Carrefour UAE Reviews 720

Awful experience. I bought some Shokz headphones which became faulty after 5 months. I informed Carrefour and a courier turned up to collect the item (without any notice this was happening) a few days later. Nearly four weeks later, the item has not been refunded or repaired and Carrefour customer service just says we will inform "the seller" and get back to you (which a week later they haven't done despite multiple chasers).

The WhatsApp customer service is an incredibly painful and time consuming experience with gaps of 10 mins in between their responses and a suggestion of informing the seller (despite the fact that they are the seller and I have no contract with anyone other than Carrefour).

Hello everyone
Carrefour has deceived me again 😤
I thought I would cook fish for dinner, I went to the store, chose, but no luck! It says: produced today, but the smell is as if it had been lying around for a week. It really stinks. I had to throw it away. It's a waste of money.
Carrefour is a complete disappointment. Even in Russia there is no such disgrace as here in the UAE. And this is not the first time. If you travel, do not go to this store in any country in the world. It is bad everywhere, I checked. It is better to order delivery than to buy in this store. Today I preferred to be hungry than poisoned 🥴

I used this app many times to buy groceries and it's good so far. But when I ordered a luggage trolley because I don't have cash to buy and from online shopping I can pay by Tabby. When I found out that they are using IMILE for the delivery, I was like oh no, this will be a mess. PLEASE BE AWARE OF THE BAD REVIEWS OF THIS COURIER SERVICE. I called your customer service just to checked with them about my order hoping maybe if you call their attention they will prioritise my request. Unfortunately your customer service said its out of your jurisdiction. Like WOW... seems you don't care if your parcels are delivered accordingly on the said date you stated. STOP USING IMILE BECAUSE THAT COMPANY NEEDS TO BE SHUT DOWN FOR THEIR NEGLIGENCE AND YOU ARE BEING PULLED DOWN AND YOU DON'T SEEM TO CARE

It’s a joke for real
Even managers and duty manager are worst no help refuse to help, this duty Manager Hadjija

I bought sukri date from your Carrefour supermarket branch ibn batuta.. date 30 th Dec 2024 and I really disappoint after coming home because the packaging is nice but after I open the box the dates are broken also and some types of fungas also I can see so be careful don't play with the health of customer's...

shopping experiebce in my life , very bad service received opened item and not working and they are refusing to exchange . Very slow response to concerns .
I bought a laptop from carrefour online ( Best Buy ) and initially didnt get the pen with the laptop then I got a pen not working or charging then I got a used pen . They took the used pen abd since 2 months I didnt get my pen which I paid for .
Very unsatisfied and I will make sure everyone else knows about this bad service

I ordered a gaming monitor for my son as a Christmas present. I trusted that the correct item was sent as it was an expensive item and gift wrapped it. On Christmas Day when my son opened the gift we realized it was a normal desktop monitor and was not what I paid for.
I called them and they were quick to come and collect the incorrect item and stated the correct item will be delivered in 48 hours.
Nearly 6 days down the line, nothing.
I have been calling 2 to 3 times a day and they give me the same story. They are following up and they have no response from the seller ect. My poor son has not had a gift for Christmas and is very disappointed and sad. I feel as if I have been scammed and no one is doing anything about it. Absolutely shocking and unacceptable. Never expected such poor and appalling service from carrefour.

Bad customer service and bad product wasting money and time laptop work for three month after that bye bye

Worst Customer service and delivery guys are so reluctant, delivered rotten fruits before and almost refused to take them , today they delivered broken eggs asked them to return the driver promised to bring them back since he also witnessed it but he never came back , contacted customer care told me they can’t do anything without proof and they can’t contact the delivery person….. they want to work but it doesn’t favor any commercial company… please try to Change ur approach to such issues we pay money since we need the items not because we want waste

Very poor customer service. I bought a TCL TV; there seems to be a software problem, where it restarts contiuously. Carrefour is supposed to send the job to the dealer Eros, but no ticket was logged and no response from Carrefour even after 3 days.

We order HEXAR HEAVY DUTY TROLLY FOLDING MULTI FUNCTION,very very bad they give us NOT same what we order🤬🤬🤬this is SCAM this is the service you give to us!!!you contact to return the ITEMS until now no reply or update!!!VERY BAD to order here and even NOT GOOD to RECOMMEND to FRIENDS and FAMILY to order here!!! Very bad experience🤬🤬🤬

No exceptions

Very very good experience at Carrefour at Old Airport Rd branch in Abu Dhabi. We bought our 85inch Sony Tv and sound system, was very pleasant tp be assisted by Arnel(from the Philippines) appliance area! Has provided us extra ordinary service. VERY HONEST and very reliable, Delivery is well advised even helped us with cargo contact cause we need to find out to solidify our decision to buy. Trustworthy. Highly recommended! KUDOS

I bought puzzled mat in January and I don’t like it and asked for exchanged or returned the following day in January 2024 , the courtier guy took the item in January ( but neither item nor money back ). I just lost my money .
I bought DESSINI cooking set in December , they delivered me wrong ( WK cooking set ) item . I asked for exchanged it or deliver me which I ordered ( DESSINI cooking set ) . They waste time and asked me to send it back … do u think I can trust you again because I had a bad experience in January ? How do you solve this issue ?
Carrefour management people never let Third party seller sending wrong item to ur loyalty customers … now can’t believe Carrefour due to sending wrong item for second time n doing the same mean as January . Save your image sending the same advertising item not the different one , don’t cheat . I am angry .

Carrifour alshahama branch Abu Dhabi ready meals section always 1 staff only not enough one staff waiting to much time

Very good online shopping at Carrefour Deerfields Mall

I purchased Hisense 65 inch tv last week from Carrefour ibn batuta , while purchasing sales person told tv suports google play store , however later after installation I found out that this model Hisense doesn't support google play store. I went to ibn batuta Carrefour electronics and raised complaint to service desk last week sunday evening 24 Nov 2024. But very poor response from customer service desk. And no response till one week . Neither provided me any option to replace or buy another compatible tv set. Very poor customer service and not at all customer friendly store help desk support. Please avoid buying any electronics from Carrefour. Customer service helpndesk person having very laid back attitude and was not paying attention.

I bought minced beef from Carrefour online on 13 November 2034. I found a metal particle in the mince meat and contacted customer service who said that management would revert. Management still has not reverted! This is unacceptable. I have a 11 month old and a 4 year old I was about to feed that mince and there could have been serious health implications and they are not taking my concerns seriously as they have not contacted me.

In most of the branches, they don’t let you use Esaad discounts stating that app is updates which is a ridiculous excuse. Freshly happened this morning in Carrefour Ibn Battuta!

Don't buy appliances from them. You won't get any customer service from them.

They just send me around and deferring for weeks, no support received.

Don't buy from them.