Carwow Leasey Reviews 

1,435
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and professional team members for guiding buyers through the entire vehicle leasing process smoothly and efficiently. People note that customer service is outstanding, mentioning quick response times, reasonable pricing, and constant updates from the initial call right up to delivery. Some reviewers were not happy with frustrating delivery delays, noting that estimated vehicle arrival dates kept changing repeatedly without receiving proper explanations. A few people also felt disappointed by occasional communication gaps regarding broker responsibilities, scattered updates, and unexpected changes to promised follow-up timelines.

What people talk about most

Service

Customers had positive experiences with service, highlighting a seamless and straightforward leasing process... See more

Customer service

Consumers find customer service to be positive, highlighting great communication and helpful advisors who... See more

User experience

Users describe positive interactions with user experience, noting that the entire process is smooth,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that cars arrive on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a car on order with another company, they kept changing dates, were evasive or just lied in their slow responses. So I changed to carwow and the process was much smoother. Sven was excellent, h... See more

Rated 5 out of 5 stars

Sven and the whole team made the leasing of my Abarth 600e very easy indeed. I received bi-weekly updates in regards to the delivery of my vehicle and the Car wow team were very quick to respond to a... See more

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Dealt with Jamie Lowe - following me getting in touch he phoned straight away which was appreciated. Managed to source the colour I wanted in an Audi A1 and I found Jamie to be very knowledgeable. My... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,435)

776 reviews in the last 12 months

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Rated 5 out of 5 stars

First point of contact was Richard

First point of contact was Richard, I told him my requirements and found the car and colour i was wanting to lease, after that everything went very smoothly, the admin team were in constant contact throughout the process, my car was delivered on time and received a courtesy call from Richard to make sure i was happy with everything. Would use again for sure.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Alanah Antinoro was incredibly helpful…

Alanah Antinoro was incredibly helpful from start to finish. Answering all my questions and concerns in a timely manner whilst always ensuring that I had everything I needed. The aftercare has also been exceptional since the car was delivered as well.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Carwow Leasey

I got in touch with Carwow Leasey after my usual lease company became complacent & stopped responding to my communications. I have to say I’m so glad I did. Matt handled all my queries with speed & professionalism from minute one. Every question I asked was answered promptly & I got a great price on my new Renault Symbioz. I felt fully informed through the whole process from first inquiry to the delivery of my car 2 weeks ago. I would highly recommend Carwow Leasey to anyone & have already mentioned to others. I look forward to the next 3 years with my new car & will be coming back to Carwow when ready for my next deal. Excellent service & definitely 5 star !!!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

The ease in which I was able to go…

The ease in which I was able to go through getting the lease when talking to Carwow customer service

Also, this is a big thing, not increasing the price of the monthly lease from the quote I was given, in comparison to another car lease site I originally went to.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional service

Simon PB helped me secure a fantastic deal on a business lease car. He supported me throughout the journey and I was able to drive away in a new car within 4 weeks. It was hassle free and nothing was too much trouble. I would strongly recommend this company if you are thinking about buying a new car.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Simon from CarWow Leasey

Simon Butler from CarWow Leasey was a pleasure to work with throughout the process and called me within 10 minutes of requesting a quote on a Saturday. The whole process was smooth, from getting the quote, to docs, to arranging delivery. Highly recommend!

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

I got a good deal on my new personal…

I got a good deal on my new personal lease car, but communication could have been better. I had to chase my initial enquiry, and questions I had were not always answered clearly. Once your order is placed you do not have a designated person to assist you through the process.

July 1, 2026
Rated 5 out of 5 stars

Very easy process

Very easy process, very quick responses. Dealt with Ralph Burbeck was very professional and very friendly. Very happy with my car would recommend.

June 6, 2026
Rated 5 out of 5 stars

Great Customer Service

Well taken care of by Jamie Lowe from initially placing my order through to receiving my vehicle. Kept upto date regularly on the status of my car and any queries I had were dealt with promptly. Would definitely lease another vehicle through Carwow in the future.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, my sales rep Ella was amazing throughout. Clear on the price, quick replies and hassle free. Would highly recommend if you are looking to lease/buy a car.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy experience

From my initially enquiry Richard Perkin looked after me fantastically, he was able to source me the vehicle I was after within a couple of hours where all other brokers were quoting me a 6 month lead. He helped me through each stage of the process by answering all the questions I had, he was also able to liaise with the supplier so that I could collect the vehicle so that I did not need to wait for delivery. Follow up service has been great too

July 10, 2026
Unprompted review

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