Carwow Leasey Reviews 

Poor communication and a very abusive phone manner.
Total disrespect for the client and their needs.
All that matters to them is sale.

We were kept upto date with our order, good communication.
Delivery was on time and efficient.

Helped resolve an availability issue with the original vehicle but could improve response to queries

My experience from start to finish with Carwow was brilliant. I entered some details online enquiring about a car and the next morning I received a call from Richard. Richard has been really lovely to deal with. He answered all my questions and explained all options to me very thoroughly. He sourced a car for me and I have been very happy with the whole process. Great experience overall, thanks to Richard.

Good experience with Carwow Leasey from start to finish. Car took longer than expected to arrive but I am happy.
Good price.

Really poor service, our business needed a vehicle by July 1st and this was made very clear by us in the sales process. At no point was it mentioned that this would be an issue. It has certainly become an issue as we have now had to lease an expensive cover vehicle indefinitely to maintain our business service level with no confirmed delivery date currently given.

Very efficient service. Good updates. Pricing was good.

I recently leased a brand new BYD Seal through Carwow, and the experience was outstanding. Calum Duffus was fantastic to work with; he made the entire process incredibly personal, efficient, and stress-free. To top it off, the price was absolutely amazing. If you’re looking for a new car, I couldn't recommend Calum enough!

Amazing experience! Great at responding quickly and were incredible help!

The adviser I interacted with, Uwais, was exceptionally customer-friendly and demonstrated a deep level of knowledge in his field. He made the entire process straightforward and stress-free, ensuring that I understood every step along the way. Uwais was also incredibly accessible, making it very easy to reach out to him and receive prompt responses to any queries I had. The delivery service was brilliant too, We had the car within a week . With the driver doing a detailed introduction to the car. Overall, I was very impressed with the professionalism and the efficiency of the service.

Really easy to use the service and the information you are given is useful. Price on clicking through to order goes up a bit when you talk to them, plus I needed to chase for some updates - All in all I would definitely recommend and use them again

Easy service and regular updates when the car was ready. Price was decent and Simon the broker was great at every step.

First time I have used CarWow for a personal lease. The whole process was very well handled and efficient.
Sven Leigis dealt with my initial enquiry and kept me fully informed throughout and worked hard to locate specific car for my requirements.
The price was competitive and the car arrived on a trailer on the specified date. Good experience overall.

My experience with Carwow Leasey has been very frustrating overall.

During the sale, everything felt smooth and professional I have to be fair here. Sven in particular was really helpful, responsive, and genuinely great to deal with. No complaints at all on the sales side.

However, things changed significantly after I placed the order.

The biggest issue is constantly pushed-back delivery dates with no clear or honest communication. Every time I follow up, I receive quick responses but they don’t actually answer the question. It feels like I’m being told vague statements such as “delivery dates might be affected,” rather than being given a proper, realistic timeline.

The real problem is not delays (these can happen) it’s the lack of transparency and avoidance in communication. If there were potential issues, this should have been clearly explained during the sales process, not after.

I’ve had to chase updates at every step, with no proactive effort from their side to give accurate information. I even sent a complaint email and didn’t receive a meaningful response, which is very disappointing. Still waiting their response.

At this point, I’m considering cancelling and requesting a refund.

If you need a car within a specific timeframe even if you think you have enough time to cover, I would not recommend. If you’re okay receiving your car at an unknown time with unclear communication, then it might work for you but that hasn’t been my expectation or experience.

Very disappointing overall.

Its the worst experience i have had. Will not be leasing with them

Callum was very good. Worked hard and got things done swiftly. Much better than competitors.

I can’t recommend Sven at Carwow Leasey highly enough. From start to finish, he was incredibly helpful and made the whole process smooth and stress-free. He took the time to understand exactly what I was looking for and helped me secure the perfect car at the best possible price, all within my budget.
His communication was outstanding throughout. Whether by phone or email, his response time was excellent, and he always kept me updated every step of the way.
We did run into a complication that was completely outside of his control, but Sven went above and beyond to support me and worked hard to get my deal over the line. His professionalism, dedication, and customer service were second to none.
If you’re looking for someone who genuinely cares about getting you the best deal and providing an excellent customer experience, I would highly recommend Sven. Thank you again!

Shocking communication over the course of the process via email constantly chasing nobody getting back to me for days will not use carwow in the future

The initial phone call was great very professional and informative. Any other emails did feel generic and generated. I did reply with questions which weren’t answered. Finale emails just before getting the car were positive and felt good. I wouldn’t mind more information around the car eg dealer hand over info like warranty which is still unclear. Overall good experience.

Really good service from Start to finish. I actually was using another service but then Max was so nice and efficient that I switched!

Would recommended!