Carrefour UAE Reviews 720

I don’t wanna give even one star,very bad experience.. i m really very sad,I oder mobile online 15 march i received 19 march and the mobile was used one, once i switch on mobile there is messages 4th and 5th march … it’s mean Mobile was used from India because there are India number… so how I can trust online ?? I m really upset so I hope this review can help to other peoples to not buy online… this is like scam .. because package are really new everything but inside mobile used one how u can trust … I didn’t find the option to upload vedio and picture.. as provide…

Dear Carrefoure team

I hope this message finds you well. I am writing to share my experience with a recent interaction I had with your customer service team. While I understand that customer service roles can be challenging, I was disappointed by the level of professionalism displayed during my conversation.

The representative I spoke with made me feel as though I was inconveniencing them, rather than being assisted as a valued customer. Their tone and approach came across as dismissive and unprofessional, which left me feeling frustrated and unheard. I believe that customer service interactions should be rooted in empathy and a willingness to help, and unfortunately, this was not my experience.

I share this feedback not out of frustration, but in the hope that it can be used to improve the quality of service for future customers. I have always believed in the value of your [product/service], and I trust that this experience does not reflect the standards your company strives to uphold.

I would appreciate it if this matter could be reviewed, and I hope that the representative receives the support or guidance they may need to handle similar situations more effectively in the future.

Thank you for taking the time to read my feedback. I remain hopeful that this issue can be addressed and that my future interactions with your team will be more positive.

If I can give ZERO star I would. Customer Service is very poor. They lie about the manager as well. 1 agent said she is on break, then when I called again after few seconds to another agent she said the manager is on a meeting. They are sending me back and forth. We're going in circles. And they cut you off, not allowing you to finish speaking. All 3 agents even the manager does the same. Very disappointing. They cancelled my order and said the delivery team can't carry them, then he used ramadan as an excuse. Very Frustrating. Why would they allow me to place an order with those items and then later tell me they can't carry them to my address. This is annoying at it's finest!!!! Then when I checked my email, it says they can't find my address. When I already put a MAP PIN LOCATION plus the complete address with office number, building and area. So annoying. Even their APP is showing it's on the way with my pin location showing that they are going there. They wasted so much of my time. Took the money from our company account in 3 seconds, then they will refund in 3-10 business days. What a JOKE! When it's their fault for cancelling the order. Also their refunded only the items, they took the 3 AED service charge and did not refund it. WHAT A WASTE! Then they would tell me they will send the 3 AED to my sharepoints. SERIOUSLY????? YOU TOOK THE MONEY FROM OUR BANK, you're supposed to REFUND IT BACK TO THE SAME MODE OF PAYMENT!!!! The manager said she will fix it, and I got no update or notification that the 3 AED is back. Also, they gave me 200 sharepoints worth only 20 AED which can't pay for the inconvenience and the TIME WASTED. The manager even made me feel like I refused the compensation, when I NEVER SAID I DID NOT WANT IT. I said THAT'S NOT ENOUGH. Also the lady AGENT I spoke to is the RUDEST of them all. Carrefour should train their Customer support to be effective and professional at all cost. Because they represent the entire company. Or better not hire people who can't perform well in their role. They know that the customer is already upset, but then they add more fuel to the fire. NO EXTRA MILE at all. They will just say NO NO NO NO NO to everything. When it's the fault is on the company's side. This is ridiculous!!!!! ONE MORE THING, so I re ordered and to be delivered next day which is today, NOW IT'S SAYING 1 item is OUT OF STOCK! What the???????? Why would their app would even allow me to add to cart when it's OUT OF STOCK! They should've update the system REAL TIME. AGAIN this is a waste of time. THIS IS UNNACCEPTABLE!

I bought washing machine at Carryfour deira city center, promise 2days delivery after purchase, then i call custoner service complaint why late, they cannot explain why. Then a third party call me they will delivery tomorrow? They agent is unprofessional to handle a customer care and just drop the call.
Is this how you treat your customer?

they offer a wide range of products, including groceries, electronics, and home goods, which makes it a one-stop shop for all my needs.

Make sure to check items with missing itemms. Many times, they have forgotten itemd ive been charged for.

I don't understand what happened to carrefour. I was once regular customer of carrefour where I shop in marina area. The big change now i feel about the staff in the supermarket. Before they were good for everything they look always happy but now I feel very unhappy face and not helpull. These staff was the same good staff before. I don't know why I used to shop regularly in 2-3 different carrefour at marina area what I'm shocked all of them behave the same. Why maybe the management issues I believe. This company not paying them well or decently?

I recently ordered a Hisense Washing Machine through your app, and the product listing clearly stated that installation is free. However, when the delivery driver arrived, he informed me that he was only responsible for delivery. He provided me with a contact number from the receipt for installation assistance.

When I reached out, I was told that installation was not included, contradicting what was advertised. To clarify, I sent a screenshot of my purchase showing the free installation offer. Despite this, I was told that installation would cost 100 AED.

To make matters worse, when I contacted customer service, a representative named Saba was extremely unhelpful and abruptly ended the conversation without resolving the issue.

This experience has been very frustrating and misleading. I expect your company to honor the advertised free installation and provide a proper resolution.

Health Risk Danger - Market Clemenceau Reims - France

A simple order placed and delivered on March 11, 2025, via the Carrefour company website has revealed not only particularly questionable commercial practices but also a clear and imminent health risk, the existence of which has been duly reported to the Carrefour Market Clemenceau Reims.

In response to this situation, the conduct of Carrefour has been utterly reprehensible. In order to protect the health of my loved ones and to prevent any risk of poisoning, illness, or hospitalization, it was necessary to dispose of the entire delivery, as it was deemed unsafe for consumption.

I now join the growing number of consumers who are boycotting all companies that fail to uphold the fundamental rights of consumers. It is evident that, moving forward, I will be making my purchases from companies that respect their legal and ethical obligations.

I am still awaiting a response from their legal department and the management team, despite my repeated efforts to reach out.

You get either very expensive fruits and greens or u get very cheap quality which does not justify price . Store asthetic is unappealing and uninviting

Very bad service the staff was irrespective they throw all my staff on the counter without putting in bag and they passed to another customer what caused damaging my purchasing I tried to put by myself and all my hands and clothes get dirty coz the staff I bought got opened as the cashier was throwing it hardly on the counter when I asked why you did that they ignored me in a very rude way and they turn their head that was irrespective and unprofessional behavior never ever was treated in that way I don’t know how you are having this kind of people in Marina store

Needs to be a zero star - shocking after sale service no responsibility taken for their products they sell just refers you to 3 rd party seller.
Everyone should really reconsider if they going to buy any sort appliance or major purchase from them

Very bad customer service. Extremely disappointed of such service! Be careful when u buy and specially if u have deliveries. They never keep their word and always late and they don’t care about it!

Still did not receive my iPad yet !!! 7**030004863257. They say I have to wait still till Monday , or so they hope 😤

It was very bad experience in carrefour yas mall.iget product in sale items and on cashiers it showed non sale .the time to check it or to conceal has to be approved by supervisor who let me wai and other guest more than 15min and when she come she didn’t finish the transaction and she left .the cashier try to get other supervisor to finish issue .also the staff has checked the price of the product was not on sale but in the shelf of the sale product
Finishing without presenting any excuses.it make my day very bad

I was extremely disappointed with my recent experience. According to the app tracker, my delivery was scheduled to arrive today, but it never did—and I received no notification or explanation for the delay. This lack of communication not only caused significant inconvenience but also incurred extra expenses for me. When I contacted customer service, the representative was unhelpful and simply stated that nothing could be done about the situation. I expected much better service and reliability, and this experience has left me very reluctant to order from Carrefour again.

Superb
Good staff

All the items I received are all wrong! The receipt attached to the bag is under my name and the items listed are the correct items I ordered but inside the bag, all the items are NOT the same as what I have ordered. I did complain few months ago about their service but I did not receive any update. I thought they will improve. Instead, their service became REALLY POOR! I HOPE THIS TIME MY COMPLAINT WILL BE HEARD AND ACTIONS WILL BE TAKEN, otherwise it only means one thing. THEY ONLY CARE ABOUT THE MONEY and NOT about their CUSTOMERS. I DONT KNOW WHAT KIND OF TRAINING YOU ARE DOING WITH YOUR STAFFS! THE MANAGEMENT SHOULD DO SOMETHING ABOUT IT!

Worst carrefour in the whole world is in Dubai. Awful costumer service, they never refund money.. wow

Absolutely horrific experience with them .

I have purchased a brand new 85inch tv , they are using Doctor TV as seller ,

Unfortunately I had to leave from home as soon as they delivered the tv and I did not open the box .

Later at night I have opened the box to find that the Tv was not new , also had a LED strip attached to the back showing it was a showroom tv , remote control missing , and on top of that the screen is damaged .

Later to realise that is also the wrong model number .

Yes is my fault I didn’t checked properly upon Dellivery , but the Dellivery agent knew I was in a rush and I am pretty sure they took advantage of this to scam me .

1 week has passed and I have no reaolve from them as they are keep saiyng “they have delivered a brand new tv in the box “

How in the world I can see that tv is not damaged unless I open the box and plug it in .

Be careful before ordering as they as scamming customers .

I won’t let this go ,