Caseking Reviews 2,836

Reply from Caseking

Updated Oct 18, 2022

Dear "Gamer",

Update:

We have received an update from AMD. Please go to https://www.amdrewards.com/support, create a support ticket (do not select any of the FAQ answers but just click "next"). Briefly explain your case once again in the form and indicate all your personal information along with all the required data about your purchase.

AMD has briefed their staff in order to enable the redemption of the voucher code in your case despite the promotion having ended already. Please contact us again if there are any problems.

Original Response:

We already apologised for our mistake and I can only repeat that we are deeply sorry for this. Yet it is simply impossible for us to reactivate these expired voucher codes, since they are provided by the product manufacturer AMD.

We have contacted AMD to find out if they can somehow make an exception, but if that's not possible, we did not fulfil our purchasing contract and the sole legal consequence of that is a right of withdrawal on your part. We already offered to take back the card and reimburse the purchase price in full.

We also already offered to waive the shipping costs as a little gesture of goodwill, however we are unable to compensate you for those game codes in a monetary way and will never be able to do so. There is also no legal basis for that request.

You may also contact me directly via "mike@caseking.de" or in our official support forums:

http://www.hardwareluxx.de/community/f243/
http://extreme.pcgameshardware.de/caseking/172
http://www.computerbase.de/forum/forumdisplay.php?f=169

Kind Regards,
Mike
Caseking Community Service

Reply from Caseking

Sep 15, 2022

Dear "ThUNdR GO",

First of all, we're sorry that we didn't properly address your enquiry. We should have told you right away that we are probably going to reject the claim due to suspected misuse in order to save you time. However, in the theoretical event of a material defect, we as a vendor are first entitled to inspect the defective purchased item (Federal Court of Justice ruling of 19.12.2012 - Ref. VIII ZR 96/12 as well as Federal Court of Justice ruling of 1.7.2015 - Ref. VIII ZR 226/14) in order to verify the validity of a claim itself in accordance with the material defects liability and to carry out our right of supplementary performance in the most economical way possible.

We also should have explained that we are rarely capable of sending out spare parts for graphics card cooling systems since the respective manufacturers do not even offer such parts for purchase and we're also simply not a graphics card repair shop with hundreds of different GPU coolers for every model just lying around. ASUS as a company unfortunately also just doesn't offer any GPU repairs any longer which is why, in general, the only way for handling GPU claims is through replacements and refunds. (We do not have anything to do with ASUS, the manufacturer of your GPU.)

On the difference between Seller's Warranty (Gewährleistung) & Manufacturer's Warranty (Garantie):

I will gladly again explain the legal situation according to German law. The legally mandated liability for material defects ("seller's warranty" or in German "Sachmängelhaftung") prescribed by German law in §§ 434 ff. of the German Civil Code in accordance with EU directives (which always require an implementation into each country's national law which usually results in slight variations) generally refers only to defects whose seed or cause already existed at the moment of purchase, but never to defects which can be traced back to improper handling, use contrary to the intended purpose or damage caused negligently or wilfully, unnatural wear and tear as well as natural attrition occurring later.

After the expiry of the first six months after purchase (pertaining to your order date, it's one year only for purchases made since 2022), the seller's burden of proof for the absence of defects upon passing of risk existing up to this point in time ends in accordance with § 477 BGB (German Civil Code). Thereafter, the buyer of the goods must provide legal proof that the seed or cause of the malfunction or defect of the product already existed at the moment of purchase (passage of risk), which then entitles to a settlement within the scope of the liability for material defects. If evidence provided is not plausible, a complaint is unfortunately generally excluded.

We usually do NOT request such evidence from normal customers, but your purchasing behaviour is highly unusual. Due to the aforementioned and so far unexplained, implausibly high amount of gaming graphics cards you purchased from us (like many other cryptominers did), we were thus very keen on inspecting the allegedly faulty cooling system for documentation purposes, also to protect us from further unjustified RMA claims in the future. We are of course very accustomed by now with unjustified RMA claims of that sort which should somewhat explain our harsh initial reaction given the atypical condition of the cooling system in relation to the relatively young age of the product.

Gaming graphics cards used for cryptomining:

Graphics cards which were used for mining cryptocurrencies might, at best, get accepted by us as a complaint case with manufacturer handling (manufacturer's warranty) out of goodwill. From the outset, the cooling system of consumer graphics cards is not designed to withstand permanent load, which results in damage due to negligence and misuse thus voiding any rights pursuant to the legally mandated liability for material defects. As a gaming graphics card explicitly advertised as such, the product's cooling system is designed solely for this intended use of gaming with sporadic load, whereas in the case of the apparent misuse, continuous high load must be assumed, which in this case can be discerned directly from the condition of the cooling system.

The very high temperature development resulting from mining applications causes unnaturally accelerated wear of the overloaded components (dead fans as well as silicon degradation etc.), which does not occur with this consistency when used in normal application scenarios. The applicable terms of use of all graphics card manufacturers expressly prohibit any use of their products outside the specifications for good reason. That is why we generally do not even mention "mining" in the product descriptions at all, but the word "gaming" quite often.

In addition, the chip manufacturer NVIDIA is also trying (sometimes in vain) to stop the misuse of the GeForce RTX 3000 series, which is only designed for gaming, with a mining lock built into the graphics driver and new chip versions with a hash rate limiter implemented on the hardware itself (but you notably never purchased any LHR card). All these countermeasures by the GPU manufacturer underline the danger of misappropriation through cryptomining or high-load scenarios.

If you want to reach me directly, you may do so via email to "mike@caseking.de".

Kind Regards
Mike
Caseking Community Service

Reply from Caseking

Updated Jun 20, 2022

Dear random dude from valorant,

(You have indicated a publicly visible e-mail address which you should remove immediately for your own good and it might also violate the Trustpilot rules. I cannot proactively send you an e-mail which is why I'm responding here.)

On topic:

You can set our shop page to English and just put any system into the shopping cart where you can select Slovenia as the destination country. However, the product descriptions are mostly only available in German. The shipping speed itself varies depending on the parcel company selected/available which in turn also depends on the size and weight of an order. DHL, for example, do not even state a general transit duration to Slovenia at all so I would guesstimate 1-3 weeks. Some systems even require being dispatched via freight forwarding which will take much longer than driving the mere distance in a car because of the logistics involved.

If you prefer a build-to-order (BTO) system you can always send us an e-mail to "systems@caseking.de" and name your budget and desired components. Please give us 2-3 business days to respond with an offer. We offer pre-built "Express" systems and configurable systems which are not pre-built. Let me give you a rundown of our build times and delivery times:

1. Express Systems:

- Pre-built and ready to ship
- Picking and packaging starts once the payment has been fully booked
- Dispatch within 1-4 business days (Mo - Fr) if shown as "All parts in stock"
- If an operating system is added, installation & setup will delay shipping by 1-4 business days

2. Configurable Systems & Configurators:

- Need to be assembled by hand after being ordered
- Build process starts once all components are in stock *and* the payment has been booked
- Build process, setup and testing takes at least(!) 10 business days for air and AiO watercooled systems (no estimates for custom-watercooled systems can be given, it depends on too many factors)
- Packaging will also take 1-4 business days depending on the size of the system.
- Shipping times depend on the transport company

BUT:
There is an express build option for some systems which decrease build time to 4-5 business days and there is express shipping (which will be very expensive to Slovenia unfortunately) which also speeds up delivery by an unknown amount of time.

So all in all our systems will not arrive fast, but they'll be powerful hand-built gaming systems. If you've got any specific questions you can also reach me directly via "mike@caseking.de". I can also update you on the progress of a systems order if you've placed one.

Update: If you consider picking up a system yourself in Germany, you can of course do so as soon as a system is ready. However, we currently disabled the pickup option for our Berlin store in our online shop system for reasons that had to do with the Covid pandemic, which is why we would have to arrange this for you in advance. Contact me if you consider this as an option.

Kind Regards
Mike
Caseking Community-Service

Reply from Caseking

Updated Jun 20, 2022

Dear Samuel Vigouroux,

We offer DHL, GLS and UPS. All of them can be selected for international shipping, but the options depend on the amount, size and weight of the goods ordered.

That being said, we are sorry if the delivery didn't go as well as you would've liked. The service quality of all shipping companies can vary greatly from region to region or simply from delivery to delivery and there is nothing we can do about that in general, but we are aware.

Kind Regards
Mike
Caseking Community-Service