Carpet One Floor & Home Reviews 

47
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Carpet One is very knowledgeable and helpful in selecting what you need for your home. They want to be sure you will be happy. I felt that we could of been better informed about when the installation... See more

Rated 5 out of 5 stars

Totally satisfied with the whole process. Really helpful when picking out the flooring. The installers worked the whole time they were here and did an excellent job. They did a great job of cleanin... See more

Rated 5 out of 5 stars

Carpet one was wonderful to deal with. They not only helped me make decisions but stand behind their work & products. The guys who did the install were great. Friendly, neat & they finished the whole... See more

Rated 5 out of 5 stars

The employees at Carpet One in Owensboro have been a pleasure to work with. The three young gentlemen, Luke, Zack and Dave, did an excellent job with our carpet. They are to be commended for their k... See more

Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(47)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carpet One has served us well.

Carpet One has served us well for years with quality flooring, good service, and dependable & timely installation.

December 3, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Thanks for your 5 Star review, Roger & Missie! We enjoyed working with you and hope to do so again soon!

Rated 5 out of 5 stars

1st class

From the minute I walked into the store I was treated like I Was the only customer in the store. Pam that helped me , went out of her way to help. 1st class, very professional. The guys who installed carpet were very polite. No mess was left. Would highly recommend.

December 3, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Thanks for your excellent review, Cathy. We'll be sure to pass along your compliments to Pam and the rest of our team. We hope to work with you again in the future!

Rated 5 out of 5 stars

Happy customer!

We are very pleased with our luxury vinyl plank. Great customer service and knowledgeable installers!

November 27, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

We're so happy to hear this. Thank you for the great feedback and we hope you're enjoying your new floors.

Rated 5 out of 5 stars

Carpet One

This is the first time forty years that carpet shopping was actually fun. We arrived at Carpet One on a Saturday 15 minutes til closing time. We were treated like we had no time limits. The staff was very knowledgeable as well as the installers. Truly a great experience! Thank you Mark and Etajean and John and Micah!

November 19, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

We're so glad to hear that, Earl! Our team is always happy to go above and beyond to ensure our customers' satisfaction so it sounds like we're doing our job. We had a great time working with you on your project and look forward to working with you again in the future!

Rated 5 out of 5 stars

Satisfied Customer

We recently had Carpet One to floor our whole house. We chose a combination of carpet and hardwood. They visited our home for accuracy in measurements, and offered suggestions for types of color and design. The installation team for wood and carpet were patient, and professional.
Our sales person, Adrienne, was very patient, knowledgeable, and helpful in every phase of the job. Thanks Carpet One!

November 10, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Hi Joe and Jean. Our team is always happy to go above and beyond to ensure our customers' satisfaction and we're so glad to hear Adrienne helped make your experience a great one! Thank you so much for the compliments and for continuing to trust us with your flooring needs. We look forward to working with you again in the future!

Rated 4 out of 5 stars

Good experience

We had vinyl tile with grout and carpet layed. Very pleased with the products. Some problems with scheduling the carpet layer but overall very pleased.

October 25, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Hi Jill, thanks so much for taking the time to leave us your honest feedback. While we're so happy to hear that you're pleased with the project overall, we always strive to provide the best service possible from start to finish. If you have any additional questions or concerns you'd like to discuss further, please give us a call at 270-685-5735. Thank you.

Rated 5 out of 5 stars

Excellent!

Great service! Great installation! Quick to meet our carpet needs, would use again!

October 25, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Thanks for your kind words! We appreciate your business!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look