The carpet is fine, and it looks good. However, we incurred many expenses after the installation of the carpet. There were holes in the walls, paint on the walls was married, closet and bedroom doo... See more
Company replied
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See what reviewers are saying
Salesperson, Jessica was knowledgeable about the choices and helpful in making a selection. She kept in touch throughout the purchase and installation. The installer, Mike, and his team did a great jo... See more
Company replied
Initially we had issues communicating with office staff but in the end work was done on time and as promised. We only had carpet stretching done and were surprised they wanted payment in advance bec... See more
Company replied
The staff and installers definitely get 5 stars from me - they were helpful, professional, and responsive. My only frustration was that we weren't able to find a vinyl plank product that truly color... See more
Company replied
Company details
Contact info
80 Charlotte Street, 28801, Asheville, NC, United States
- 828-348-1704
- www.carpetoneasheville.com
4.1
Great
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent rating!
Our experience with Carpet One, with Ashley your consultant and with the gentlemanthat came to do the work was a top five star experience in every way. Ours was a small job, however I will turn to Carpet One in the future and share my positive experience with my friends. Your company is soooo much better than when it was Pearlmans! Thanks for top quality! Luther and Sara Barnes
February 22, 2017
Unprompted review
Reply from Carpet One Floor & Home - Asheville
Luther and Sara,
Thank you for taking the time to review our store! I will pass your message along to Ashley! No matter if the job is small or large we want you to feel confident in your flooring choice and we are happy to hear you had a positive experience with us!
Trusted - Reliability - Quality
Last year we used Carpet One Floor and Home - Asheville to recarpet our patrol room. This year we were able to complete the carpeting in the remainder of the department. Our original carpet was over 20 years old and quite a mess.
We were so pleased with the not only the quality of carpeting we chose, but the quality of workmanship. It was tough to tear up glued down carpet that was 20 years old, but the workers really went above and beyond to not create a mess. We were delighted and continue to receive great compliments from those that visit our department. Five stars is short of how we feel.
February 21, 2017
Unprompted review
Reply from Carpet One Floor & Home - Asheville
Lake Lure Police Department,
Thank you so much for taking the time to review our store! Your words mean a lot to us! We were so happy to have been chosen to take on this project and it makes our day knowing you like the results!
Excellent
Everyone was very professional and kind throughout the whole process. I am very pleased with the product that I ordered and they installed professionally and in a timely manner. I wish all customer service experiences were this good!
November 8, 2016
Unprompted review
Reply from Carpet One Floor & Home - Asheville
Thank you so much for taking the time to leave a great review, Catherine. We're happy to hear that you're loving your new flooring and we look forward to working with you again in the future!
Great Experience!
The pricing was good, the installers showed up when they said they would. We installed hardwood floors and carpet using Carpet ONE. We worked with Ashley and she was a delight. We were very pleased with both the wood installation and the carpet installation.
September 28, 2016
Unprompted review
Reply from Carpet One Floor & Home - Asheville
Hi Jane, thank you so much for the kind words. We work hard to ensure all of our customers have the best experience possible and we thank you so much for trusting us with your flooring needs!
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