Friendly environment and great customer service. I always find whatever book I'm looking for. However, I recently changed my name legally. After changing the data on my online profile the information... See more
Company replied
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Friendly environment and great customer service. I always find whatever book I'm looking for. However, I recently changed my name legally. After changing the data on my online profile the information... See more
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I read mainly in English, and I´m glad whenever I visit and find popular authors- nowadays, not the traditional works. It´s very frustrating to find always the same traditional authors: Shakespeare, B... See more
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I appreciated the service from the moment I placed my first order. The follow-up is essential for me and so does the customer service. The delivery service was rapid and I was delighted all toge... See more
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The members of staff explained every step and how it works. I’m a new member in La Casa del Libro and my wife was in charge of the books for the kids for school, but now I took over and I was a bit lo... See more
Company replied
Acercarte a Casa del Libro, tu espacio de venta de libros. Podrás comprar libros en la librería online de una de las mayores librerías de Europa
Spain
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I read mainly in English, and I´m glad whenever I visit and find popular authors- nowadays, not the traditional works. It´s very frustrating to find always the same traditional authors: Shakespeare, Brontë, Conan Doyle, etc. So, when I find a topic and/or author I like, that makes me very happy!

Reply from Casa del Libro
Casa del Libro is a great bookstore. Good location, nice variety of books to choose from, and above all, great service; something you don’t find, they will get for you in days; you order online, you get it promptly…

Reply from Casa del Libro

Reply from Casa del Libro
I love reading and my favourite place to buy books is Casa del Libro S.A. because they have a variety of authors and genre.

Reply from Casa del Libro

Reply from Casa del Libro
The problem was the delay. After asking a few times we were informed that the order was laying at the Parcel shop. We bought for delivery to our address, not to be
picked up in the parcel shop. Nobody advised us about a delivery date/hour and neither that the order had arrived at the parcel shop until we finally managed to find out what had happened.

Reply from Casa del Libro
Good books, fair price and fast delivery.

Reply from Casa del Libro
The books arrived on time but one of them was in a not too good state as the cover was slighltly folded.

Reply from Casa del Libro
I found a lot of options. It was though for me, trying to choose the right article. :)

Reply from Casa del Libro
The people who served me were friendly and knowledgeable. They helped me to find the books I wanted and one that I didn’t know I wanted!

Reply from Casa del Libro
The material received it was in perfect state and arrive quickly at home. perfect shipment

Reply from Casa del Libro
Being informed about my delivery status.
Good price.
Arrived on time.
Wonderful customer service at the shop.
I will buy again.

Reply from Casa del Libro
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