Casa del Libro Reviews 34,107

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Friendly environment and great customer service. I always find whatever book I'm looking for. However, I recently changed my name legally. After changing the data on my online profile the information... See more

Company replied

Rated 5 out of 5 stars

I read mainly in English, and I´m glad whenever I visit and find popular authors- nowadays, not the traditional works. It´s very frustrating to find always the same traditional authors: Shakespeare, B... See more

Company replied

Rated 5 out of 5 stars

I appreciated the service from the moment I placed my first order. The follow-up is essential for me and so does the customer service. The delivery service was rapid and I was delighted all toge... See more

Company replied

Rated 5 out of 5 stars

The members of staff explained every step and how it works. I’m a new member in La Casa del Libro and my wife was in charge of the books for the kids for school, but now I took over and I was a bit lo... See more

Company replied

Company details

  1. Media & Publishing

Information provided by various external sources

Acercarte a Casa del Libro, tu espacio de venta de libros. Podrás comprar libros en la librería online de una de las mayores librerías de Europa


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Creat library

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 4 out of 5 stars

Kidness's shop assistant

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Excellent experience and clear…

Excellent experience and clear information

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

How lovely to live in Spain and buy…

How lovely to live in Spain and buy English speaking books! The staff were so helpful and recommended a popular best seller, which I absolutely loved! (The Midnight Library)

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

I'm very happy

I'm very happy

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Everything done as expected

Everything done as expected, you can fully rely on this service. Many thanks!

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 4 out of 5 stars

easy and fast

a book to be ordered I got it one day later, with a message just the same day

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Perfect

Perfecto. Ok

October 11, 2024
Casa del Libro logo

Reply from Casa del Libro

Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.

Rated 5 out of 5 stars

A lot of fun

A lot of fun, reading

October 10, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

I was looking for an specific book in a…

I was looking for an specific book in a specific Publishing House, and I found it in La Casa del Libro.

October 4, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 3 out of 5 stars

Problematic website (fix it)

I tried to buy a book a few days ago but it was really difficult because the website wasn’t working properly. I’ve spent more than four hours trying to buy to book. Make something about it.

October 7, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are sorry for the inconvenience caused to you in your shopping experience with Casa del Libro.
We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

A great experience

The whole process to purchase my book was a great experience.

September 29, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Nice shop

Fast, accuracy and good service

September 29, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Excellent

The book arrived perfectly packaged and I received it in 24h.

September 19, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 4 out of 5 stars

The experience has been good I am…

The experience has been good I am already a customer of yours and whenever I can, I go to the physical store. I love the smell and feel of books. You always serve me very well. It is a pleasure to belong to that community. Greetings 🙏

September 21, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Staff very helpful and professional! Great team in Vaguada!

The members of staff explained every step and how it works. I’m a new member in La Casa del Libro and my wife was in charge of the books for the kids for school, but now I took over and I was a bit lost. Staff were very professional keeping eye contact while explaining and answered all my questions without even asking! Great team in Vaguada!

September 19, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Fast and perfect!

Fast and perfect!
Very nice service!

September 20, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Rapidez entrega

September 19, 2024
Casa del Libro logo

Reply from Casa del Libro

Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.

Rated 5 out of 5 stars

Excellent

Fast delivery, great selection

September 19, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look