Casa Maria Reviews 

Ordered a 6 x 3 m pergola delayed for 1 week not really their fault which wasn’t a problem for me, on delivery it was really well packaged. The delivery instruction guys led by Danny was really top notch nothing was a problem and fitted it really well, it looks fantastic with multi coloured lighting really pleased and looking forward to using the outside more often now

We recently posted a negative review of Casa Maria following our experience with an expensive outdoor dining table that arrived damaged. The communication we received while attempting to resolve the issue was disappointing and the compensation offered was not proportionate to the value of the product.

After we posted our review, Casa Maria contacted us promptly. While we initially appreciated their willingness to engage, we were concerned when compensation was offered on the condition that we remove our negative Trustpilot review. We declined, as we believe customer reviews should reflect genuine experiences.

We want to emphasise- we were offered compensation if we removed our trust pilot review which goes against trust pilots terms and conditions.

We also found the company’s handling of the damage claim frustrating. Despite being provided with photographs of the damage, Casa Maria suggested that it had been caused by placing a glass on the table during warm weather. Their explanation was that the table could not withstand the temperatures experienced during a typical British summer’s day, despite having been in use for only 24 hours. As this was sold and marketed as an outdoor dining table, we found this response difficult to accept and felt it raised serious questions about the product’s suitability for its intended purpose.

Throughout our interactions, we felt that responsibility for the issue was repeatedly shifted onto us rather than acknowledged by the company.

Based on our experience, we would not recommend Casa Maria. We encourage potential customers to carefully consider both the quality of the products and the level of after-sales support before making a purchase.

This version is strong, avoids potentially inflammatory wording such as “liability,” and keeps the focus on verifiable events and your experience, which tends to carry more weight in public reviews.

I would never recommend Casa Maria to anyone considering purchasing furniture from them. The customer service I have experienced has been extremely poor and has turned what should have been an exciting purchase into a frustrating and disappointing ordeal.

I ordered a garden furniture set costing £1,299 and paid a deposit, only to wait 12 days for the item to come into stock. The furniture was then delivered approximately two weeks after placing my order. Unfortunately, when I opened the packaging, I discovered that both the table top and the fire pit surround had arrived completely smashed, with the glass shattered into countless pieces.

I immediately took photographs of the damage and sent them to customer services, requesting replacement parts. After waiting more than 24 hours for a response, I was asked to provide photographs of the damage that I had already supplied. I resent the images and also provided the damaged part numbers from the instruction manual to make the issue as clear as possible.

Since then, communication has been extremely slow, with responses often taking up to 48 hours and repeatedly requesting the same information that had already been provided. Three weeks later, I am still unable to use the furniture I paid for, and I have received no meaningful update regarding when my replacement parts will arrive.

The most disappointing aspect of this experience is the lack of urgency and communication. Once they had received full payment, I felt completely unsupported when a genuine issue arose. If your order arrives damaged, be prepared for lengthy delays, poor communication, and a frustrating customer service experience.

I am extremely disappointed with Casa Maria and regret choosing to purchase from them.

I had a issue with a pergola side screen not retracting correctly. I sent a support email and within 15 minutes I had received a call from their technical support who talked me through how to resolve it. Problem solved. Truly amazing service!

Great service from start to finish absolutely love our aluminium corner sofa set, arrived earlier than expected, it was well packaged and easy to assemble. Would highly recommend.

Initial issue with contacting customer services but good response once negative review left - shame it took that action to get somebody to talk to me

Great quality garden furniture. Lovely addition to my garden.

Easy to find the right item, ordering was straightforward.
You can choose your delivery date.
Easy to put together
Excellent

Absolutely in love with my new dining table it is stunning so happy with my purchase ❤️

Furniture was exactly as advertised, very high quality and spare screws/bolts supplied too. Delivered ahead of forecast date, superb all around! Highly recommend.

Totally brilliant product delivered and installed speedily. Fully communicated throughout
These a proper company and I would recommend to anyone

Amazing service, had some minor issues with 2 screens that came out faulty and it was resolved quickly and efficiently.
Would definitely recommend and will be using again for my outdoor furniture!

Came quickly, looks nice and easy to build

I recently purchased an aluminium pergola from Casa Maria and I am extremely pleased with both the product and the service. The pergola is very solid, well-made, and looks fantastic in the garden. The quality exceeded my expectations.
I would especially like to thank Stephen for his outstanding customer service. I had an issue with the LED lights, and Stephen was incredibly helpful. He responded quickly, identified the problem, and resolved it in record time. His professionalism and willingness to help made the whole experience stress-free.
I highly recommend Casa Maria for their excellent products and exceptional customer support. Thank you, Stephen, for your fantastic service!

What it said on the box is exactly what you get delivered when you said it would be all in all a great product and service thank you

Beautiful quality and good value. Given 4 stars because one chair was very difficult to fit and it nearly broke but my other half is handy and managed to save it somehow. Delivery quick. Happy with purchase.

Great quality. Very happy with this purchase.

It's just amazing to sit in made great difference to my lovely garden a my poorly husband loves sitting in it as its cool when sunshine is little to hot only thing when it rains it come in gazebo through mesh sides and wets everything but I cope with it just amazing people can't believe how posh it is a so beautiful ❤️

We bought the 3 piece grey aluminium garden sofa set. It arrived promptly, and was very easy to assemble. It looks great in our new Pergolux pergola and the quality of the cushions is great too as makes it very comfortable too! Highly recommend as great prices as well 👍

Easy ordering, fast delivery, friendly delivery drivers, easy to assembly, stylish and comfortable furniture