Casa Maria Reviews 

2,124
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, professional communication, and the exceptionally high quality of the outdoor furniture and pergolas. Many individuals note that the products arrive well packaged and are relatively easy to assemble, while the delivery staff are consistently described as polite and helpful. However, some people mentioned minor issues with certain components, such as seat cushions feeling a bit too hard or flat rather than plush. A few consumers also noted occasional shipping delays or receiving items with minor defects that required replacements or extra assistance.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are very well made and look... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrival times and helpful... See more

Quality

Clients share positive opinions on quality, highlighting that the outdoor furniture and pergolas feature... See more

Service

Customers report appreciation for the service, highlighting excellent communication, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful delivery drivers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery with very good communication from delivery company. Split zone Pergola is beautiful, really well made and has been perfect during the heatwave this year. Put up by 2 people with no pre... See more

Rated 5 out of 5 stars

Very nice, easy to put together. Seat cushions harder than expected but ok. Good price. Very sturdy. Would recommend. Delivery as stated on web site and kept informed with tracking and updates deliver... See more

Rated 5 out of 5 stars

Absolutely delighted with the service to NI, we received in under 5 days which was much sooner than quoted, quality of goods excellent. We purchased aluminium corner outdoor furniture with fire pi... See more

Rated 5 out of 5 stars

Excellent customer service! The aluminium pergola and outdoor furniture are beautiful and very good quality, exactly what i was expecting. My only neg would be the instructions for both are very poor... See more


Company details

  1. Furniture Store

Written by the company

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 83% of negative reviews

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4.6

All reviews

(2,124)

398 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and service

From ordering online, to delivery, Casa Maria have been excellent. Communication was quick, customer service excellent and we love our patio set and fire pit. Always a worry ordering large products online, but we chose the right company. When we did need their help with something following delivery, they were right there to help and support us. Very happy with the whole process and loving our garden furniture.

June 24, 2026
Rated 5 out of 5 stars

Mango wood table.

Problem resolved.

July 14, 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Phil,
Thank you for your feedback. I'm sorry for the length of time this took — we wanted to properly investigate the issue you raised before responding, and once we confirmed a replacement was the right outcome, we placed a new order with our manufacturer, which added to the wait.
I'm glad to confirm this has now been resolved: a replacement table has been arranged and we've been in touch directly with the details via email.
If there's anything further you need, please don't hesitate to reach out to us at support@casamaria.co.uk.
All the best,
Casa Maria Customer Support

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery

But I can not express enough this is not a easy construction I would advise paying for the build of it unfortunately we couldn’t as was taking it to out villa in Spain

June 22, 2026
Rated 1 out of 5 stars

Order of a outdoor sofa + fire pit

Order of a outdoor sofa + fire pit, item keeps getting pushed back, 1st date was mid July, then it was end of July now told today possible August - getting exact infomation out of Casa Maria is frustrating and disappointing

July 13, 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Graeme,

Thank you for your review.

Just to clarify, the item was advertised as arriving back into stock on 15 July, and we delivered your order the following day, on 16 July.

We are sorry for any confusion or frustration caused, but we are pleased that the matter has now been resolved amicably.

All the best,
Casa Maria Support

Rated 5 out of 5 stars

love love love, would highly recommend!

We recently purchased the 3x6 pergola with the installation service, and we couldn't be happier with the whole experience.

The installation team were absolutely fantastic. They were professional, friendly, and worked incredibly efficiently. They completed the installation quickly, left everything clean and tidy, and were a pleasure to have at our home.

We were so impressed with the quality of the pergola and the service that we decided to purchase the 3x3 pergola as well. We installed this one ourselves, and the instructions were easy to follow, making it a straightforward job.

We are absolutely thrilled with both pergolas. They have completely transformed our garden, and everyone who visits comments on how amazing they look. We've already passed the company's details on to several friends and family members who are interested in ordering their own.

The quality is outstanding, the price is excellent, and the customer service has been first-class from start to finish. We wouldn't hesitate to recommend this company to anyone looking for a pergola. Five stars!

June 15, 2026
Rated 5 out of 5 stars

Great Experience with Casa Maria

I recently purchased garden furniture from Casa Maria, and I am very pleased with the overall experience. Their website had exactly what we were looking for, and the furniture was offered at a fair price.

Casa Maria was transparent about the delivery timeframe and provided an estimated delivery date. Although the delivery took five days longer than originally estimated, they kept me informed throughout the process with regular updates. The furniture arrived on the revised delivery date as communicated, and the delivery person was friendly and professional.

This was my second purchase from Casa Maria, and I would happily buy from them again. I would definitely recommend Casa Maria to anyone looking for quality garden furniture and reliable customer service.

June 20, 2026
Rated 3 out of 5 stars

Delay to delivery

Still not received our pergola, it was due weeks ago, lack of communication to say when it will be delivered.
Update, phone call received to book in our delivery and installation with an apology for delay. Clear delivery details and thankfully only the following week.

June 20, 2026
Rated 5 out of 5 stars

Amazing service

Amazing service. Was a little delay with delivery, but second to none. The deliveries guys were fab, I tipped them they were that great! 5 star service all round!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Delivered

Delivered, stacked and offered additional assembly instructions Thank you very much.

July 8, 2026
Rated 1 out of 5 stars

No customer support

I am not sure how they have so many stars on here. There is a defect with our garden furniture and we are not getting any response from them. Have tried emailing, filling their online form and using their online chat. Although I did manage to get hold of someone on the online chat and they said they could see my previous enquiry and the sales team would be in contact. But guess what, no reply. Going to start the process with the credit card firm next…

Ref CM40144

April 9, 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Markus, we’re very sorry for the inconvenience and the difficulty you experienced reaching our team.

This issue has now been resolved, and the replacement part has been resent via a pallet delivery service to ensure it arrives safely.

Please accept our apologies again for the delay and inconvenience caused.

Casa Maria

Rated 1 out of 5 stars

Very disappointing experience so far

The bed was significantly lower than expected. Measurement was 3cm out. Photos showed the mattress sat higher than it would have done. Decided not to put together but put back in packaging to return and request a refund but was told we would have to pay for the return courier which would cost too much. This is against our consumer rights to a refund as the goods arent as described. Despite this we had to send a picture with the measurements and are awaiting a response from a warehouse manager. Meanwhile we are not being offered a collection or refund.

June 17, 2026
Casa Maria logo

Reply from Casa Maria

Hi Jo,

We’re sorry to hear you feel disappointed with your experience.

We have reviewed the product specification and the measurements provided, and we can confirm this is not a product fault and the item has not been incorrectly advertised.

The measurements stated on our website are the external measurements of the full bed frame, which include the feet/base. The measurement you have provided is of the upholstered side panel only, which does not represent the full external height of the bed frame.

For this reason, the product has been supplied as described. We appreciate that the bed may sit lower than you expected, and we are sorry for any disappointment caused, but this would be classed as a “not as expected” return rather than a fault or misdescription.

You are still welcome to return the item under our standard returns policy, provided it remains unused, unassembled and in its original packaging. As this is not a confirmed fault, the return would need to be arranged in line with our returns policy.

Kind regards,
Casa Maria Customer Care

Rated 5 out of 5 stars

Excellent products and service

Great service prompt delivery and excellent furniture super design at a great price couldn’t be happier - second time I’ve purchased from Casa Maria and will be back I’m sure 😁

June 11, 2026
Rated 1 out of 5 stars

We ordered a dining table and it was…

We ordered a dining table and it was delivered last 18th June 2026. The table is meant to be extendable on the center but this function is not possible as the wood in the middle that is supposed to extend the table doesn’t fit for it to be lifted up and the mechanisms is hitting the sides. We contacted Casa Maria via email and sent photos of the table when trying to extend and they said that they will give us a call last week. We’ve been sending them emails to chase but we are still waiting for their response up until now. We just hope that our concern will not be forgotten and someone can reach out to us and sort the problem. We don’t have any other means to reach them aside from email. We just expect the product that we paid for.

June 18, 2026
Unprompted review

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