Casa del Libro Reviews 34,111

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Friendly environment and great customer service. I always find whatever book I'm looking for. However, I recently changed my name legally. After changing the data on my online profile the information... See more

Company replied

Rated 5 out of 5 stars

I read mainly in English, and I´m glad whenever I visit and find popular authors- nowadays, not the traditional works. It´s very frustrating to find always the same traditional authors: Shakespeare, B... See more

Company replied

Rated 5 out of 5 stars

I appreciated the service from the moment I placed my first order. The follow-up is essential for me and so does the customer service. The delivery service was rapid and I was delighted all toge... See more

Company replied

Rated 5 out of 5 stars

The members of staff explained every step and how it works. I’m a new member in La Casa del Libro and my wife was in charge of the books for the kids for school, but now I took over and I was a bit lo... See more

Company replied

Company details

  1. Media & Publishing

Information provided by various external sources

Acercarte a Casa del Libro, tu espacio de venta de libros. Podrás comprar libros en la librería online de una de las mayores librerías de Europa


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The personal treatment

January 31, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Fast delivery of goods.

January 28, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Everything perfect

January 27, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

English Reading

I read mainly in English, and I´m glad whenever I visit and find popular authors- nowadays, not the traditional works. It´s very frustrating to find always the same traditional authors: Shakespeare, Brontë, Conan Doyle, etc. So, when I find a topic and/or author I like, that makes me very happy!

January 26, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Charming workers

January 25, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Beautifoul

January 20, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Good service

Intuitive web page, fast shipping

January 20, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Great book store!

Casa del Libro is a great bookstore. Good location, nice variety of books to choose from, and above all, great service; something you don’t find, they will get for you in days; you order online, you get it promptly…

January 20, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Easy process to buy

Easy process to buy, a lot of books to choose

January 6, 2024
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 4 out of 5 stars

They were on time and met what they…

They were on time and met what they promised.

January 5, 2024
Casa del Libro logo

Reply from Casa del Libro


Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 2 out of 5 stars

The problem was the delay

The problem was the delay. After asking a few times we were informed that the order was laying at the Parcel shop. We bought for delivery to our address, not to be
picked up in the parcel shop. Nobody advised us about a delivery date/hour and neither that the order had arrived at the parcel shop until we finally managed to find out what had happened.

December 29, 2023
Casa del Libro logo

Reply from Casa del Libro

Muchas gracias por tu opinión.
Lamentamos las molestias ocasionadas que has podido tener en tu experiencia de compra con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.

Rated 5 out of 5 stars

I recommend, as a returning customer

Good books, fair price and fast delivery.

December 29, 2023
Unprompted review
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

The books arrived on time but one of…

The books arrived on time but one of them was in a not too good state as the cover was slighltly folded.

December 23, 2023
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Everything is great

December 23, 2023
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

I found a lot of options

I found a lot of options. It was though for me, trying to choose the right article. :)

December 19, 2023
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

A great experience!

The people who served me were friendly and knowledgeable. They helped me to find the books I wanted and one that I didn’t know I wanted!

December 18, 2023
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Fast and everything OK

December 18, 2023
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

perfect and quick

The material received it was in perfect state and arrive quickly at home. perfect shipment

December 15, 2023
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

Rated 5 out of 5 stars

Being informed about my delivery…

Being informed about my delivery status.
Good price.
Arrived on time.
Wonderful customer service at the shop.
I will buy again.

December 17, 2023
Casa del Libro logo

Reply from Casa del Libro

Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look