Caseking Reviews 2,836

I've been a customer at Caseking for quite a few years now and after many orders, it's finally time for me to write a review.. :)

I'll mention right away, that I wholeheartedly recommend Caseking as a store.
Their website looks clean, is easy to navigate through and ordering is a very smooth process -- The stock is incredible and well-maintained, often times I am able to find components, hardware and tools that I would not be able find anywhere else.

The pricing of the items is also very fair, regularly cheaper than the competitor or similarly priced -- But with Caseking you can be sure that you will be treated as a valued customer at all times.

As an example of great customer care I'd like to mention their customer support.
I have had to contact their customer support on multiple occasions for various reasons, it's not an over-exaggeration to say that their support is incredibly good and that it's high quality has never failed to amaze me.
The answers have always been very quick and helpful - To mention an example, my most recent contact with Mr. Schramm* was yet another incredibly pleasant experience, my question got answered within minutes and in a very friendly and professional manner!
This is exactly what customer support should be like and I feel like there are a lot of companies that can learn from the way people like Mr. Schramm* treat their customers.. The same undoubtedly also counts for his colleagues, that I have had the pleasure of communicating with in the past.

Last but certainly not least, the shipping process.. Something which I would describe as ''thought through'', ''accurate'' and ''very reliable''.
With computer components usually being very delicate objects, a lot can go wrong during shipping - However, after having ordered from Caseking many times over the past years I can say that I fully trust their very capable employees.
The packaging has always been done very well, you can see that a lot of thought gets put into it to ensure that your newly bought components will arrive safely, exactly as you would like to see it!

To conclude: I can really appreciate Caseking as a store and it's always-friendly and very competent employees.
Caseking is the store of my choice and will continue to be in the future, I think it is safe to say that Caseking is like heaven for any computer enthusiast. :)

(*) Permission to mention Mr. Schramm in this review was granted.

Purchased my Gigabyte monitor from them to be delivered to Bulgaria. It arrived in 3 days or so and I have only positive things to say about the whole process and the communications with them.

A few months after getting the monitor I thought that it was a defect unit as it wouldnt connect to either my work laptop or pc, using different ports and hdmi cables in the end this turned out to be a Windows problem.
In any case I notified them the same day and got all the info that I needed for the RMA process and they arranged for DHL shipping and everything.
In the end I fixed the issue by replacing the gpu drivers and told them about my experience. The the customer service employee with whom I have communicated the issue contacted me back with a list of things to do and check after gpu driver replacement to make sure that everything was done properly.Cedric Schramm (the cs person) and
CaseKing made a lasting impression for me by being incredibly responsive willing to walk the extra mile when they could just cancel the RMA and not even reply back.

Something went wrong internally in their systems with a return product which i was initially upset about and the help i received from their support. but their content manager mike wolan solved it beautifully after i posted a negative review, and he is the only reason my review turned to 5 stars, so they should be lucky to have him.

Incredible customer service and products. Very high level of understanding and professional. Cannot recommend enough.

Oh yeah... Plus delivery is very fast and the products are usually cheaper than everywhere else.

I bought 2 lian li extension cables for my motherboard and my gpu. After installing both cables my screen started blacking out for acouple of second every 10-15 minutes. I deinstalled and plug the original cables back and the problem was gone. So I sent the cables back to caseking because they sent me defect products and put my custom build pc at risk and asked for a refund because I did not want to reinstall the cables to be precautious. The system might fail due to this cable. What they did was just repairing and sending it back. When I called them and said that I cant put my system at risk because custom build are pretty fragile, they told me to sell them online??

I would not recommend buying from this website they r pretty unprofessional.

Update: Precautious means in this case saving my pc from a system or component failure. Deinstalling the extension cables remedied the problem and I did not confront this problem before installing the extension cables makes them the root cause of the problem. I currently do not have black screens anymore.

Custom pc builds are quite fragile, so an optional component turns out be defective, it must be pretty obvious to not to use it again isnt it?

Thank you for explanining the law to me but suggesting selling the items online is ridiculous customer service behaviour and no customer would take it well?? In addition to that blaming the customer for their unsatisfactory shopping experience is an act of unprofessionalism. Yes it was my first purchase and will be the last thanks to your poor customer service.. Use the bad reviews to satisfy your customers and improve your service, not to attack your customer. As we can see also from the other bad review, you prefer to attack them.

Update 2: You can just keep denying the fault of component you sold, but its the reality. If an optional component such as rgb extension cable causes problems, you wont consider installing it again. For your information the extension cables are just for visuals and do not replace actual power cables! You would understand me if you ever build a pc yourself. And yes every custom build pc is unique for their owner.

Fast shipping. Good and robust packaging.
I have bought a case+MoBo+CPU+RAM+Liquid Cooler and some other smaller accessories.
Everything was inside a big box with some candies.
Smooth transaction via AmazonPay.
Good selection of PC components and at reasonable prices.
No problem with GLS

Bought a PC from them on 21/07 and it arrived in Greece in great condition. Highly suggested for those who live in the EU

It’s an absolute shame that the shop like Caseking act like this.
So speaking shortly, I’ve ordered some pc parts from this shop, and as a delivery address I’ve chosen DHL Postfiliale. My parcel should have been delivered on Wednesday, but it didn’t. So I wrote to Customer Support on Thursday about my concern that DHL can not find this address and got answer that I need to be A LITTLE PATIENT. All rights, new estimated date was Friday. On Friday I’ve checked the status and it was not “out for delivery” which means that they haven’t took my package for delivery. I wrote maybe 5-6 times to Caseking support and got answer that everything looking normal for them and parcel will arrive on time. Of course it didn’t arrive on time like it was PROMISED my support agent. All right, then I wrote to them that I will order the same items again and I’ve refused to claim a parcel, and it went back to Caseking. Of course the customer agent told me several times that as soon as they receive items back they will refund. The package was received by Caseking on Monday, and on Tuesday I wrote them “Why my refund is not being processed?” And got an answer “Please have a little bit of patience here. We need to check the return and then forward the credit note to our accounting. You will get the refund back to your credit card shortly.”
What the hell? Firstly, they asked for patience maybe 10 times, I was more than patient. Enough patient. Secondly, they said that I will get my money back AS SOON AS the receive items. It’s now Wednesday and no refund process was started. Thirdly WHAT IN THE WORLD YOU NEED TO CHECK? I haven’t even received anything, I haven’t even seen this goddamn box with my goods. Are you OK Caseking? By the way through all this process I was ignored multiple times by Caseking, they haven’t answered me back, and when they answer they ignore 9 out of 10 of my questions. They are not capable to solve any problem. It’s an absolute shame. After refund I will never use Caseking for any shopping, because when you face problems they ignore you or keep saying that you need to be patient. Caseking “nie wieder”.

//Update regarding the answer from Caseking.
When I asked your colleges to check if there anything OK with the address the answered me that they consulted with DHL and everything is ok. So it was a lie? Secondly why you promise to refund money immidiately after you receive package back if you need to process it? I waited for 1 week before you prcoessed a refund. Stop justifying this unaccaptable actions. By the way you again ignored half of my complains because you can not answer to them.

///upd 2.0
And you are again ignoring half of my feedback. Yes you cannot control DHL, but your customer support did tell me that they are contacted DHL and consulted with them. And now you tell me it is impossible. Yes, of course problem with address is from my side, but that does not justify your colleges actions. They ignore, they say that everything is ok and they consulted DHL. You said that it’s normally take 3-5 days, but when I asked your customer support they didn’t provide this information, in fact they didn’t provide any info. Just classical “be patient”. Is it a problem to say this from beginning? Do I need to write 10 times before I get answer? No, absolutely not. I accept that address was incorrect, but you need to accept that your customer support agents failed to do their jobs.

/// Update 3
And you are defending. Again. I didn’t twist any of your or your colleges words. It is you who are twisting my words. Firstly you didn’t answer about your support agents ignoring and not providing any info.
Second, I’m literally quoting what answer did I received “Hello,

we ask for a little patience here. The tracking still looks normal for us.

After consulting with DHL, everything is also in order.”
We can continue this discussion forever, but I will not take my words back anyway.

Online order was split into 3 no. packages. Two of them arrived relatively quickly, but last one took 14 days. As tracking was provided it was obviously DHL problem. Customer service responded quickly to our query. Everything was very well wrapped. Many Thanks.

I bought a computer case, but they sent the wrong color. I was thinking of making the whole computer white, but I didn't contact because of all the hassle that it will be to manage this in another country. But to be the first purchase very disappointed

I have ordered and payed it in februrary.
The system arrived last week (mid may). I had to change some stuff within the machine (some stuff was loose) and I had to reseat the m2.
After I installed everything (win11, VMWare Workstation Pro, compiler, etc. etc.) I started working while monitoring the system. After roughly 5-7 minutes the thing I was afraid of happened. the cpu heavily thermal throddled.
Just for fun I set the fans to max and continued to work but it did not help (Attached screenshots). No overclocking done. I haven't changed anything in the bios.

Absolutely wonderful. So I bought a pc that cost me half of a decent car. If this would have been a medion pc or anthing like that I would not have been so pissed because it probably was cheap as hell.
But at this price it's just not acceptable and I consider hot garbage. But at least hot garbage with led which I disabled the second I turned on because it sits under my desk and I don't need a christmas tree under my desk.

So I guess I will try the only option that is left and try selling it a lot cheaper on ebay (it has waranty after all) and build the system that won't thermal throddle with factory settings myself.

Expensive lession learend.

At this point I am sure that I am not the intended customer. I assume their core target is gamers only. And current games will never be able to utilize a 13th gen intel cpu and thatfor it won't thermal throddle.
Then again why would you buy a 8k+ system for gaming. It won't perform extremly better than an air cooled 4000-5000 euro system. I have a feeling the key selling point here is the optic and not the actual perfomance.
That would make me a not fitting customer. Since I don't care about optic. I want a silent system with the best possible cooling solution in order to get the best performance out of the components.

Well that was a long review. If you have reached to this point you got my respect. Congrats.
If you are looking for a christmas tree that does perform very good at gaming check out ebay in a couple of days. I will reduce the price roughly by 1.3k and warranty is still there.
Man I feel so violated and screwed over.

Apparently I can neither add picture here nor can I add links into the review. Also my initially written review is too long so I just added 1/3 of it. What a good site for reviews.
After 5-7 minutes even with 100% fan speed 3 cores reach 100°. Maybe I will make a youtube video since visual is better than what this review site can provide.

Best PC company in Europe! Really fast shipping times (1 week from Germany to Ireland). Already ordered twice off them and both packages came in brilliant condition. PC case came with no dents or defects. Would recommend over computer universe due to fast shipping time. Also included a nice small pack of Haribos. Only time the company disappointed me is when they labelled DC fans as PWM but only a small mistake and fixed it ASAP.

Fast shipping, good prices always !

My experience with Caseking was one of the best with online shopping. The customer support responded within ~15 minutes of me asking a question or asking for a status update. Very friendly and effective when it comes to helping a customer. My pc has been working flawlessly and the website is very intuitive and easy to use. Best shop for pc building, very deserved 5 stars!

I have to say I’m really impressed with the service they provided. I finally made up my mind to get the new RTX 4080. I have to say though, prices are a bit on a high side compared to some of the other German retailers but who cares when they managed to ship the card out straight away and it arrived on my doorstep the next morning :) will definitely use caseking in the future for sure!

If you are living in Europe this is the best place to buy pc parts. I have bought cpus, RAM, coolers and even a monitor off of them and had great service.

Guys are perfect. Will buy again from Caseking
And thanks for changing my order

Ordered GPU on Saturday with cheapest option of delivery, should of upgrade for express but that's my own fault.
Order was dispatched very fast and first couple status updated where quick until it arrived to In transit status and it was stuck for 3 days there and that was stressing me out, but then it arrived to Ireland late evening and next day delivery (Thursday). Overall easy and goo experience with CaseKing and when I contacted them about delivery status reply was received within 1 hour.

if you are looking for a serious business partner in gaming, Caseking is not the place to look.

Really lousy service from the seller, and it didn't get any better from a content manager who of course covers the seller's way of treating new customers.

Very frivolous way to act on their mistake.

Short-term business cooperation.

Ordered a full custom built PC from the team at Caseking to be shipped to Ireland.

I had a bunch of questions during the order and build process and all were answered well and the team was really helpful and nice.

Some parts were not in stock at the time of my order but I was kept up to date and didn't have to wait long before the fully built PC was received.

It arrived in perfect condition, ready to use straight away with great cable management as well. It was very VERY well packaged as well, which I was happy about.

I could not recommend Caseking enough to anyone and will definitely order from them in the future.