Cartrix Reviews 

Bought a vehicle a month ago. There's been loads of problems with it. Initially they were willing to sort then stopped answering. Turns out its because they've closed! Had work done elsewhere and found out even the stuff they'd sorted wasn't true. Trading standards informed

Worst dealer ever!!! Sold us a car with hidden faults. No willingnes to try to solve the issue. Avoid avoid avoid

DO NOT BUY A CAR FROM THIS PLACE. THEY SOLD ME A CAR WITH FAULTY BRAKES AND BAD TYRES. MISALIGNED PANELS. THEY DID AN HPI ON THE CAR AND COMEBACK WITH 0 HISTORY BUT THERE’S WAS CLEARLY IN A ACCIDENT. SENT AN EMAIL TO REPAIR THE OSSUES AND NEVER A REPLY. I HAVE STRONG BELIEF THE POSITVE REVIEWS ARE FAKE. THE PEOPLE INVOLDED ARE CHRIS AND MARK THE SUPPOSED MANAGER. THE NAME SHOULD SAY IT ALL CARTRIXTERS INDEED

Amazing experience buying my new car as I’ve had horror stories in past buying but it was a very simple stress free experience.

Chuffed with my new car!

Mark was amazing, super easy, walked us through everything - couldn't be happier with the service or the car

Mark top dealer really helped me out and kept me inform all the way though

I'd seen plenty of ok reviews regarding the company which is why I bought my car from them,

I would NOT recommend and needed to report to trading standards via citizen advice as they are not part of any trade body

Bought a car , left the dealership moderately happy with the service, few niggles that did not sit right (miles and keys) but gave the benefit of doubt as the reviews were mostly positive

Sadly that's as good as it got

The aftercare service was in my opinion terrible, although crux of it was rhe car was faulty and I needed to scrap it and feel that they did anything they could to skirt over any issues with the car.

It was losing water from day 1 which turned out to be the gasket.

Several inaccurate, inconsistent and misleading replies from cartrix regarding the issues and repairs.

They completed an independent report on the car which stated it was fit for purpose, the report advised drove at speeds in excess of 50mph yet zero miles added to odometer in the report, I took any other details within the report with a pinch of salt after noting this.

Other issues

-advertised with 140k miles and collected with 146.7k
-advertised with 2 keys, collection with 1 and assurance from sales personnel that any additional keys would "100% be with the paper work as everything stored together". I needed to show the sales advert and was told to speak to the initial sales person (could have been a mistake or could have been misslead) on return from their holiday, 2nd key then provided after the purchase and advised it needed re coding at my travel time / travel expense
-several breakdowns due to water loss prior to collecting the key and I needed to drive with coolant and water at all times
-the several breakdowns also noted insufficient oil pressure (likely due to the water contamination although not confirmed) this fault got worse and is the one that required the car to be scrapped
-breakdown/warnings due to DPF (I drove 100 miles on the motorway twice a week) and EGR, fault codes were on going
-several attempts by their garage to repair including fixing some "small leaks that should resolve it " which didn't remediate the issue and further breakdowns occurred and same fault codes still appearing
-garage also said the oil pressure warning was due to it not being reset after the oil change (RAC and my garage confirmed this is not the true)
-on going fault codes on the car relating to oil, overheating, DPF with reports provided by me to cartrix for their garage to investigate. These were not given to their repair garage when discussing on collection (faults which remain and are the reason I need to scrap the car)
-each trip to the garage at my time/expense
-advised me the vehicle would be stripped down and a full review/ repair by an engine specialist, this resulted in a loss of car with them for 2 weeks and there is no evidence anything was done other than top up the coolant (hence taking photos of mileage on drop offs subsequent)
-the need to constantly chase for updates on the car with calls and emails that were not returned which at the time I felt were to run out the warranty period (no evidence this is the case)
-after speaking with citizen advice they stated I should give a specific period in which to reply, the email I had from back was "I have forwarded your mailto the legal department and they will responce back to you in due course" with no further response from them the car has now been scrapped

By far the worst car dealers we've ever been to, very rude and not helpful at all, they sell you faulty cars and then lie to you about it being fixed

Bought it car from Catrix a few weeks ago. Every week I have to go back as something is wrong. Mark is nice until he will sell you a car. After that is very rude and unprofessional. I will not recommend Cartrix to anyone, avoid! Very disappointed. Stay away from this seller! Reported to Trading standards.

Mark was amazing, really lovely salesman never put pressure on us buying the car and really took into consideration my young son being there, always rang me back whenever I missed a call and all the staff were brilliant. Thankyou so much!

Mark made the experience Really easy and straightforward.

Friendly and helpful staff. Hope the car I've just bought from them is equally good!

Update. Paid an extra £500 at time of purchase for a 12-month warranty. The car developed a fault, which a local repairer was able to fix and said they'd deal with the warranty. Unfortunately the only contact details on the warranty were those of Cartrix. Since Cartrix has now gone out of business, that warranty is worthless and was a complete waste of £500.

Just wanted to thank Cartrix and especially their salesman Chris. I went in to mearly look at cars out of a slight interest in changing mine. I was approached by Chris who appreciated that I had no intent to buy straight away. I successfully made a purchase through Chris who's great knowledge of the cars and easy approach made the process very enjoyable. Will definitely return and pass on my recommendations. Thanks

Dealt with Chris for a purchase of ford c max very easy felt comfortable with the process would recommend cartrix and will be returning very happy with car
Thanks Chris

Bought my octavia from Chris a couple of weeks back and it's been faultless. Took it in for checks because it's for my family and work and it was perfect. Will definitely recommend carttix to my friends and family

Chris was really helpful and informative throughout and found me the perfect car in my budget. Will definitely be back for the next one, thanks!

Very helpful and informative. Everything completed as promised.

Would recommend.

Excellent service, Mark was a delight!
Highly recommended!