Casa Maria Reviews 

We ordered a dining table and it was delivered last 18th June 2026. The table is meant to be extendable on the center but this function is not possible as the wood in the middle that is supposed to extend the table doesn’t fit for it to be lifted up and the mechanisms is hitting the sides. We contacted Casa Maria via email and sent photos of the table when trying to extend and they said that they will give us a call last week. We’ve been sending them emails to chase but we are still waiting for their response up until now. We just hope that our concern will not be forgotten and someone can reach out to us and sort the problem. We don’t have any other means to reach them aside from email. We just expect the product that we paid for.

Communication before we placed the order was fantastic. However, when the 6x3 pergola came, one of the uprights was dented.

Also, the instructions didn’t apply to the system we were supplied with, so I had to work out how to assemble it on my own. No customer telephone support number, no link to a YouTube instruction video.

I emailed them back asking for urgent help, I am still waiting for a reply.

You can buy the exact same system from your garden centre probably cheaper. We are just very disappointed. I would warn against buying from these people. As soon as they have your money, you’ve no chance of even getting through to them. Good luck !!

I found the style of garden furniture I wanted then searched the internet to get the best deal, and Casa Maria were by far the best priced. I hadn’t heard of them before so I was a bit nervous about making such a big purchase, but I’m so glad I did. The garden set arrived within a few days and the delivery guys were helpful putting it exactly where I needed it. I’m a woman in my late 50s, and other than getting some help with the heavy table top, I built the rest myself. The furniture is really good quality, it looks great and is very comfortable. I won’t hesitate to buy from them in the future.

Sideboard chest that matches my dining table absolutely gorgeous wood - love it

We are really happy with our garden furniture with the fire pit table and glass. Everything arrived in excellent condition and we have been enjoying it for a couple of months now. We were not home for our first delivery as I hadn’t seen the email telling us that our furniture was ready a lot earlier then we expected, I was not asked to pay an extra fee to reschedule as some have said. In fact I felt like they did everything they could to get it to us. I didn’t have any reason to contact customer service for so can only comment on how they communicate when trying to let us know they had been trying to deliver and they were really helpful. I was very nervous purchasing from here as hadn’t heard of them before but did review a lot first to be sure and it has paid off after our set from a previous big retailer fell apart after 2 years.

Fits perfectly!! Top quality!!! Best price!!!

Delivery was quick and driver so helpful and the quality is superb

Delivery was on time and ok the men couldn’t hardly speak English and had no manners. The table is nice and rustic if you like polished tables don’t buy this one.

Quick delivery & paid for installation which was well worth it. So happy with furniture & table fire pit. Gorgeous addition to the garden & so relaxing watching the fire pit.

Pre ordered pergola and pario set as wasnt in stock but came in earlier than expected, then was kept upto date from there on. Delivery guys were also great. And every thing was very well packaged. Will definatly recommend.

Great product, clear communication, items arrived in excellent condition and exactly as detailed in the advertisement- we are very happy with it. It was very easy to put it together too!

We were nervous buying on line but its turned out to be a positive experience . This isnt a fake review we are genuine buyers. Item turned up on time and easy to assemble . We found two screws has come loose and connected the company for replacement . No quibble no dramas , personnel call from steve Parr wanting to resolve the issue . So rare to see this these days , well done casa .

Easy to order. Was told there would be a lead time, which wasnt a problem. Furniture came far sooner which was great. Great product, easy to put together, comfortable, sturdy and looks fantastic

Excellent quality product. Delivery was very quick. Fairly easy to assemble and fix down. We absolutely love it.

I don't give 5 stars very often, but we'll deserved in this case. From ordering, delivery to assembly, the whole process was great!
The quality of the furniture should not be underestimated, especially when looking at the price. I bought a 6 seater patio set (3+2+1 seats). The set was very well packaged, and I couldn't find a single scratch or stain on the grey-painted aluminium frames. All the bits and pieces were present (with a few spares), and assembly was very easy. The zipped cushions are very thick and supportive, which makes the set look much more expensive.
The bigger the assembly area you've got the better, and I'd allow up to half a day to firstly check and familiarise yourself with all the parts, and THEN assemble.
A great buy on my part!

Problem with split in back customer service ordered part hopefully will be sorted within 3 weeks.

Please note this company has no phone contact number! We had requested a delay on our delivery of a pergola as we were on holiday. They delivered the whole pergola whilst we were away and then wanted to charge us £150 failed delivery. We had someone in our house but is was 06.59 the delivery Track-Pod rang the doorbell once and left after 27 seconds. Despite many evidence emails from us they would only reduce, not cancel the delivery charge if we continued with the order, over £3000. I lost confidence that the company would honour guarantees and any defects in the item so canceled the order and took the delivery hit. So many excuses from the company. I would avoid.

CM42738

I ordered a aluminium garden furniture set back in May, with stock due 16th June.
I was informed of a delivery date on 22nd June and was given the delivery/assembly person's mobile number. I messaged said person to try and delay the delivery by a few days as we were having work done to the garden and there was no where to put the furniture. I got an initial response saying the furniture is being loaded for delivery the day before the intended delivery date. So I asked again if delivery can be pushed back by a few days to allow of the work to be completed. The delivery person stopped responding and tracking has been saying 'Status unknown' ever since. I contacted Casa Maria via their online chat and was told they would chase this up for me and if I don't hear back in 24-48h to contact them again via online chat. In the meantime I did manage to speak to the delivery guy who told me he is no longer attached to this delivery and to contact Casa Maria directly. So I contacted them again and have had no reply since. I am getting increasingly frustrated with the lack of update on when I will receive my order, especially considering the amount of money I spent on it.
Update 2 July: Furniture finally received. Ever since their delivery partner Spa+ has got involved I’ve been kept updated at every point which has been great. Delivery was good. They were supposed to arrive around 8am, but arrived 8:40am due to traffic. Assembly was quick and effective. The furniture looks great and seems to be of good quality. We look forward to using it. Overall happy now that it’s finally arrived.

Ordered a 6 x 3 m pergola delayed for 1 week not really their fault which wasn’t a problem for me, on delivery it was really well packaged. The delivery instruction guys led by Danny was really top notch nothing was a problem and fitted it really well, it looks fantastic with multi coloured lighting really pleased and looking forward to using the outside more often now

We recently posted a negative review of Casa Maria following our experience with an expensive outdoor dining table that arrived damaged. The communication we received while attempting to resolve the issue was disappointing and the compensation offered was not proportionate to the value of the product.

After we posted our review, Casa Maria contacted us promptly. While we initially appreciated their willingness to engage, we were concerned when compensation was offered on the condition that we remove our negative Trustpilot review. We declined, as we believe customer reviews should reflect genuine experiences.

We want to emphasise- we were offered compensation if we removed our trust pilot review which goes against trust pilots terms and conditions.

We also found the company’s handling of the damage claim frustrating. Despite being provided with photographs of the damage, Casa Maria suggested that it had been caused by placing a glass on the table during warm weather. Their explanation was that the table could not withstand the temperatures experienced during a typical British summer’s day, despite having been in use for only 24 hours. As this was sold and marketed as an outdoor dining table, we found this response difficult to accept and felt it raised serious questions about the product’s suitability for its intended purpose.

Throughout our interactions, we felt that responsibility for the issue was repeatedly shifted onto us rather than acknowledged by the company.

Based on our experience, we would not recommend Casa Maria. We encourage potential customers to carefully consider both the quality of the products and the level of after-sales support before making a purchase.

This version is strong, avoids potentially inflammatory wording such as “liability,” and keeps the focus on verifiable events and your experience, which tends to carry more weight in public reviews.