Cash Converters (UK) Ltd. Reviews 

Honestly, not been in a cash converters for years, decided to checkout the one in Norwich last month and hoenstly, there is some really good bargains to be had if you know what to look for.
The warranty is really generous and the quality variety is great, you can get things near mint/new for a fraction of the new price and as the quality drops so does the price which I think is more than fair.
Also used the online site to buy some things from other sites over the UK and they have all been great deals and great quality.
Can't say much on the selling side of things but as a buyer, I am really happy and impressed, it seems most of the 2nd hand shops these days charge such high prices you might as well buy new, but the prices here really do encourage buying used and as mentioned, warranty and being able to test/see the equipment before a purchase in store makes the decision much easier.

Lee the store manager at kilburn cashies was a very good friendly environment an person
No problems ☺️
If am selling anything again come here

I have been using Cash Converters since around 2005 for their buy-back service. Over time I have seen staff come and go, and I almost feel part of CC. I have always used the same Cash Converters in Bethnal Green.

I ordered four items from three separate stores.

The vacuum cleaner nozzle was chipped at the accessories receiving end, cracked at the same point, and missing an integral part. In fairness, this was refunded immediately on seeing the photos I sent. The store were also really polite, listened well, communicated clearly, and were very friendly. If you’re going to shop at any Cash Converters, I highly recommend the Ashton Under Lyme store.

Another purchase was a phone screen that was scratched with micro scratches, scuff marks, deep scratches, and covered front to back in stickers. That’s stickers...on the screen. I was offered a refund on return.

Considering that the phone was sent out in a condition other than as shown in the advertisement photographs, and photos are a part of every description, the law states under The Consumer Contract Act of 2013 (enforced 2014 - which replaced The Distance Selling Regulations first enacted in 2000) that items should be returnable free of charge. Falkirk Cash Converters argued that the stickers are put on, and perhaps scratches ensued therein, because it goes on the shop floor. I was told that I would be reimbursed for the postage. Saying “that’s just how we do it” does not mean it’s lawful. I can’t return it due to severe disability and because I’m bedridden most days.

The third item was a tablet and, despite it being unlocked to any network, I am yet to find what network it is locked to. It also point blank refuses to connect to my Wi-Fi on which everything else connects. Projector, other internet devices, those that save data automatically to the cloud for security reasons etc, all connected first time without issue. Not the tablet though.

The lesson is learned, and the lesson is this. After being a customer since at least uni in 2012, I’ll just be shopping elsewhere in future.

Poor online shopping experience with Cash Converters. My order was delayed for weeks with no clear update or proper communication. Customer service was unhelpful and slow to respond. Very disappointing service. I would not recommend buying online from this company.

Absolutely avoid this out of date creepy buisness they bought stolen items belonging to me lied about having them made it very difficult to deal with and tried to sell them before the police went in and took it back stop buying of known theifs!!

I recently bought a few items online from Cash Converters Kilburn and had a great experience from start to finish. I spoke with a gentleman named Lee who provided excellent customer service. He was very helpful, answered my questions, and made the whole online buying process smooth and stress-free.

Because of his help, I felt confident that I was buying good quality items from a reliable place. It’s rare to get such genuine customer care when shopping online, so it really stood out to me.

Based on my experience, I would definitely recommend Cash Converters and would choose them over Back Market any day. Great service and a trustworthy place to buy from!

I had a great experience at Cash Converters Hounslow today, thanks to Iwona. It was my first time visiting a store like this, and she made the whole process really smooth and comfortable for me. She took the time to explain everything clearly and made sure I got good value for the items I sold.

I also appreciated how she introduced me to some of the other services and offers available in the store without being pushy. Her professionalism and friendly attitude made the experience genuinely pleasant.

Thank you, Iwona, for the excellent customer service!

Ordered controller it's arrived filthy and doesn't work. Ive emailed shop directly no response and have emailed general email address still no response. I would like my money back for this item. It doesn't work at all......

Visited my old high street in Erdington this weekend and I must say the changes are startling! Many closed stores that I had once visited. However, it was lovely to see that cash converter was still standing! Decided to swing by for a case of nostalgia and although it was busy at the time and both lovely lady and gentleman at the counter were serving they still acknowledged my presence and greeted me with warmth and smiles, makes a change from the rest of the high street. Some good stock too so will definitely be back

I bought a subwoofer online from the Southampton (Bitterne) branch and am delighted with my purchase. Liz was very helpful when we communicated by email, and the parcel turned up on time and well packed. Recommended!

Awful lying company. I would stay away from them at all costs. They sell knowingly faulty goods and then refuse to take them back.

Head office has no contact numbers and never respond to emails.

Think twice before buying anything from them.

I purchased Seiko Presage from the Bedford Cash Converters on the Third of March 2026.
I was served by Jennifer and during the sale she was incredibly friendly, smiley and professional.
Jennifer is a great asset to the company and a superb representative of the brand,
I would wholeheartedly recommend the store on the basis of the customer service Jennifer delivers.

I came in on 25th with my mother to the Cash converters in Kilburn and Minh Le the store manager was helpful enough to let us pawn some items in times of hardship. May god bless his kind service and help. He was kind and talkative and made us feel very welcome.

This company hardly answers the phone I've rang 5 times today and no answer I ring 3 times the other day and still no answer it's unprofessional especially when your trying to sort your items out and can't get into the store

First Class service form the staff @ Boston CashConverters , I purchased an Apple Mac M1 Air laptop , They sent me close up pictures of the laptop where they were slight marks, I was happy to proceed with the purchase after looking at the pictures , they promised it would be delivered the next day, But the delivery company DHL let them down and it was a day late. but the store manager (Maria) gave me a full refund for the next day delivery postage, I was very happy with the way she handled the late delivery issue, I will be using them again to buy my next used laptop .. Thanks Richard

I sold a 22k gold band weighing 5.7 grams to them and they told me at scrap value the price was £150. At the time I'd no reason to doubt a so called reputable business but later found out the true price was £112 per gram. Don't be like me, check the live gold Value price which updates daily and don't take your gold here. At least Dic Turpin wore a mask and didn't openly smile as he took the gold. Stay well clear. Store in question was Belfast Bridge street.

Order dispatched and received very quickly. Packaged well to protect against damage. Very happy with the item received. As described on website. Thanks

Absolute nightmare. Spent thousands here.
Bought a laptop a month ago, returned it. Then had refund processed after 3 weeks....They THEN sent out ANOTHER delivery guy on the same day I was having another parcel collected, AFTER they'd already received my item. This meant I released a parcel nothing to do with them. .. the store then held me at fault and told ME to arrange it's collection. So I did, at my own expense. The item wrongly sent to them has just arrived with the box bloated and the contents, a monitor, completely smashed. Meaning I can't send it on to who I originally purchased it from. Who were already expecting it late....

Hellish experience, no-one cared, currently speaking to DPD to get the money I'm owed as I'm stuck with a dead product.

Nothing but problems. Won't be buying from here again. Take note

Wow very quick , polite and professional, dealt with Sonny at Hounslow branch, he’s an ambassador for the company, throughly recommend