Carspring Reviews 

188
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I bought a car in 2016, first six months were fine then losing coolant, cracked head gasket, leaking oil, changed the battery, spark plugs tice in three years. I wouldn't use this company again.

Rated 5 out of 5 stars

As a self-described lazy person, this online service is a dream. Carspring kept me informed throughout and whilst getting all the information together was a lengthy process, everything else flew by an... See more

Company replied

Rated 4 out of 5 stars

Just had a really positive experience buying a car from Carspring using cash. The original car we chose wasn't available but Carspring found an identical vehicle in the same colour for the same p... See more

Company replied

Rated 5 out of 5 stars

Absolutely Fabulous :0 I would like to thank Carspring for keeping their word, by doing exactly what they say in their advert. I have been let down by other companies advertising the same service... See more

Company replied

Company details

  1. Car Dealer

Information provided by various external sources

When it comes to used cars, it’s time to reset your expectations. We’re Carspring, Europe’s fastest-growing online used car dealership. And, we do things differently. We like to keep things simple. With us, there’s no more hassle. No more fuss. And, no more dodgy dealers desperate for their commission. Stay at home and buy your car with your feet up and the TV on. Browse our online catalogue, find the model you’re after and choose whether you want to pay monthly or all at once. All at the tap of a button. Then, we’ll put your car through our preparation process. A ridiculously methodical process that leaves nothing to chance. Only once we’re happy will we drop your new car directly at your door. Wherever you live in the UK. Plus, as soon as we’ve delivered your car, we provide you with the protection you need to keep your mind at ease. Your 14-day money-back guarantee means you can be sure it’s the perfect match.


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3.7

Average

TrustScore 3.5 out of 5

188 reviews

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3.7

All reviews

(188)

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Rated 5 out of 5 stars

Carspring makes purchasing a new car a …

Carspring makes purchasing a new car a delight. My experience From selection to delivery has been nothing but pleasant and stress free.

July 19, 2017
Unprompted review
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Reply from Carspring

Hey Zion,

We really appreciate your great feedback. Our team is really glad to hear that you had a good experience!

We hope you are having an amazing time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 4 out of 5 stars

Carspring is the most reliable company …

Carspring is the most reliable company have ever dealt with when it comes to car finance considering my experience within few hours of dealing with them. They are so fast in treating application and considerate.

July 18, 2017
Unprompted review
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Reply from Carspring

Hey AbdulAzeez,

We really appreciate your feedback. Our team is glad to hear that you had a good experience!

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 5 out of 5 stars

My opinion

I feel up to date the service as been very good and. Happy with everything

July 11, 2017
Unprompted review
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Reply from Carspring

Hey June,

We really appreciate your feedback. We are really happy to hear that you've had a good experience!

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 3 out of 5 stars

Great easy service

Great easy service. Within 12 hours of applying I had a email back saying I had the car and started paper work to get me car. Only down side is I received the car for it to have the engine management light on but the delivery man was great and got everything sorted.

July 10, 2017
Unprompted review
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Reply from Carspring

Hey Adam,

We really appreciate your positive feedback. Our customer service team is really happy to hear you've had a convenient experience!

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 5 out of 5 stars

Great quick efficient service

Great quick efficient service. All done online and loads of cars to choose from

July 7, 2017
Unprompted review
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Reply from Carspring

Hey Garry,

We really appreciate your positive feedback. Our customer service team is really happy to hear you've had a great experience.

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 4 out of 5 stars

Trustworthy.

Just had a really positive experience buying a car from Carspring using cash.

The original car we chose wasn't available but Carspring found an identical vehicle in the same colour for the same price within minutes. We were kept up to date with the process and our new car was deliveredy today, ten days after we started the purchase process.

I get the impression that they're pretty busy at the moment. It was sometimes difficult to get through on the phone. These are my only criticisms and suggestions for improvement.

July 7, 2017
Unprompted review
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Reply from Carspring

Hi Dan,

We really appreciate your feedback. Our customer service team is really happy to hear you've had a positive experience. We are very busy at the minute, as you say, and we're expanding our sales team to deal with the increased demand! So getting through hopefully won't be an issue in the future!

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 5 out of 5 stars

I would like to say how helpful …Carspring havecbeen

I would like to say how helpful carspring have been after looking and thinking of the car I want. I got all the help I needed thank you I will choose my car tomorrow

July 6, 2017
Unprompted review
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Reply from Carspring

Hi Steven,

We really appreciate your great feedback. Our customer service team are really happy that you've enjoyed the experience so far.

We hope you find your dream car with us, and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 5 out of 5 stars

Absolutely Fabulous :0

Absolutely Fabulous :0
I would like to thank Carspring for keeping their word, by doing exactly what they say in their advert. I have been let down by other companies advertising the same service.
I would like to thank Adam Osborne, the agent that dealt with my application from the beginning to the completion, A well mannered young man willing to go the extra mile to ensure success .
I would definitely recommend this company to friends and family.
Thank You
A. N

July 6, 2017
Unprompted review
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Reply from Carspring

Hey Angela,

We really appreciate your amazing feedback. Our customer service team is really glad to hear you've had a fabulous service. I'll pass on the message to Adam too, I'm sure he'll be delighted!

We're delighted that you'll be recommending our service to your friends and family!

Enjoy the new ride.

Many thanks,

The Carspring Team

Rated 5 out of 5 stars

I applied for a car finance and got it …

I applied for a car finance and got it then I received an email to say pay £1000 as deposit. I said no I don't want the car. Then I was told that it was a mistake in typing it was meant to be £100 then i changed my mind and now will take the car.

July 5, 2017
Unprompted review
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Reply from Carspring

Hi Donald,

We really appreciate your feedback. We're sorry about the initial mistake, but we're glad you are happy with the end result!

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Very quick service and amazing value.

July 3, 2017
Unprompted review
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Reply from Carspring

Hi Craig,

We really appreciate your positive feedback. Our customer service team is really happy to hear you've had a great experience.

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 4 out of 5 stars

Very quick & easy to find the right car …

Very quick & easy to find the right car at the right price. Helpful staff & I was kept up to date every step of the way. Would recommend carspring to anyone looking for a fast efficient way to buy the car of their choice.

June 30, 2017
Unprompted review
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Reply from Carspring

Hi Graham,

We really appreciate your great feedback. Our customer service team is really happy to hear you've had a good experience.

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

Enjoy the ride!

All the best,

The Carspring Team

Rated 5 out of 5 stars

Smooth service

I'm currently in the process of using car spring, the website is very easy to use with very quick descisions. I have no problem with any communication especially with a man called Can who had been really helpful. Hopefully all will be sorted out tomorrow to arrange a delivery of my car.

June 28, 2017
Unprompted review
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Reply from Carspring

Hi Sam,

We really appreciate your great feedback. Our customer service team is really glad to hear you've had a smooth service. I'll pass on the message to Can too, I'm sure he'll be delighted!

Feel free to recommend our service to your friends and family!

Many thanks,

The Carspring Team

Rated 5 out of 5 stars

I only just relised there was a review …

I only just relised there was a review page overwise I would have reviewed my experices 9-10 months earlier.

I have had a great experice with the car this is my first car and the carsping team were so helpful I will admit I was a bit worried at first when I first found it abvertived on Facebook, but glad I carried on this. I will admit it took about a month to go though but most of the time this was down to me not Carsping Team. I have had the car now for 10 months and it is working just a good as the day I got it. My friends still when they get in the car find it odd where the dash and speedo is but I find it Perfect (Chrysler Yplsion). When the car was delived it was ment to be here around in the afternoon but to my delight the rep who delived the car rang me up the night before and said can we deliver early morning so very happy with the experice, I have and will carry on recommeing Carspring to anyone who is looking for a car with a good service

Thank you Again Carsping Team and I hope to when I need a new in the Furture to come back to you Thank you again

Daniel Lavender
Kent

P.S. sorry for my bad Spelling hope you can understand what I am writing

June 28, 2017
Unprompted review
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Reply from Carspring

Hi Daniel,

We really appreciate your positive feedback. Our customer service team is really happy to hear you had such a great experience.

We're really glad that you're having a great time with your car, and feel free to recommend us to your friends and family.

Enjoy the ride, and we hope to speak to you again when it's time for that upgrade!

All the best,

The Carspring Team

Rated 5 out of 5 stars

The helpful and the friendly

Really helpful rang me back when they said to let me know what was happening I would of been in the car now but for losing my job as soon as I get sorted again I'll be back in touch thank you for everything

June 27, 2017
Unprompted review
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Reply from Carspring

Hi Gary,

We really appreciate your positive feedback. Our customer service team is super happy to hear you've had a great experience.

We wish you the best for the immediate future, and don't hesitate to get back in touch when you're ready to buy a car again!

All the best,

The Carspring Team

Rated 1 out of 5 stars

Help!!!!

well what can i say getting more and more frustrated with this company, I purchased a car through them and it was not as specified so we refused delivery, we were contacted them the next day and they accepted that the car was not as advertised, at the time of the call I was told that all finance documents etc would be taken care by them and i did not have to worry, they also offered me a full refund, or the choice to pick another vehicle, after discussing it with my husband we thought ok this was just an admin error so I was prepared to give them the benefit of the doubt and sent an email with our choice of two further cars , this was never replied too and i then spent days trying to get hold of someone and at this point, was very annoyed and thought i would stop the whole process and take the a full refund. I have to say this was done promptly when i eventually got hold of someone. I have since got back from my holiday last week to the log book for the said car and have tried in vain more that 10 - 15 times a day to get hold of someone as this is a grave concern. After getting nowhere with leaving messages etc i thought i would just double check with finance company that the loan was was cancelled, and guess what no it never was so i now have a loan a log book but have never had this car as i refused delivery , to rub salt into the wound i have received an email today from them saying they are sorry that i wish to return the car and to complete the attached form in the email , which i cant complete and say i have never received the car as I have to attach pictures which obviously i do not have, I have replied to the email address from where the form was sent however have not received a reply and totally unable to contact them either. The loan company will not cancel the agreement on my say so for obvious reasons so i am stuck as i cant get through to anyone!!! Any advice from would be appreciated!

June 26, 2017
Unprompted review
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Reply from Carspring

Hey Laura,

We're really sorry to hear about these issues you've had to experience. I'll get someone to contact you as soon as the office opens this morning to deal with the problems you list.

Apologies again,

The Carspring Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, great car, from applying to having the car took only a few days which was great.

June 16, 2017
Unprompted review
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Reply from Carspring

Hi Lee,

We really appreciate your positive feedback. Our customer service team is really happy to hear you've had a great experience.

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

Enjoy the ride!

All the best,

The Carspring Team

Rated 5 out of 5 stars

I absolutely love this company

June 13, 2017
Unprompted review
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Reply from Carspring

Hi Julie,

We're glad you love Carspring as much as we do! Our customer service team is really happy to hear you've had a great experience.

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 5 out of 5 stars

Great service and would definitely …

Great service and would definitely recommend

May 30, 2017
Unprompted review
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Reply from Carspring

Hi Alix,

We really appreciate your positive feedback. Our customer service team is really happy to hear you've had a great experience.

We hope you are having a great time with your new car and feel free to recommend us to your friends and family.

All the best,

The Carspring Team

Rated 5 out of 5 stars

Friendly and very helpful got me the …

Friendly and very helpful got me the car I want and will recommend to anyone .

May 28, 2017
Unprompted review
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Reply from Carspring

Hey Kirsty,

We really appreciate your positive feedback. Our customer service team is extremely happy to hear you've had a great experience.

We hope you are having a great time with your new car and feel free to recommend us to your friends and family!

All the best,

The Carspring Team

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