Carpetshoponline Reviews 

230
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Very helpful and responsive with enquiries pre order. Very fast delivery, we have restricted access and the drivers carried the carpets to the house with no complaints. Not yet fitted but great serv... See more

Rated 5 out of 5 stars

Ordered online on the Wednesday, delivered Friday morning exactly when they said. Driver telephoned 20mins beforehand & a text message received gave me a live link to the driver's current location. Dr... See more

Rated 5 out of 5 stars

Absolutely outstanding service from start to finish. Communication was excellent. The delivery driver, Andy, went above and beyond and arrived exactly when he said he would. I was able to... See more

Rated 1 out of 5 stars

The delivery driver refused to park outside property. After asking him twice he said nothing and starting throwing laminate onto the road. Parking for large vehicle fine outside my house and had m... See more

Company details

  1. Carpet Store
  2. Flooring Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Carpet Shop Online - Free UK Delivery* On Orders Over £100 - Fast Delivery & Next Day Delivery Available On Some Orders. Very Competitively priced flooring. Family run business based in Derbyshire. Offer Free Samples where we can on majority of flooring. Huge selection of Carpet, Rug, Vinyl Floor, Artificial Grass, Laminate Floor, Luxury Vinyl Tile and we have a huge selection of Roll Ends


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

230 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(230)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable.

Very speedy delivery and I’m happy with the quality of the laminate.

December 12, 2024
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Reply from Carpetshoponline

We are glad you are happy with the service and quality of laminate floor. Thank you for giving us a 5*

Rated 5 out of 5 stars

Amazing

Amazing! Thank you for the speedy samples, I can't wait to show my students so we can decide on which carpets we want around areas of our school. Thank you!

November 3, 2024
Rated 2 out of 5 stars

Didnt get half my order and the carpet…

Didnt get half my order and the carpet was damaged

August 11, 2024
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Reply from Carpetshoponline

Hi, I am sorry to see that you are not fully satisfied with your order. My colleague has reached out to you via phone/email and not heard a response back as yet. If you can kindly please reach out to us. We would be more than happy to rectify any issues. Or email us on sales@carpetshoponline.co.uk

Rated 5 out of 5 stars

An excellent service

An excellent service! I ordered one sample and they gave me loads of different options for colours I may like. Will definitely be choosing soon!

July 7, 2024
Rated 4 out of 5 stars

Everything was great apart from the…

Everything was great apart from the delivery. I received an email from the carrier to say it would be delivered the next day. I contacted them to see if I could rearrange/reschedule till the following day as I knew I wouldn't be home. I was told the item wasn't live on their system and to ring back at 5pm. I did and the office was closed. Now I'm in a dilemma by the time it opens again in the morning it'll be loaded on the van and on its way to a house with nobody home. I spoke with my neighbour who said would take it in, I left a note on the front door for the driver who took it upon himself to take no notice drag it off his van and chuck it in the bushes on the front of the property. I don't have a front garden so it's lying there for everyone that walks past to see it. This was all captured on my door bell camera. As I said Everything was great couldn't fault the buying experience online easy clear and very quick to process my order, but I'd change the delivery carrier there not doing you guys any justice hence why I took 1 star away, I could of deducted more but it wouldn't of been fair to you. Plus Its a good job I'm honest I could of said it'd been knicked from the bushes.

April 24, 2024
Rated 5 out of 5 stars

Helped me find some flooring I needed…

Helped me find some flooring I needed extra of and sent out a sample to check. Delivered within days and answered all enquiries really quickly. This saved us a lot of money as without them we would have had to buy the whole lot of flooring again. Thanks team!

April 13, 2024

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