Casino Days Reviews 

Good selection of games, but that's about all. Bonus's are pretty lame, especially on Area Link Phoenix Firestorm. Betting anywhere from $1.20-$1.60 and sometimes more and then when you are fortunate enough to get a bonus, money ball orbs drop down with .30-.50 cent denominations, not even close to your bet. Then to make matters even worse, on a consistent basis only 7 to 10 of the 15 squares ever get filled, leaving anywhere between 5 to 8 squares empty and your pathetic bonus is over. If this happens a few times, ok, but when you observe it happen on every bonus it makes you wonder.....This happens when you play with real money or when you play the free demo version. If you don’t believe me, play for yourself. These are my observations. I won't give them another dollar. But you do do.

Very good customer service you don't get that much with some casinos

Troy was very helpful !

Whole team Shipra, Catherine,dave,staci not remember more names but highly satisfied with their services..very very helpful... appreciated

Amazing customer service rep Marta and the bonuses and quick payouts!!

Great service

Great service . Amazing to deal with , keep up the good work

Review is written in my opinion in the eyes of the law: I set a RG and SG limiting to my account of $4,000 Monthly when having a $39,300 balance (including my $9,999 withdrawal), the company allowed me to surpass the limit and I lost the full $29,301, then allowed me to do a withdrawal reversal and I lost the additional $9,999.

After roughly 45 days of arguing the company agreed to refund me $29,301, and then eventually $5,999.

Ultimately the refunded “as goodwill” - $35,300.

This company allowed SG and RG tools to fail, waited 45 days and then paid me after I wasted hundreds of hours in communication, legal outlook, chats, emails, etc.

They didn’t pay interests on the amount, nor pay the $4,000 either.

They also in that time, as written in my opinion had given me a “loss chasing” mentality because they allowed me to surpass these tools.

I foolishly spent all this money, as I couldn’t surpass the feelings they gave me by allowing this to happen.

I haven’t been able to work since this incident because of the anxiety and harm that I feel this incident directly correlated too and caused.

I BetGuarded after losing these funds and demanded another refund of my amount, as if they didn’t allow RG and SG tools to fail it likely would’ve been different for me, and I wouldn’t of had a loss chasing mentality, as I wouldn’t of been able to lose the money if their tools worked as intended.

Multiple chats confirming my limits were in effect, explanations from Customer support regarding how these limits are imposed to work and be implemented, and tons of evidence.

They responded by saying a payment was sent, and would be in my account in a few days.

It hasn’t reached me yet.

I explained that I lost this money because of their system failures, they responded by saying a payment was sent.

Now the team states that because a “goodwill gesture” was offered and processed already that they deem this matter closed.

They’ve left me with a gambling addiction, inability to work and in the worst mindset I’ve ever been into in my life, all because they can’t ensure the proper management of their RG and SG tools.

I demand a $35,300 (which should’ve been $39,300 originally anyways), they accepted by stating it was on the way and now say this matter is resolved.

I will be in contact with my lawyer, and pursuing this civilly. I’ll also ask that iGaming implement fines, etc a upon investigation, once a reference number is provided to me, which this company is denying to give me- likely 25595352, but they won’t confirm.

I’ll ask that you don’t gamble here unless you expect the same treatment they’ve given me to you.

You’ll see that the company has responded below.

They didn’t provide a “goodwill refund”, no they refunding a partial amount that was rightfully mine, as imposed by their customer support staff to protect. They then, after more fighting with the company and threatening to contact the regulatory authority, had processed another partial payment to me - for $35,300 total. The amount in question was $39,300, 45 days of time, interest payable and mental health support. They only provided the $35,300, as what was (technically - in my opinion), rightfully mine. Once iGaming investigates and finds them guilty, I’ll be ecstatic to know that they could be fined upwards of $1,000,000.

There was no goodwill refund, yes it was substantial, which is the only reason they provided it to me, because they owed me it. They owed it because they don’t care about RG or SG tools. They allowed me to surpass my placed limits and lose this money. Direct correlation to a loss chasing mentality, as this shouldn’t have been able to of happened in the first place.

No, a goodwill payment would be if they contacted me now and said we’re sorry for the harm we’ve caused, suicide contemplation that you’ve since worked out and received help for because of this incident - as an apology here is $35,300 because it shouldn’t of been this way and we’re sorry for this incident as it should’ve never taken place.

You can see they stated they “care about RG”, they don’t. How else would this have taken place? If they did, it never would’ve happened.

They won’t respond to my messages, don’t fall for the “if you have any questions regarding this “refund”, please contact us”. No, they are putting on a face to look good for you who’s reading this review.

I’ll be asking iGaming to investigate, if found guilty, I’m prepared with my lawyers, and my health date (licensed psychologist and psychiatrist) to proceed to the courts that this event has affected me civilly, emotionally and financially.

This company is a poor excuse of RG adherence. They don’t care about you, they don’t care about me, or the AGCO, IGaming. They care about money. Greed.

It’s a simple write-off on their books to pay me. They won’t.
Manager needs to investigate

Brandon was wonderful - clear and with prompt responses!!

Emma was very helpful

Deposit from last 13days but till not add in the account or not refund by them. Only one regular mail that they resolved it as soon as possible.

Fast and clean help from support, they had my problem solved in no time. I also like to add that I never had any issues with money withdrawing on this site, won «big» 2 times without any problems.

Brandon was so helpful and kind, helping with my bonuses. He actually did things that I have never had any agent do for a customer. Thank you Brandon

Vixie, was helpful and patient, even when they had to continually repeat what I was not understanding!

Great customer servixe and easy to fix my problem

Customer service is top notch!! Leo was a great help!!

Sara from Customer Service provided THE BEST customer service I could of had today. She expedited from request and stayed online with me until ultimately it was resolved, so thank you for staying along to the end! Thank you Sara!!

Leo was nice .. he solved my queries with lot of patience I really appreciate his work