Carphone Warehouse Part of Currys. logo
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Carphone Warehouse Part of Currys. Reviews 

41,402
•
TrustScore 4.5 out of 5

4.4

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Considering 8,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and efficient, often going out of their way to assist with inquiries and resolve issues. Many people highlight the excellent service, noting prompt problem resolution, clear explanations, and a smooth overall experience, which often includes quick delivery of new phones. However, some customers also noted issues with customer service, experiencing unhelpful staff, slow responses, or difficulties with phone activation and contract changes. A few other people also felt that product issues, such as new phones not working out of the box or refurbished ones having problems, and delivery delays or incorrect order processing were areas for improvement.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent customer... See more

Customer service

People report ambiguous experiences with customer service, with many praising excellent service, helpful... See more

Product

Reviewers mention ambiguous feedback about products, with some expressing satisfaction with their new phones... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast dispatch and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience was good, but there was no deal for taking out contracts on 2 phones at the same time, and not offered help to set up the new phones other than some notes written down. Myself and my hu... See more

Rated 4 out of 5 stars

Service was good in sorting out the problem and getting a new phone to me promptly However, returning my existing phone hit a speed bump because it didn’t go as I was told it would go and so had to t... See more

Rated 5 out of 5 stars

In the past I’ve had mixed feelings about Carphone Warehouse. Sometimes you get help other times it felt like I was an inconvenience. This time Scott was an incredible help. He went out of his way to... See more

Rated 5 out of 5 stars

Needed a new phone as old one obsolete. Know nothing about phones not interested in detailed explanations, just need to take photos, text, What's App and email. Staff member Matt sorted out new phone... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Mobile Network Operator

About Carphone Warehouse Part of Currys.

Written by the company

Thank you

We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk



About

Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.

Delivery & Collection

We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.

Trade-in

Trade-in your used tech to get money off your next piece of kit. Magic.

Insurance

Protect your mobile and give your tech a longer life with Currys Mobile Insurance.

Issue resolution

Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.

Written by the company

It pays to compare
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery and Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Trade-in promise
Trade-in your used tech to get money off your next piece of kit. Magic.
Issue Resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.4

All reviews

(41,402)

7,921 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Carphone warehouse clearly do not…

Carphone warehouse clearly do not follow proper protocol and allow fraudulent transactions by not checking identification allowing people to walk out with new phones and contracts.

July 27, 2026
Carphone Warehouse Part of Currys. logo

Reply from Carphone Warehouse Part of Currys.

Hi Lauren

We appreciate you bringing this serious concern to our attention.

If you need further help, please reach out via:

📞 Phone: 0370 111 6565

Open: 8am-7pm UK -Monday to Friday

9am-6pm UK - Saturday

10am-5pm UK – Sunday

📧 Email: trustpilot@currys.co.uk

(Include your email reference CTP13469, in the subject & provide details of the issue)

Our team is ready to review your case and provide any additional support needed.

Kind regards

Roshni

Carphone Warehouse

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