I met with Stacy Zorn to get an estimate on new flooring for my lake house. She was amazing to work with. She listened to what my vision was and showed me so many options in the showroom. She drove... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have found several pieces of furniture with scuffs from their moving of furniture. These are places you might not notice with initial inspection but later noticed if bending over or while dusting etc.... See more
Company replied
We would highly recommend this company! We especially love working with Sonya. She is very knowledgeable, extremely helpful and cares about what is best for your family. The installers are fantasti... See more
Company replied
Carpet One Floor & Home in Columbia is a very good company to do business with! From choosing the from their vast array of carpets, to the measuring of our floors, to the installation, everything was... See more
Company replied
Company details
Information provided by various external sources
It's been our pleasure to serve the flooring needs of the Columbia, MO area. We’re your family-owned, neighborhood flooring experts. Drop by and let us help you choose the perfect flooring for your particular home and lifestyle.
Contact info
105 Business Loop 70 East, 65203, Columbia, United States
- 573-303-3745
- www.carpet1columbia.com
4.6
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great Experience!
We received a warm, friendly welcome every time that we entered the store. The employees provided a wealth of information that was very helpful to us in making our selections. We received undivided attention from sales staff and did not feel rushed or pressured to purchase. We could easily contact employees for information and received a quick response. We purchased early but were able to schedule installation at the time that suited us best. The carpet layers did an excellent job and left the area clean and neat. Betsy was our main contact. She was very knowledgeable, helpful, and friendly. We enjoyed working with her. We already have recommended Carpet One!
August 3, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Jerry & Charlotte,
Thank you so much for leaving your comments; we are so grateful to have customers like you! The team at Carpet One in Columbia is always here to answer your questions. Please feel free to contact us anytime.
We would highly recommend this company!
We would highly recommend this company! We especially love working with Sonya. She is very knowledgeable, extremely helpful and cares about what is best for your family. The installers are fantastic, very professional and take pride in their work. We truly appreciate Frank for his miracle work on our downstairs carpet where we recently had water damage. Thank you so much!
July 14, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Courtney, thank you so much for revealing your positive experience at Carpet One Floor & Home in Columbia, MO. It was a true pleasure working with you from start to finish on your carpet repair downstairs. Please let us know if you need any other assistance!
Everyone whom I have worked with has …been helpful.
Everyone whom I have worked with has been helpful and very pleasant. However, I primarily worked with Betsy who was very helpful with good suggestions for our new house. I appreciated her sense of humor and common sense. I felt as though she was an old friend by the time we finished.
What would be helpful is for the staff to know a bit more about what will be required and / or the unique challenges for the particular tile or product purchased.
July 12, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Barbara, thank you for your feedback! Betsy's charisma is certainly appreciated around the store and it's great to know you valued her as person through your flooring process. Thank you again for your comments and we will be sure to let Betsy and the rest of the team know!
Carpet and Wood Laminate Flooring
We purchased Carpet and Wood Laminate Flooring from you all and love them both. We had you all install the carpet and an independent contractor do the laminate. From the beginning when I went in to look at samples until the final installation was complete everything was great. Our sales guy showed up while the carpet was being installed to check on the progress. Very Easy to work with company!
July 12, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Tom & Julie, we're happy to hear you are enjoying both your Santa Anita carpet and Quickstep Classic laminate wood flooring! We pride ourselves on preparation and precision to ensure a seamless process for our customers. Thanks for the honest feedback and please let us know if you have any questions in the future!
Wonderful to work with
Wonderful to work with! The staff knew their stuff without being pushy!
July 12, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
LP, we always strive to offer honest advice based on your lifestyle and home environment. Thanks for the positive acknowledgment!
Quality product and service
Quality product and service . Everyone from the office to the installer was honest, friendly, punctual. Couldn't ask for more.
June 16, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Mike,
We are in this business for customers like you! I really enjoyed working with you and meeting your wonderful dog throughout the process of selecting your Tigressa carpet for your basement. Please let us know if you have any questions or need help with anything else!
-Sonya Reil
Highly recommend
Highly recommend! Stacy and her team were quite professional and the installation was quick. The quality of the carpet and work done was exactly what I expected. Everything was top notch!!!
April 19, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
We appreciate the kind words and we're thrilled that you had an extraordinary experience with our team, Kelly. We can't wait to work with you again!
Betsy helped us and she was very …
Betsy helped us and she was very knowledgeable. She showed us what our builder recommend and we were given samples to take home and returned the next day. Everything went really well and we were pleased with the service and product.
April 13, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
We appreciate the kind words and we're thrilled that you had an extraordinary experience with Betsy and the rest of our team, John & Janice. Please don't hesitate to let us know if you need anything else!
Great Serviceand good work
April 4, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Hi Kim, thank you for the great review! We look forward to working with you again on future projects.
Excellent Customer Service Still Exists
I called to get a rough estimate of what it might cost to have a large area of our home carpeted. With no obligations or hard sales, Cassie came to our house to measure and brought s samples. She then provided cost estimates that were in our email the next morning! We chose the best option and Cassie worked diligently in finding carpet layers to work within our time frame. The carpet is beautiful, the service was flawless and working with Cassie made us realize there still are competent people in the world!!!
March 29, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Thanks so much for you review on your recently installed Karastan carpets throughout your bedrooms and hallway! I know you had reached out to us as a place to start so we really value customers like you that ultimately choose to shop local and not to mention I really enjoyed working with you both! Please let me know if you have any further questions. Have a great day!
-Cassie from Carpet One in Columbia, MO
Very pleased with my experience.
Betsy Eames had creative ideas for my window treatments. When there was a problem, she had a solution and it was corrected.
March 26, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Hi Sharon,
Thank you so much for leaving this review! It was a true pleasure working with you to fit your window treatment needs for your family room, dining room, and kitchen. Isn't it wonderful to have the flexibility of raising and lowering your window treatments? You made a fabulous decision and I appreciated working with you every step of the way. Please let me know if you have any questions about your new Hunter Douglas Window Fashions. The team here at Carpet One Columbia is here to help you with additional window treatment or flooring needs!
-Betsy Eames
Great work start to finish
Scott and staff were wonderful to work with. Everything went great and as planned. Will recommend carpet one for sure.
March 15, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Hi Jonah, we're so happy to hear that Scott and the rest of the team were able to provide you with a great experience. We hope you enjoy your new floors!
Excellent service
Professional and personal assistance. Close attention given to detail. John Cathy -excellent!
March 9, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Thank you Toni! It was a pleasure working with you on your flooring project. Keep in touch!
Thanks!
Boo
Boo Cathy is the best
John Cathy is personable and always responds to emails or phone calls. He takes care of issues when things aren't right and customers will know he will do what he needs to do to provide outstanding customer service and follow through. People like him are hard to find in working with construction and building a home. He truly is the best! And he will be there for you in the future when you want to remodel!
February 15, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Thank you Kevin and Diane for your feedback. Boo has definitely made a name for himself here as a great help to not only our customers but to our team and company, too! We will be sure to inform him of your positive comment once he is back from his vacation. Please let anyone on the Carpet One Columbia, MO team know if you have any questions.
Wonderful Experience
From flooring our entire house to choosing an area rug Cassie has been with us the whole way and made for a wonderful experience. Her creative eye and willingness to listen ensured our flooring exceeded our needs at a price that can't be beat!
February 15, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Kasey, one of our obstacles is the stereotype that 'locally owned' stores are often most expensive; however, we work really hard to downstream our coop pricing so we offer not only a high-quality product for customers but at an exceptional value. We also strive toward staffing knowledgeable, pleasant individuals and Cassie is a great asset to our team! We're so pleased to hear your expectations were met and kept within your budget. Thanks again for working with us in regards to your hard surface flooring and shopping local!
Great selection and service!
We remodeled our bathroom and kitchen and John "Boo" Cathey was great to work with--found us the exact tile we wanted from a supplier and saved us a bunch of money. We over estimated on some and he took it back and gave us a full refund! Can't recommend them and Boo more!
February 10, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Scott, thank you so much for sharing these kind words with us. We are so happy to hear that John was able to make this such a great experience for you. Thank you for your review and recommendation!
Ask for Boo Cathey!
In today's world of Pintrest boards & Instagram photos, I came into Carpet One with a host of complicated ideas for our tile projects. Boo went out of his way to ensure he matched our ideas with product while steering us away from potential complications. With his breadth and depth of flooring knowledge he made recommendations, obtained samples & ultimately got us exactly want we wanted. Our floors look incredible & working with Boo ensured precision, quality & exceptional service.
February 10, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Kate,
Thank you for your kind words! It's always a pleasure to work with folks who know what they want. We appreciate very much the opportunity to have been involved with your remodel project. Your ideas were inspiring!
Thanks again!
Boo
Purchase of large area rug
Had nothing but great service from the time I walked in the door until the time my carpet was delivered at my home. The sales staff was more than helpful in helping me choose my rug quality and the binding that I needed. The ordering and delivery could not have been easier. , The delivery staff was also excellent, and we could not have been any happier with our purchase.
January 31, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Hi Charlotte! Stacy, the Carpet One Floor & Home team member you worked with, is very pleased to hear you had a wonderful experience and on behalf of the team here at Columbia, MO- we would like to thank you for leaving a great review. Stacy mentioned it was a pleasure working with you and enjoyed learning more about what you were looking for in order to make your custom, Karastan area rug perfect! Although we certainly appreciated you visiting our store location, try out our Shop at Home service next time where we bring different flooring samples and catalogs at the convenience of your own home!
great service
My consultant know her products and helped me pick products that fit my lifestyle as well as my home.
January 31, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Hi Diane- Thanks for your response. All of our Carpet One Sales Associates have an array of experience and love sharing their knowledge of flooring as well as design expertise with customers like you! If you have any questions, please do not hesitate to contact us and don't forget, we have our Shop at Home service that enables us to come to you next time you need help!
Carpet 1
Everyone at Carpet 1 was great to work with. I purchased laminate flooring as well as carpet - very professional staff.
January 31, 2017
Unprompted review
Reply from Carpet One Floor & Home - Columbia, MO
Hi Sherri,
Our team here at Carpet One in Columbia, MO works very hard to ensure our guests have a great experience so we are pleased to hear that you had exceptional service! Thank you for your great review! As always, please let us know if you have any questions in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.