Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more
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Review summary
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We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more
Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using... See more
Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more
4.7
Excellent
1K reviews
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Reply from Carwow Leasey
Hi Neil,
Thank you for your feedback, we’re really pleased to hear it was a pleasure dealing with the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Eduardo at Carwow Leasey
Great customer service
Great customer service. I was kept posted on the delivery status of my car every month. Allana helped me make a few changes to the lease contract (increase mileage) without any issues. Would recommend and use again.
June 15, 2026
Unprompted review
Reply from Carwow Leasey
Hi Thomas,
Thank you for your feedback, we’re really pleased to hear you received great customer service and were kept updated throughout the process.
It’s great to know Allana was able to support you with changes to your lease smoothly and without any issues. We’ll be sure to pass your kind comments on to her and the team.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
Eduardo at Carwow Leasey
Delighted with the service received
Delighted with the service received - very professional, clear communication throughout. Highly recommend Ash and the team
June 4, 2026
Unprompted review
Reply from Carwow Leasey
Hi there,
Thank you for your feedback, we’re really pleased to hear you were delighted with the service and found the communication clear and professional throughout.
It’s great to know Ash and the team looked after you well — we’ll be sure to pass your kind comments on to them.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
Eduardo at Carwow Leasey
Reply from Carwow Leasey
Hi there,
Thank you for your feedback, we’re really pleased to hear you had such a great experience from start to finish.
It’s great to know your car arrived just 14 days after application , we really appreciate you taking the time to share this.
Kind regards,
Eduardo at Carwow Leasey
I had decided nearly a month ahead of…
I had decided nearly a month ahead of the delivery date to lease a MG4 from the leasing agent who could deliver it on the 9th June as my old MG4 lease was being collected on the 8th. I decided to go with Carwow Leasey because the confirmed they could deliver on the 9th and at a reasonable price and gave me the registration number so I could ensure I surance was aetup. Yet when it came to the delivery date, I was told a day or so prior they couldnt deliver due to their supplier not being able to register the car, as well as the cars registration won't be the same as I was told. The car was eventually delivered on the 11th.
June 12, 2026
Reply from Carwow Leasey
Hi Kev,
Thank you for your feedback, and we’re sorry to hear that your delivery did not go as originally planned. We understand how frustrating it must have been to arrange everything around a specific delivery date.
While we’re pleased that the vehicle was ultimately delivered, we appreciate that the delay and change of registration created unnecessary inconvenience and uncertainty. Unfortunately, registration and delivery timings can occasionally be affected by factors outside of our direct control, but we understand that this does not make the situation any less frustrating.
We appreciate your patience throughout the process and your feedback will be shared with the relevant teams as we continue working to improve communication and delivery expectations.
Kind regards,
Eduardo at Carwow Leasey
Overall the experience was very good
Overall the experience was very good. The loss of one star was because their online system did not keep pace with updates if you called.
Team at the end of the line very good and the VW ID.4 arrived ahead of the target date.
June 11, 2026
Reply from Carwow Leasey
Hi Stuart,
Thank you for your feedback, we’re really pleased to hear that your overall experience was very good and that the team provided great support throughout the process.
We also appreciate your comments regarding the online system and understand how important it is for updates to be reflected consistently across all channels. Your feedback will help us continue improving the customer experience.
It’s great to hear that your Volkswagen ID.4 arrived ahead of schedule, and we hope you enjoy your new car.
Kind regards,
Eduardo at Carwow Leasey
Excellent communication throughout the…
Excellent communication throughout the entire process...... Very good value deal.
June 11, 2026
Reply from Carwow Leasey
Hi Steve,
Thank you for your feedback, we’re really pleased to hear you had such a great experience from start to finish.
It’s great to know your car arrived just 14 days after application — we really appreciate you taking the time to share this.
Kind regards,
Eduardo at Carwow Leasey
first time leasing and staff were…
first time leasing and staff were helpful - post- leasing, they're slow to get back to me regarding issues.
June 4, 2026
Reply from Carwow Leasey
Hi Michael,
Thank you for your feedback. We’re pleased to hear that, as a first-time lease customer, you found our team helpful throughout the leasing process.
We’re sorry, however, to hear that your experience after delivery has not met the same standard. We understand how important timely support is when issues arise, and we apologise for any delays you've experienced in receiving a response.
Your feedback is appreciated and will be shared with the relevant team as we continue to improve our post-delivery support and communication.
Kind regards,
Eduardo at Carwow Leasey
Fantastic service
Max Gardner was so helpful throughout every step of the process, making everything really easy and clear. Not only did he arrange the car Id initially requested, he was able to assist me in making changes to the order further along without any problems. I couldn’t recommend him more highly for his excellent service and patience, as well as expertise in helping me find a great deal. It was a really positive and enjoyable experience dealing with this company.
June 12, 2026
Unprompted review
Reply from Carwow Leasey
Hi Tom,
Thank you for your feedback, we’re really pleased to hear you had such a positive and enjoyable experience throughout the process.
It’s great to know Max Gardner was able to support you at every step, make everything clear and easy, and help you successfully adjust your order while still securing a great deal. We’ll be sure to pass your kind comments on to him and the team.
We really appreciate you taking the time to share your experience and your recommendation.
Kind regards,
Eduardo at Carwow Leasey
Reply from Carwow Leasey
Hi there,
Thank you for your feedback, we’re really pleased to hear you found the process seamless.
We really appreciate you taking the time to share your experience.
Kind regards,
Eduardo at Carwow Leasey
Made the whole purchasing journey easy.
Made the whole purchasing journey easy.
June 11, 2026
Unprompted review
Reply from Carwow Leasey
Hello Mark,
Thank you for the great review. Making the journey feel easy is exactly what we’re here for, so we’re really pleased that came through in your experience.
Best wishes,
Inês at Carwow Leasey
Feeling let down.
I decided to use carwow for my new car lease. After placing the order I was advised the particular deal I had was no longer available. I received another deal more expensive but I understand this can happen. My deal was advertised as a stock car normally 4-5 week turnaround. However 4 months later I received the news my car was being delivered. Upon delivery the vehicle was dirty,driven 175 mile,damage to paintwork and items missing. I was advised by the dealer to accept and obtain quotations for the damage. I refused the vehicle and notified all participants. Considering my contract was with car wow. I expected them to find me another car immediately. Not the case it's now 4 days later and no communication except mine to them. Very disappointed I will locate another car myself . Bad news for me having to start again. Would I use carwow Leasy again No .
June 9, 2026
Reply from Carwow Leasey
Hello Paul,
Thank you for taking the time to share your feedback. We’re really sorry to hear how let down you feel, especially after waiting longer than expected and then having issues with the vehicle at delivery.
This clearly isn’t the experience we want customers to have, and we completely understand your disappointment with the condition of the car and the lack of communication afterwards. We’ll make sure this is looked into with the relevant teams so we can understand what happened.
In the meantime, please feel free to call our Customer Support Team on 0330 822 8222 so we can assist you further and look into this properly if you're still willing to let us make things right.
Kind regards,
Inês at Carwow Leasey
Inês at Carwow Leasey
Carwow admin were really helpful…
Carwow admin were really helpful through the whole process and quick to respond.
June 9, 2026
Reply from Carwow Leasey
Hi Gregory,
Thank you for the lovely review. Helpful admin and quick replies can make all the difference, so we’re really pleased the team kept things moving smoothly for you.
Thanks again,
Inês at Carwow Leasey
Exceptional price for my car
Exceptional price for my car. Good communication during the process, only flaw was dealership not being able to track the car once it had left the manufacturer and delivery date slipping a couple of times; otherwise great. Account Manager ( Ash Peterson) was superb throughout.
June 4, 2026
Unprompted review
Reply from Carwow Leasey
Hi Paul,
Thank you for the honest and helpful review. We’re really pleased to hear you were happy with the price, communication and support from Ash throughout.
We’re sorry the delivery timing wasn’t quite as smooth as it should have been, but we’re glad the overall experience was still a positive one. We’ll be sure to pass your kind feedback on to Ash!
Kind regards,
Inês at Carwow Leasey
Appalling lack of communication - edited with improvements
Appalling lack of communication. Zero response to numerous email attempts. Do not return calls.
Update 17/06/26….several call and emails received since previous experiences. Missed out on the desired deal due to the delay, however Carwow Leasey (Joe and Alanah) have agreed to contact me as and when a similar deal arises.
I would look forward to updating this review to 5 stars in the near future once a deal has been agreed.
June 9, 2026
Unprompted review
Reply from Carwow Leasey
Hi Graham,
Thank you for your feedback, and we’re sorry to hear about your experience. That is not the level of service we aim to provide.
We appreciate how important timely communication is, especially when you need support, and we’re sorry this has not been the case here.
We will ensure your comments are passed on to our team so this can be reviewed internally, and we will also make sure your case is looked into so we can help you with whatever you need as quickly as possible.
Kind regards,
Eduardo at Carwow Leasey
Reply from Carwow Leasey
Hi there,
Thank you for your feedback, and we’re really pleased to hear you had a positive experience.
It’s great to know that you found the service helpful and the communication excellent throughout. We really appreciate you taking the time to share this.
Kind regards,
Eduardo at Carwow Leasey
Great deal and well looked after
Our third lease car, and best experience yet. Selected a number of deals through different brokers, but Carwow provided competitive contracts with just the right level of engagement. Georgia guided us through the process so well, always on hand to field the queries, work through the options, keep us on track, and ensure the whole thing ran smoothly. Just excellent.
June 3, 2026
Unprompted review
Reply from Carwow Leasey
Hi Marc,
Thank you for your kind feedback, and we’re really pleased to hear that this was your best leasing experience so far.
It’s great to know you found the process smooth and that the support and guidance helped keep everything on track throughout. We’ll also make sure your comments about Georgia are shared with the team.
We really appreciate you taking the time to leave a review.
Kind regards,
Eduardo at Carwow Leasey
As per usual Jamie at Carwow has been…
As per usual Jamie at Carwow has been great start to finish, after order another 4 vans with him they have all been delivered and we now have them all happily out on the road. Would recommend.
May 22, 2026
Unprompted review
Reply from Carwow Leasey
Hi there,
Thank you for your great feedback, and we’re really pleased to hear everything went smoothly from start to finish.
It’s great to know you’re happy with the service and that the vans have all been delivered and are now out on the road. We’ll also make sure your kind comments about Jamie are shared with the team.
We really appreciate your recommendation and your continued trust in us.
Kind regards,
Eduardo at Carwow Leasey
Reply from Carwow Leasey
Hi there,
Thank you for your feedback, we’re really pleased to hear you found the experience great and easy.
We appreciate you taking the time to share this.
Kind regards,
Eduardo at Carwow Leasey
Gave me accurate information when…
Gave me accurate information when requested. Had to call a few times but was worth it as it may not be easy to keep all customers informed every step of their way.
June 6, 2026
Reply from Carwow Leasey
Hi there,
Thank you for your feedback, and we’re glad to hear that you found the information provided accurate and helpful.
We also appreciate your understanding around the need for occasional follow-ups, and your patience throughout the process.
It’s great to know the support you received was ultimately worthwhile, and we’ll continue working to make communication as clear and consistent as possible for all customers.
Kind regards,
Eduardo at Carwow Leasey
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