Very helpful and responsive with enquiries pre order. Very fast delivery, we have restricted access and the drivers carried the carpets to the house with no complaints. Not yet fitted but great serv... See more
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Ordered online on the Wednesday, delivered Friday morning exactly when they said. Driver telephoned 20mins beforehand & a text message received gave me a live link to the driver's current location. Dr... See more
Absolutely outstanding service from start to finish. Communication was excellent. The delivery driver, Andy, went above and beyond and arrived exactly when he said he would. I was able to... See more
The delivery driver refused to park outside property. After asking him twice he said nothing and starting throwing laminate onto the road. Parking for large vehicle fine outside my house and had m... See more
Company details
Written by the company
Carpet Shop Online - Free UK Delivery* On Orders Over £100 - Fast Delivery & Next Day Delivery Available On Some Orders. Very Competitively priced flooring. Family run business based in Derbyshire. Offer Free Samples where we can on majority of flooring. Huge selection of Carpet, Rug, Vinyl Floor, Artificial Grass, Laminate Floor, Luxury Vinyl Tile and we have a huge selection of Roll Ends
Contact info
Meadow Road, DE1 2BH, Derby, United Kingdom
- 08081617030
- sales@carpetshoponline.co.uk
- www.carpetshoponline.co.uk
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Alexa was very helpful and this is a…
Alexa was very helpful and this is a good company
Spot on all round
Beautiful vinyl
Beautiful vinyl, very quickly delivered and great communication. Will definitely use this company again.
Helpful and efficient- carpet delivered…
Helpful and efficient- carpet delivered as promised
Very reliable.
Very speedy delivery and I’m happy with the quality of the laminate.

Reply from Carpetshoponline
Amazing
Amazing! Thank you for the speedy samples, I can't wait to show my students so we can decide on which carpets we want around areas of our school. Thank you!
Lovely friendly
Lovely friendly, polite customer service agent. Early well informed delivery. Lovely carpet
3 deliveries of laminate flooring
3 deliveries of laminate flooring, all packed poorly and all arrived damaged. Complete waste of materials, time and effort.
Didnt get half my order and the carpet…
Didnt get half my order and the carpet was damaged

Reply from Carpetshoponline
An excellent service
An excellent service! I ordered one sample and they gave me loads of different options for colours I may like. Will definitely be choosing soon!
Order was damaged in transit (not the…
Order was damaged in transit (not the suppliers fault) but they kept me informed and had a replacement rushed out to me. Very happy with the overall service
My order was delivered promptly with…
My order was delivered promptly with good communication at every stage. It was a positive purchase. Thank you.
Everything was great apart from the…
Everything was great apart from the delivery. I received an email from the carrier to say it would be delivered the next day. I contacted them to see if I could rearrange/reschedule till the following day as I knew I wouldn't be home. I was told the item wasn't live on their system and to ring back at 5pm. I did and the office was closed. Now I'm in a dilemma by the time it opens again in the morning it'll be loaded on the van and on its way to a house with nobody home. I spoke with my neighbour who said would take it in, I left a note on the front door for the driver who took it upon himself to take no notice drag it off his van and chuck it in the bushes on the front of the property. I don't have a front garden so it's lying there for everyone that walks past to see it. This was all captured on my door bell camera. As I said Everything was great couldn't fault the buying experience online easy clear and very quick to process my order, but I'd change the delivery carrier there not doing you guys any justice hence why I took 1 star away, I could of deducted more but it wouldn't of been fair to you. Plus Its a good job I'm honest I could of said it'd been knicked from the bushes.
Great service great quality great price…
Great service great quality great price very happy
Helped me find some flooring I needed…
Helped me find some flooring I needed extra of and sent out a sample to check. Delivered within days and answered all enquiries really quickly. This saved us a lot of money as without them we would have had to buy the whole lot of flooring again. Thanks team!
Ordered samples and they came within a…
Ordered samples and they came within a couple of days, with extra samples. Couldn’t fault. Hard to decide which we prefer
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