Carry Telecom-Carrytel Reviews 60

Very bad service, internet down everyday, have to reboot the modem 2-3 times per day. It is a scam, not recomend at all.

have outrage for ur service, stealing away my money because you guys dont do followup on cancellation calls. I hate your thieving guts, coporate thieves. Fcuk you!

Dont waste your money with them, i beg you! Customer service sucks , they would litteraly verify ur call before offering u a great service. They are professional thieves. I honestly hate you guys for keeping my cc on file and not removing it for my security. I swear to God I will escalate this issue until i get my fill. I'm not gonna keep quiet for stealing my money you PIECES of Shnitz!

Worst internet provider ever. Absolute rip off. Poor customer service, i have never seen a worst and silly service.

Absolutely terrible customer service and horrible technical support. I signed up with Carry Telecom in March of 2023 because or their attractive pricing for 250Mbps speed. Almost immediately I experienced poor internet speed far below what was advertised. These low speed periods always occurred between 6:30 PM and 11:30 PM. The speed I was receiving between these times was usually in the single digits ( 2 Mbps to 9Mbps) rendering all my equipment useless in the evening. I assumed that I was being throttled between these peak hours. I contacted Carry Telecom and was advised to submit a Slow Speed Data Collection report. When contacting Carry Telecom I always experiences customer service reps. that could barely speak English. You would think that English speaking customer service reps. would be an important part of the hiring process for a Canadian company , but not for Carry Telecom. After submitting the report I was advised to return my modem for a new modem. I received the new modem, but this did not resolve the problem of poor internet speed. I was once again advised to submit another Slow Speed Report. Carry Telecom then dispatched a technician ( from Shaw) to try resolve the problem. The technician added a COAX filter to the modem , which again did nothing. I was asked one again to submit another Slow Speed Report. After the 3rd report was submitted I never heard back from Carry Telecom. After 8 months of this nonsense I contacted them and cancelled the service. It took nearly 2 months of calling and emailing to get my equipment deposit back. I called Shaw and setup a new account. Their technician setup all the equipment and I finally had working internet . The lesson I learned was that you get what you pay for.

Customer service is very hard to deal with, in fact Canada is one of the worst country on the planet for ISP providers and banks. Anyhow, my son wanted to upgrade the existing service, but the account in his moms name and we are travelling 10k miles away, my wife sent an email to request an authorisation for my son to deal with ISP, they refused the email and requested that she calls, my wife called last night spent long time and requested again to add my son with full authority on the account, the son called last after and reported back that his request denied because of no authority. The son called 24 hours later, still no authority, my wife received an email confirming that the request to upgrade the service denied. The wife called again, customer service has no idea why the request is denied!!!
How can we deal with such an organization!!!
I wish this business disappear from the face of the earth, stupidly with no limits.
My wife made 3 long phone calls from international locations just to request that my son is authorised to deal with this account, this is a trivial subject, but it is impossible to be done when you are dealing uneducated morons

I've been a customer for a year and a half and only had 2 blips with my internet which they quickly addressed. The staff are pleasant and helpful. Great price and great service.

Worst internet provider ever.
Weak strength, worst customer service.
Absolute rip off. They took money from my account without my authorization.

Carrytel promises sooo much and gives so little. Their modems and wifi routers are low quality and their policies are NOT cusyomer friendly. They nickel and dime you to death and dont properly support their products and services. AVOID AT ALL COSTS...You will end up paying for it.

Just joined. Easy setup cost 29.99 as advertised for consistent 75 mps and perfect streaming.

Only been a week but so far so good.

They are really sneaky when you try to cancel. They tried processing my card for an entire year (opposed to the regular monthly amount) well in advance of the due date, even though I had spoken with them and emailed them in regards to the cancelation. A small company that tries to scam customers when they cut their service off.

do not use these guys, they are crooks!! cancelled my account within the 7 day grace period and they charged me a cancellation fee of $69 dollars anyway. tried to get the $88 deposit back on the modem and every time I call i get a different story. Please dont make the same mistake I did and use anyone else but Carrytel! crooked company!!!!!!

Ordered $30/month internet. They took $100 from my account and sent me a faulty modem. Sent it back and never got a replacement. Had to cancel my credit card to keep their hands out of my finances. RISKY BIZ.

I have been with Carrytel for about 4 years now. Service is reliable. The only times when internet does not work is when Rogers breaks something, because Carrytel uses rented bandwidth on Rogers lines. Price is decent, but has increased during the pandemic years.

Service failed again, second time in less than a week, and there's now way to contact anyone until 10:00, and the Cogeco service to fix it isn't available weekends. You'd better have a backup plan if you're going to go with Carrytel!

Service speed is not as much as they claim, it fluctuates a lot and every 10 or 15 days i have to reset the router in order to continue using the internet, and all the setting have to be redone again
price is not as cheap as it was before and it is now higher than others with same services

Had been a customer since 2017, great service. unlimited usage, no throtting, also have $10 off code for cable:CE164156

Don't do it you'll be sorry Unless you like a screen that smears when they shoot a puck etc.Worst service I have ever had.If you want to watch any sports good luck turn the tv on a 1/2 hour early to make sure it boots up sent the box back at a cost of $25 New box no better I should actually get a pay check from these guys for doing all the leg work.

At Carey you pay for the inconvenience.

Terrible customer service and devices dis not work!! After 3 telephone calls, waiting 30 mins on hold each time, having to vall the device manufacturer, I cancelled the same day. Never receiving their service, I am now paying to ship the devices back!!!
I already paid for the devices to be ship to my home!!!
Carry Tel is a rip off!!!
Do not use this company

the services I received over the past few years from Carrytel has been amazing. No issues and amazing customer service.

Pretty mediocre provider overall. Of course at the mercy of the Rogers underlying network but still.

My biggest problem with them was the word salad they provided in deciding to keep my $50 modem deposit. Deposit indicates that it will be refunded. Well, unbeknownst to me they did a little number fudging mid 2021 and while my bill didn't change a single penny it was sold to me as this great service they had done for them to keep my deposit.

Pretty much outright fraud hoping nobody noticed is my assessment. I am done with them, and the $50 is gone. Corporate greed once again.