Carrentals.co.uk Reviews 

2,358
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Full customer care The customer care team provided me with 100% support with my enquiry about my deposit which was returned in full. From the time I booked my car collected it, returned it and ha... See more

Rated 5 out of 5 stars

Fast pickup and return of car. Car in pristine condition practically brand new. They didn't try to force me in purchasing extra insurance, just asked once. Attendant waiting on return to check conditi... See more

Rated 4 out of 5 stars

The young man dealing with us was very friendly and tried to be as helpful as he could. However we had asked for a satnav and there wasnt one and as we don’t live in the uk had to use my phone which... See more

Rated 5 out of 5 stars

I’ve used them twice now on my annual trips to the UK. Last year I pre booked twice with their worry free option and everything went smoothly. I got cars commensurate with my booking. Once Enterpri... See more

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4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,358)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I paid a small price for a small car

I paid a small price for a small car. I picked up the car from the airport. No long walks or time-consuming transfers to off-airport parking lots. Returning the car was equally simple. I shall use the supplier again.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free car hire.

Easy to book, quick collection and drop off at chosen locations. The partner we used (europcar) provide very new low milage cars that look and feel brand new. I took the top insurance as I am paranoid about getting the car damage by a 3rd party. I will be using Carrentals again this summer.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to understand booking process

Easy to understand booking process. Catered for all of my needs ,including excess reduction. Great choice of cars. Good communication with clear instructions.
Hopefully will use them again,
Happy customer

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Economical

Economical, friendly, fast to get the car and to leave it.
No wanting to sell extras you already have.
Highly recomendable.
I'll hire again with them. Thank you!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

I booked a car for vienna pick up…

I booked a car for vienna pick up through their agent green motion
After driving in daylight for several hours. We returned to the car park to continue our journey to Salzberg however as it became dark i turned on the headlights which both had failed. Driving to a garage with only fog lights is a terrible experience. At the garage tbey confirmed both bulbs had blown i had to pay €50
I tried to contact green motion in the whats app chat but no reply. On arrival back to vienna the guy at green motion apologised and confirmed they would refund the money. Then whilst he drove us back to ybe airport he crashed into tbe kerb in the snow. I have written to Carrentals.co.uk but they have not replied nor have i recieved the promised refund. I havr sent them a copy of the invoice. The next step is online uk court claim to recover my expenses. Its a ahame but as they say the price means nothing if the company are not professional in honouring customers expenses for a faulty car

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customers

From booking online, to collecting the car and depositing the car at the end of the rental period we found carrentals.co.uk to be professional, efficient and helpful.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Stonewalled over missing refund

I cancelled my rental, within the allowed timeframe, was told they had refunded my money, but it never appeared in my bank account.
They asked me to show them , an impossible to obtain ‘signed/headed letter from my bank stating that the refund hadn’t arrived’. My bank told me a PDF bank statement would prove the money hadn’t arrived, but carrentals point blank refuse to investigate without the aforementioned document , which my bank won’t provide. I suspect this is systematic fraud, and am escalating it to the ombudsman, as well as in the process of getting a national newspaper to take my case on.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

STRONGLY DO NOT RECOMMEND CarRentals.co.uk!

- High probability of total loss of money (refund under threat of lawsuit only)
- No customer support

I paid the full cost of my car rental through Carrentals.co.uk. I received a booking confirmation from Noleggiare and was confident that everything was in order.

However, at the Noleggiare office in Milan, they refused to deliver the fully paid car. Carrentals.co.uk failed to fulfill their obligations, despite the fact that I paid the full amount in advance.

The worst part:
• No emergency contact! The emergency number DOESN'T WORK. When you're stranded abroad without a car, with your wife and three-year-old child, it's a disaster. NO ONE will help you!
• Complete disregard. I filed a complaint through my personal account, and a month later they responded, blaming me, and saying they wouldn't refund my money.
• No support. The company simply took the money and disappeared when a problem arose. • My family was left without transportation in a foreign country, our vacation was completely ruined.
• We couldn't get to our booked accommodation (other means of transportation were unavailable).
• Money returned after two months under threat of legal action!

Important information:
Carrentals.co.uk is owned and operated by EasyTerra B.V. (registered: Chamber of Commerce Leeuwarden, Netherlands, 01104443), which is part of WAKR! Holding B.V.

CAUTION! These same companies operate other satellite websites providing the same services under different names:
• comparecarrentals.co.uk
• easyterra.nl
• carrentals.co.uk
Avoid all these websites!

Carrentals.co.uk charges money but takes no responsibility for the service provided.

DO NOT RECOMMEND! Stay away from this service.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great value

Easy to navigate website. Excellent value and will use again for future rentals. Very positive experience.

September 2, 2025
Unprompted review

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