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CasesReviews 

394
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional communication and helpfulness, noting quick responses and effective solutions to issues. Many people found the website easy to navigate and appreciated the variety of game modes and items available, making for an enjoyable experience. However, some reviewers were not happy with the product, mentioning issues with promised rewards, server performance, and the perceived lack of bonuses. A few other people also felt that the site had declined over time, with concerns about game mechanics and difficulties with the withdrawal process.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as the... See more

Customer service

Customers had positive experiences with customer service, often describing it as fast, friendly, and helpful.... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it fun and easy to use, even... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know

Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.

Contact info

3.9

Great

TrustScore 4 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(394)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Account Issues/Support

Ran into some account issues and the support resolved them quickly for me. Professional and fast. The site itself is nice as well and works smooth. Never had any problems with withdraws or the games.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

good and fast help

January 12, 2025
Unprompted review
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Reply from Cases

Hello Mohamed,

Thank you for your positive feedback. We're delighted our assistance was helpful and prompt.

Kind regards,
Cases Customer Service Team

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