Carpetright Limited - Devizes Reviews 67

prompt and efficient service with helpful advice

Great all Round

Helpful, and efficient service.

Paul the manager was very patience because our treatment from other companies.
This was at Rayleigh in Essex

On Tue 9/08/22 we were given a quote by Carpetright in Devizes to fit new sheet vinyl to the bathroom and kitchen of our wide beam boat.

Their fitter doesn’t do boats. Surely a space is a space?

However, they found a “carpet and vinyl specialist” by the name of T. from Swindon who works on boats . One proviso was - we pay extra to cover his travel costs. We agreed to that.

We duly paid Carpetright £423.42 on Wed 31/08/22. (Never received an invoice from them).

The deal was we pay the fitter cash on completion of the job. The fitter’s next available fitting date was set for Tue 04/10/2022.

On the day - the fitter arrived with two big rolls of vinyl - and promptly said he didn’t have equipment to remove the previous vinyl tiles. We were surprised to hear this from someone who considers himself a “specialist”.

The quote Q000000858012 clearly says “Pay Direct Uplift/Dispose Full Stuck Flr”. Fitter told us he would have to hire equipment at a minimum cost of £180.00 to remove the existing floor. We agreed to pay this extra amount.

T. then left 2 x rolls of vinyl in our passage, assured us he would make a plan and get back to us later that day. Never happened. We phoned Carpetright Devizes the following day who also promised to get back to us. Never happened.

I phoned K. at Customer Services Thu 6/10/22 at 12:55 who promised to resolve our predicament. Z. from the Devizes branch phoned that afternoon promising to come back to us the next day. Never happened. Finally on Sat 08/10/2022 my husband phoned Z. who said the fitter could only do the job a fortnight later Tue 18/10/2022. Carpetright would pick up the cost of hiring the equipment which turned out to be £130.00. The fitting fee went up to £200.00 which we agreed to pay.

The day before - my husband phoned Z. - who assured us the job would go ahead. Once again, we moved appliances and toilet out the way, plus removed kickplates and drawers. We also borrowed a small pressure scraper so equipment would be available. Just in case. Z. knew this.

On the day we got a call from Carpetright to say the fitter wasn’t coming. Again. Apparently, he couldn’t hire equipment.

Apart from the sheer inconvenience of living with an upside-down boat and rolls of vinyl in our passage - I find it hard to believe that a company the size of Carpetright is incapable of getting our vinyl fitted. It feels like the will to get this sorted - simply isn’t there. We are now right back where we started. Nowhere. We have wasted 49 days waiting and waiting and waiting. For nothing. I wish we had never, ever considered using Carpetright. They have done nothing but let us down.

Very knowledgeable and patient and took time answer our questions fully. Great friendly service

Everyone in the Devizes store was very helpful with the measuring up, choosing and pricing. Hopefully the installation will be just as successful!

Very friendly there was no rush to chose what carpet we wanted.

Very helpful staff in store and at measuring.

The whole experience of purchasing our living room carpet, from the Devizes store, was great. We were greeted by a friendly face upon arrival and the lady was extremely helpful in explaining the different types of underlay and which one would best suit our needs.
Thanks for the advice and for making the shopping experience so easy.

Good service again in all respects. Thank you.

Brought early within the time scale and lovely quality carpet.

Fantastic customer service.

Having recently purchased carpets for our bedrooms I returned to buy flooring for our bathrooms. Great service from the Devizes branch - as with the last time they were really helpful. I highly recommend and will return again when we come to update the flooring in other areas of our house.

Recently visited the Devizes branch and was very impressed with the staff and the level of service I received.

Nothing was too much trouble.

Ross Smith

The lady that dealt with us was very helpful kind and polite

Really lovely staff and very helpful. Looking forward to having the carpet fitted in October