noticed as they were all in perfect condition. Plants were a bit battered but they have recovered well.