CasesReviews 

394
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional communication and helpfulness, noting quick responses and effective solutions to issues. Many people found the website easy to navigate and appreciated the variety of game modes and items available, making for an enjoyable experience. However, some reviewers were not happy with the product, mentioning issues with promised rewards, server performance, and the perceived lack of bonuses. A few other people also felt that the site had declined over time, with concerns about game mechanics and difficulties with the withdrawal process.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as the... See more

Customer service

Customers had positive experiences with customer service, often describing it as fast, friendly, and helpful.... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it fun and easy to use, even... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know


Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.


Contact info

3.9

Great

TrustScore 4 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(394)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best case website !

I had problem with KYC my account and the support took action IMMEDIATELY to fix the issue. They are super fast and super kind as well. They are legit and have a TOOOON of way to deposit into it. I recommand to everyone :)

January 11, 2025
Unprompted review
Cases logo

Reply from Cases

Hello Samuel,

Thank you so much for your outstanding feedback! We’re delighted to hear that our support team could swiftly resolve your KYC issue and that you found our service both fast and kind. It's fantastic to know that our diverse range of deposit options contributes to a seamless gaming experience for you.

Your recommendation means a lot to us, and we’re committed to continuing to offer reliable and responsive support. If you need anything else or have further questions, please don’t hesitate to reach out.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Experience Perfect play game

Experience Perfect play game

January 12, 2025
Unprompted review
Cases logo

Reply from Cases

Hello Shkelzen,

Thank you for sharing your experience! We're thrilled to hear you had a perfect gaming session and that everything went smoothly. Your satisfaction is our top priority, and we look forward to supporting you in future gaming adventures.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Cases support is always so friendly and…

Cases support is always so friendly and helpful if your not using this site your not living life correctly ❤️ shoutout to all the mods, helpers, and support yall are the real mvp 🔥🫶🏻

January 11, 2025
Unprompted review
Cases logo

Reply from Cases

Hello Jaysen,

Thank you so much for your kind words! We’re thrilled to hear that our support team has consistently provided friendly and helpful service. Your shoutout and enthusiasm truly make our day. It’s fantastic to know our moderators, helpers, and support staff are making a positive impact on your gaming experience.

We greatly appreciate your support and look forward to assisting you again whenever needed.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

W support team

I had to ask for help regarding a giveaway win last month and they were very approachable and understood what I was trying to say easily. They helped me by a lot. I'm so glad I asked them for help, the support team was very kind to me.

January 10, 2025
Unprompted review
Cases logo

Reply from Cases

Hello Hotdog,

Thank you so much for sharing your positive experience! We're glad to hear that our support team was approachable, kind, and able to understand your concerns clearly. It’s wonderful to know they made a significant difference for you when seeking help with your giveaway win.

We truly appreciate your feedback and look forward to being of assistance whenever you need us again.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Best site for opening mystery cases

Very stable and reliable site for opening cases not related to CS.
Nice layout and easy to use. Ive had alot of fun opening cases, have not made a withdraw yet but when i need to, all products are instantly withdrawable.

5 stars out of 5!

January 7, 2025
Unprompted review
Cases logo

Reply from Cases

Hello Kai,

Thank you for the fantastic 5-star review! We're thrilled to hear that you find our platform stable, reliable, and easy to use. It's great to know you're having fun opening cases, and we're committed to ensuring that when the time comes, your withdrawal needs are met instantly.

Your feedback motivates us to continue delivering a seamless and enjoyable gaming experience. If you need any further assistance, we're always here to help.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Exactly what it says.

January 8, 2025
Unprompted review
Cases logo

Reply from Cases

Hello Rugged,

Thank you for your straightforward feedback! We’re glad to know our service met your expectations exactly as described. Your satisfaction is important to us, and we look forward to providing the same quality experience in the future.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Don't even deposit a single cent

DON'T DEPOSIT!!! NEVER!!!
If you use their system then they can ban you whenever they want. So here is my story:
I used the site like for 2 months. There is a free play option on the site, where you can join into a rain every 30 minutes and you get few cents depends of your level. So... I got banned because I used this system and claimed like 0.07-0.12$ because it's only for try the cases... Just saying if you really wanna try out the cases then you can open in demo mode... I also deposited almost every week (not that much thanks god...) I did withdraw only once! and it was from deposit anyway... When I got the ban my profit was in negative status. 3 wins of 50 battles... (have proof of this) this is what you can expect from this site also from clash.gg (same owner).

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

best caseopening site in the market!

a fun caseopening site with easy and fast withdrawals! and a freegame every 30min to gain som free cash to play with! 5/5 cases i recommend!

December 31, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Victor,

Thank you for the glowing review! We're thrilled to hear you consider us the best case opening site in the market. It's wonderful to know you enjoy the fun experience, easy and fast withdrawals, and our free game feature. Your recommendation means a lot to us.

If you ever need assistance or have more feedback, we're here to help.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

a Scam site owned by thieves

You know what those Scammers did? so after confirming my KYC I have been playing on this site for awhile, I deposited and played fairly then Yesterday I was greeted with this message: You Are Banned
You have been permanently banned from Cases.88.
Reason: Region blocked FT.
So without a warning they banned my account because they no longer support my country, the thing is I had money on that account and I had to logout to contact their support and they responded with ( Due to a decision from management, your region is currently blocked on our platform. We're sorry,but we're unable to assist you with this ) and they ended it with have a nice day while ignoring my messages and refusing to provide any further support!!!
this site is run by a bunch of Scammers operating in Cyprus so they could get away with their actions, if you appreciate your hard earned money and your mental health Please do not deposit on this Site because you could be next, Justice will get them one day it's only a matter of time

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Top Tier Support

They have top tier support and very fast crypto withdraws.

December 28, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Liv,

Thank you for the fantastic feedback! We're thrilled to hear you appreciate our top-tier support and very fast crypto withdrawals. Your satisfaction is our priority, and we look forward to assisting you again in the future.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Didn’t know about this

Didn’t know about this

December 28, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Gbcbaby,

Thank you for sharing your thoughts! We're glad you discovered us and hope you enjoy exploring our platform. If you have any questions or need assistance, we're here to help make your experience even better.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

bad bonuses

bad bonuses, bad support, dont expect to win here. whatever u do yo uare goign to lose. its made so you lose. raffles on site are rigged by their bots to always win. You could have seen that when site was lagging nobody had access to it, site was down and there were winners in raffle. and those accounts are site bots.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

DOGS BOLLOX!

Listen yeah... ive tried loadsa these case openin sites an casinos online... like betfred an netbet are bare rubbish compared to these lot... cases.gg is like miles better... proper...

the rewards are mental... like... they chuck bonuses at ya non-stop... giveaways an that all the time... you feel like they actually give a toss about ya playin... which is rare as rocking horse shite these days... they are like well good at givin rewards to their users. no matter what.

but its not just the rewards... the community on ere is jokes... like everyones sound... supportive an that... buzzin when you get a good pull... its a proper laugh with all the other peeps on there...

an the staff are... like... weirdly professional... i had a bit of a mare with a wivdrawl once an they sorted it straight away... proper quick like... theyre not like them robots on customer service... they actually like... care... or summink... doin their job weirdly good like...

cases.gg is the dogs bollocks. like... top rewards... mint community... an staff that aint total spanners... if you want a decent case opening gaff... this is it... 5 stars. easy... way better than them other mugs like betfred or netbet by a country mile... like ol...

December 26, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Mark,

Thank you for sharing such passionate feedback! We're thrilled to hear that our platform, rewards, and community exceeded your expectations. It's wonderful to know you feel our team genuinely cares and acts promptly to resolve any issues. Your support and enthusiasm truly energize us to keep delivering a top-notch gaming experience.

We appreciate your recommendation and look forward to providing even more exciting moments and assistance in the future.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Good website

Good website

December 26, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Thomas,

Thank you for your positive review! We're delighted to hear that you find our website good. Your satisfaction means a lot to us, and we're always here if you need any assistance.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Predatory Practices, Misleading Systems, and Terrible Support

My experience with this platform has been nothing short of a nightmare. I joined in the hopes of enjoying fair and transparent gameplay, but what I encountered was an unreliable system coupled with dismissive, unhelpful customer support.

Major Issues:

Misleading Results: The displayed results for battles do not always match the final record in the history. Despite providing clear evidence of discrepancies, support repeatedly dismissed my concerns and directed me to their fairness page, which didn’t address the actual issue.
Blame Shifting: Instead of taking responsibility, they blamed my connection and device for errors in their system.
Poor Withdrawal System: Many users have reported issues withdrawing funds. Some even faced unauthorized transactions on their accounts after using the platform.
Predatory Bonuses and Rewards: The bonuses are designed to trap users into wagering more instead of offering real value. You’re required to bet bonuses before withdrawing them, which defeats the purpose of a reward.
Lack of Accountability: Customer support appears robotic, often copy-pasting responses and refusing to resolve issues effectively.
Banning Users Without Cause: Numerous users have reported being banned for arbitrary reasons, such as claiming bonuses too often or reporting issues.
Conclusion:
This platform preys on users’ trust with its promises of fairness and rewards, only to frustrate them with opaque systems and poor customer service. The high house edge and questionable practices (e.g., banning users for using free bonuses or disputing charges) make it clear this site is not about entertainment—it’s about exploiting users.

Advice: Avoid this platform at all costs. There are far better, more transparent, and ethical alternatives out there. Save your time, money, and sanity by steering clear of this scammy operation.

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fast support

December 21, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Andrei,

Thank you for your feedback! We're glad to know our support team was fast in assisting you. Your satisfaction is our priority, and we're here whenever you need help.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

I have player 4 months depositing…

I have played for 4 months total, depositing roughly 2.5k each month and have I had a substantial win or even a profitable run? Absolutely not, not only this but I was funded 150 dollars less and displayed on a yt creator leaderboard and had a fresh battle erased with no refund due to the site outage yesterday. Support acted like I made it up despite flagging the issue when it happened on discord. All in all this site is criminal and I have not spoken to anyone that is in profit apart from big affiliates who no doubt have their RTP increased to pull in more poor souls.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Good website pay fast nice rewards

Good website pay fast nice rewards

December 20, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Vincent,

Thank you for your positive feedback! We're delighted to hear that you find our website good, with fast payouts and nice rewards. Your satisfaction is our priority, and we’re here to ensure a smooth and rewarding experience for you.

If you ever need assistance or have more feedback, please don’t hesitate to reach out.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

10/10 customer service

10/10 customer service! Ordering/withdrawing items is fairly quick as well. shoutout to Missy and the team!!!

December 18, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Loc Le,

Thank you for your outstanding 10/10 review of our customer service! We’re thrilled to hear that ordering and withdrawing items has been a quick and smooth experience for you.

We'll be sure to pass along your shoutout to Missy and the entire team – they’ll be delighted to know their efforts made a difference.

If you need anything else or have further questions, we're here to help.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

You really do get paid. It’s not a scam

It’s a really fun site but you have to be careful or you’ll blow through your money in no time if you’re not carefully monitoring your money. Super fun and enjoyable site though I can’t stress that enough. My only problem is I’m just a broke ass so I can’t play and win as much money as a lot of other people.

December 13, 2024
Unprompted review
Cases logo

Reply from Cases

Hello Austin,

Thank you for sharing your experience! We're thrilled to hear you enjoy the site and appreciate your honesty about the importance of responsible play. It’s great to know you find the platform fun and enjoyable, and we’re glad you see the value in what we offer.

If you ever have questions or need assistance, feel free to reach out. We’re here to ensure you have the best possible experience while keeping it fun and responsible.

Kind regards,
Cases Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look