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3.8

Great

TrustScore 4 out of 5

10 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

AVOID

AVOID
I purchased a set of four toners for an HP laser printer and they were incompatible. The printer kept throwing up error messages.
I contacted Cartridgex and was met with a person named Phin who kept asking the same questions over and over again. Amazon customer services had to intervene.

UPDATE FOLLOWING CARTRIDGEX REPLY:
Your assertion of the events that transpired is totally incorrect. The Amazon A-Z claim was sided in my favour because you told me not to return the item and you kept asking for the same information repeatedly. Amazon reviewed the messages between us and determined that you had not acted in good faith, subsequently issuing a refund to me. Had you co-operated, you would not be having to defend yourselves in this manner.

January 5, 2026
Unprompted review
cartridgex.co.uk logo

Reply from cartridgex.co.uk

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify and address this properly.

From your comment referencing Amazon customer services, it appears this purchase was made via the Amazon marketplace rather than directly through our website. We’re currently unable to locate a corresponding order on our website matching this review.

For clarity, Amazon reviewed the matter and closed the A-to-Z claim after the customer declined to return the item in line with Amazon’s returns process.

We remain happy to review any order placed directly on our website if the reviewer can provide an order number or purchase details.

Kind regards,
Cartridgex Customer Support

Rated 5 out of 5 stars

1st using but won't be the last

I used these cartridges for the 1st time ever and will be using them more often. I normally use refillable cartridges due to the fact I need 9 cartridges. These cartridges are perfect . I noticed better results with colour compared to my self refill ones.
I would say they compare very well to the original ones from epson.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the 29XL ink cartridge from…

I ordered the 29XL ink cartridge from Cartridgex.co.uk and couldn't be happier! The cartridge works perfectly with my printer - no issues at all. What impressed me even more was the extremely fast delivery. It arrived much quicker than expected. Great quality and excellent service -highly recommended!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement HP laserjet cartridges work perfectly

Ordered a 4 pack of replacement cartridges for a HP laserjet printer, despite the other poor reviews on this site, as they were 1/10 the cost of OEM cartridges. I was very pleased to find that they work perfectly, saving me almost £400.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality and Terrible customer service

I just realise that I am not along. Bought 6 toners from their website. We open one of them and found out they sent wrong one to us although the box is with correct code. We compare theirs and our old one, they are absolutely different made including the shapes and chip. Tried to contact them with calls, online chat and email. No any reply! Really irresponsible.

January 13, 2025
Unprompted review
cartridgex.co.uk logo

Reply from cartridgex.co.uk

We are very sorry to hear about your recent experience and we sincerely apologise for the inconvenience this has caused. Receiving the wrong toner and not being able to reach us is understandably frustrating - this is not the level of service we aim to provide.

We would like to resolve this for you immediately. Please contact us directly at support@cartridgex.co.uk
with your order number, and our team will arrange a replacement or refund without delay.

Your feedback is very important to us, and we are also reviewing our processes to ensure that this does not happen again. Thank you for bringing it to our attention, and we hope to restore your confidence in us.

Rated 1 out of 5 stars

Cartridges don't print.They block all contact.

I bought the correct TN-2411 for my Brother laser printer. IT DID NOT PRINT.
I phoned and notified problem and was told a troubleshoot solution, that did not work.
All my further calls were blocked and my emails are unanswered.
Now I have a cartridge that will not print and cannot get a refund.
DO NOT BUY FROM CARTRIDGEX.

October 28, 2024
Unprompted review
cartridgex.co.uk logo

Reply from cartridgex.co.uk

We are very sorry to hear about your experience with the TN-2411 cartridge and we sincerely apologise that the troubleshooting advice did not resolve the issue. It is never our intention for a customer to feel ignored or left without support, and we take your feedback very seriously.

We would like to put this right by arranging either a replacement or a refund. Please contact us directly at support@cartridgex.co.uk quoting your order number, and we will prioritise your case.

Thank you for sharing this feedback - we are reviewing our customer service processes to ensure this does not happen again.

Rated 1 out of 5 stars

Cowboy Outfit

I thought I had ordered the correct ink cartridges. Wrong. I returned the cartridges at my own expense and sent recorded delivery. Weeks later I emailed to ask what was going on with my replacement cartridges I requested as replacements on their website. They didn't even know I had returned their cartridges. They asked for the details of my recorded delivery. Days later no response again! Yet another email requesting what was the problem and could they send me the cartridges I had requested, yes they hadn't a clue. After another few weeks and nothing delivered I requested a refund. Almost 2 weeks later yet another email requesting a date my refund would be repaid to me. No communication from them whatsoever suddenly money appears in my bank account. No apologies absolutely nothing. I ended up on Ebay and far cheaper as well and delivered next day. I could never recommend a bunch of cowboys like these to anyone let alone my worst enemy. Avoid this company like the plague.

May 31, 2023
Unprompted review
cartridgex.co.uk logo

Reply from cartridgex.co.uk

We are truly sorry to read about your experience and the delays you faced with your return and refund. This is far from the smooth and reliable service we want to provide. We completely understand your frustration with the lack of communication and the time it took for your refund to be processed.

Although your refund has now been issued, we acknowledge that the process should have been much faster and more transparent. We are reviewing our returns handling and communication procedures to ensure customers are kept fully informed and cases like this do not happen again.

Thank you for your feedback - while we regret the negative impression left, it helps us identify where we must improve.

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