Casinomeister Reviews 

211
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

This group have very good relationships with legitimate online casinos groups allowing players to leverage that in cases with legitimate claims. One said casino group decided they weren't going to p... See more

Rated 5 out of 5 stars

I would like to express my sincere gratitude to the Casinomeister team for their professional help and support. The team responded quickly, paid close attention to every detail, and guided me throu... See more

Rated 5 out of 5 stars

Great site! Thank you very much for your help – I was able to recover my money from a betting site that originally refused to pay. Without your support, this probably wouldn’t have been possible. I’m... See more

Rated 5 out of 5 stars

A great source of knowledge on all things casino-related for over 20 years, a place where only the most trusted casinos are recommended for players, and help is offered via a great Player Arbitrat... See more

Company details

  1. Gambling Service
  2. Casino
  3. Gambling House
  4. Online Casino or Bookmaker

Written by the company

Online casinos that you can trust. Casinomeister provides online casino and gambling information and is considered the top watchdog of this industry.


Contact info

4.1

Great

TrustScore 4 out of 5

211 reviews

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1-star

No recent history of asking for reviews

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Replied to 62% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(211)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic team of people

Fantastic team of people. Response under 24h, there is always somebody to help.
Some great reps which will go out their way to solve the problem quickly.
Special shout out to MAX (PABmanager) thanks once again.

July 3, 2023
Unprompted review
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Reply from Casinomeister

Hiya Customer!

Thanks for the kudos! Max does an awesome job - I am really glad we were able to help you out.

Cheers!

Bryan

Rated 5 out of 5 stars

In my opinion the most reliable…

In my opinion the most reliable community for gamblers online. Their PAB can get things done with a casino that you can't get done as a gambler on your own. They come up for your rights and that kind of support (agains online casino's) is hard to find.

Other than that, a fun place and nice to be able to enter giveaways.

June 12, 2023
Unprompted review
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Reply from Casinomeister

Hiya Copperzzz!

Thanks for your kind words. Our community is second to none with so many awesome veteran players, and with folks like you it is even better.
Thanks for being part of our community - much appreciated. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Happy with the service given

Had a problem with some bookmaker, and then it's the place to be. Its nice to see that someone is looking out for you and giving assistance or contact the bookies themselves where needed.

Will use the site more in the future

May 7, 2023
Unprompted review
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Reply from Casinomeister

Hiya Joris!

I'm happy we were of service to you - really glad we could help you out.

Cheers!

Bryan

Rated 5 out of 5 stars

Great forum, awesome staff.

Forgot to leave a review before, but earlier this year Casinomeister’s PAB team helped resolve a stalled withdrawal and everything worked out fine. Cheers!

April 23, 2023
Unprompted review
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Reply from Casinomeister

Hiya Daniel!

I am glad we were of service to you! We are one of the very few arbitrators certified by a international arbitration organization. Unlike most of our competitors (who try to mimic what we do), the feedback we receive from the casino operators is that many of them will only chose us to arbitrate between them and their customers. I am glad your complaint worked in your favor. Thanks for using our service.

Cheers!

Bryan

Rated 5 out of 5 stars

Casino Meister was instrumental in…

Casino Meister was instrumental in helping me get a refund from a casino that was accepting my deposits and they shouldn’t have been because where I am located. It was a jurisdiction that they’re not licensed in. Anyways.Casino meister led the way and really helped. Me. Thank you. 5 stars forsure.

April 13, 2023
Unprompted review
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Reply from Casinomeister

Hiya Michael!

Sorry it took awhile to respond - but here I am :)

I am glad we were able to assist, and that the casino did the right thing. Thank you for using our service and becoming a member of Casinomeister.

Cheers!

Bryan

Rated 5 out of 5 stars

Been a member years..

I like casinomeister and I may not be as regular a contributor to the forum but everyone is very friendly, honest, helpful and when there is a problem you are sure to find help and support.

March 16, 2023
Unprompted review
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Reply from Casinomeister

Thanks Passerby!!

Thanks for your support and of course for your kind words.

Cheers!

Bryan

Rated 5 out of 5 stars

Casinomeister is great

Casinomeister is great. If you have an issue with a casino they put the player first to resolve the problem. If you have any issues with your casino not replying back to you I suggest creating a ticket with Casinomeister to represent you.

March 11, 2023
Unprompted review
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Reply from Casinomeister

Hiya Francesca!

I am glad we were a service to you. Thanks for your kind words. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Casinomeister

Don’t even think about gambling until you sign up for Casinomeister. Real people with real experience who aren’t afraid to call out the frauds, invaluable advice for all types of gambler from the novice to the pro.

February 28, 2023
Unprompted review
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Reply from Casinomeister

Hiya Colin! Thanks for your kind comments. I am always stoked when I can help folks out.

Cheers!

Bryan

Rated 5 out of 5 stars

Casinomeister is top-notch

Casinomeister is top-notch. They put a true effort in helping players resolve issues with sportsbooks. Casinomeister has a great reputation and sportsbooks take them seriously when they inquire about a specific issue. If you have issues with your sportsbooks not replying back to you, I highly suggest creating a ticket with Casinomeister to represent you.

February 22, 2023
Unprompted review
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Reply from Casinomeister

Hiya AP!

Thanks for your kind comments, and I am super happy we've been of service to you. CM has always been a labour of love for me. :)

Cheers!

Bryan

Rated 5 out of 5 stars

I love CM a lot !

I love CM. The players and members are good fun always up for laugh and considerate when someone is down in their luck, congratulatory when someone is in luck and CM has various Casino Reps from the online casinos. They verify and check casinos online for the safety of the player as well as the ease of play, look, design etc. They have also been helpful for me in cases of casinos trying to withhold my win after illogical requests in order to release the funds to my bank. Very helpful and lovely group of people

February 16, 2023
Unprompted review
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Reply from Casinomeister

Hi Jacky!

I love Casinomeister a lot too! :) And I am especially stoked when we can assist folks in need, or just provide entertainment, good casinos to play at, or some jovial jocularities to lighten up your day. Thank you for you nice comments. :)

Cheers!

Bryan

Rated 5 out of 5 stars

I only have praise for Casinomeister.

I only have praise for Casinomeister.
If you choose to take the slippery path of online gaming they are first, best and most reliable source of finding out who to trust and who you should avoid.
Besides that if you run into problems they can be the arbitrator you only can dream of - special thanks to Max for all the help he has provided me!

February 13, 2023
Unprompted review
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Reply from Casinomeister

Hi Danel,

Thanks for your review of Casinomeister! We strive to assist and to cut through the BS that is thrown at players at times. Max does an outstanding job, and I am very happy he was able to assist you.

Cheers!

Bryan

Rated 5 out of 5 stars

Helped getting compensation from a casino

Came across this site as I had an issue with a casino GamePlay.
With their assistance I have been able to take my complaint (& back it up with vital info) to IBAS for ADR.
Whilst the ADR decision was not for the full amount, 40% of the winning funds (over £1k) has been awarded as compensation.
Without Casinomeister assistance I would have been battling a casino giant and end up with Zero.

November 28, 2022
Unprompted review
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Reply from Casinomeister

Hi Andi!

Thanks for your kind words and acknowledgement. It's always good to know that we can make a difference. And kudos to Max, our complaints manager! :) I'm glad this worked out for you.

Cheers!

Bryan

Rated 4 out of 5 stars

I had a negative experience with a…

I had a negative experience with a casino group that was popular at casinomeister due to their rep being well liked. I wrote a thread and proceeded to make a PAB. At the time I had trouble controlling my gambling and wanted to reclaim deposits I felt they should not have accepted. Ultimately it did not go in my favour, which is fine and I accepted that.

What I do not accept, however, is the way I was treated as a result. I was permanently banned, marked as some sort of cheat without the opportunity to defend myself. Subsequent attempts to resolve the ban via email went ignored. This did happen a few years ago now, and I'm only really writing this review as I see the owner seems to respond here. I occasionally still browse the forums and while by and large there are good members it is occasionally tarnished with a group of bullies.

EDIT: To clarify, I had an existing self exclusion within said group. As I said, I was never given a chance to explain my situation properly. You took me as a scammer instead of what I was, someone desperate and experiencing a gambling issue at the time (thankfully I have resolved those issues since then). I did send messages via the websites email portal which never got a reply. I would be happy to exchange a more private dialogue with you. I may also consider editing my review further to reflect this.

EDIT2: Attempted to contact Bryan via email. He has responded and upon a second review reopened my account. He didn't need to do that, and I am adjusting my review to reflect the easy resolution of my issue. Good work!

January 1, 2022
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hi Liam,

I am sorry you felt you should not have been banned from the site, but we have strict rules on our arbitration service. If you abuse this service, like not being truthful to us, then we reserve the right to ban your account from further use. What would you have done in our shoes?

I have just reread the chat sessions between you and the casino, and you told them that you did not have a gambling problem and that you wanted them to allow you to make deposits and play. It was after you lost those deposits that you then claimed to have a gambling problem. You did not disclose this to us (that you told them you had no gambling issues and you wanted to play) - you told us that they allowed you to playing KNOWING that you had a gambling issue, and that you wanted your deposits back. The casino operation acted appropriately in our opinion. They had abided by their policies and were totally transparent about this. It doesn't make any difference to us if they are well liked or not by our membership. We have been upfront about this for around 24 years.

This complaint of yours was from four years ago. I have no idea why you want to dredge this up now. Bullies in the forum? Please point out who and where and I will address this.

And yes, I respond here, there and everywhere. You could have simply emailed me and I would have discussed this on a less public platform.

Sincerely,

Bryan

Edited reply:
Hi Liam!

Please check your emails. I sent it a couple of days ago - but it was queued and didn't go out. My bad. Please check. Thanks!

I have reopened your account at Casinomeister.

Sincerely,

Bryan

Rated 2 out of 5 stars

I dont post here but sometimes I read…

I dont post here but sometimes I read news and updates on the casino industry. I find the owners ok but sometimes needlessly rude to other people...sort of offputting.

The members here are incredibly clique like. There are like 10-15 of them who are all in this little clique and like to gather like flies and attack people.

When I first started reading the forum this made me not want to post and I think ive posted 3 times in 4 years.

All of the threads get derailed by these guys who post for 'likes' instead of real content.

I think I will distance myself from the forum as I dont really get any content anymore and the threads are just full of this clique trolling and derailing.

The forum has really went downhill the past year or two and I see they lost a tonne of regulars because of it.

September 19, 2022
Unprompted review
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Reply from Casinomeister

Hi Gina,

I'm really sorry you have had this experience. I am not sure if you are aware, but I am always available if you're having issues with any groups of folks you feel are cliquish. It is a massive forum, and I can't possibly follow all of the threads, but if are ever made to feel uncomfortable, I have an open door policy where you can let me know what's on your mind.

I've run this forum for 24 years, and yeah - it can - like any forum - get a little cliquish. But it is a very dynamic forum and some groups of folks come and go and mix it up as well.

I am the owner, and I am glad you feel that I'm ok. :) But if I appear to be rude to anyone, please feel free to let me know about that since I try not to give people any grief. :)

I hope you come back, and perhaps you can find like minded people in the forum that will place you in your comfort zone. Believe me, there are a lot of really good people there. :)

Cheers!

Bryan

Rated 5 out of 5 stars

The incredible service at Casinomeister

To put it simply, this company is doing God's work when it comes to providing a voice and force behind casino/customer disputes that would otherwise get overthrown by the often questionable tactics that are used by casinos in an attempt to thwart players of their winnings.
I thought that all hope was lost after I provided a casino with all reasonable documentation and was still denied my withdrawal. I then forwarded my case to the people at Casinomeister and within 72 hours, I got a verification email from the casino and the funds in my bank promptly after!
If you have on ongoing dispute with a casino and believe that you're being treated unjustly, then contact Casinomeister and they'll do everything they can to help.

September 5, 2022
Unprompted review
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Reply from Casinomeister

Hi Matthew,

I'm glad everything worked out for you. Max and Gourdfollower do an amazing job, which yes - borders on the supernatural. Thank you for your kind comments. I am glad we were of service to you. :)

Cheers!

Bryan

Rated 4 out of 5 stars

LeoVegas balance recovered

It took awhile, but it did get resolved. Was able to recover the remainder of my balance. They were able to contact their internal individual while I only have access to the chat. I believe this did help speed up the process

August 11, 2022
Unprompted review
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Reply from Casinomeister

Hi Ed,

Thanks for your comments. I am glad we were of service for you and that everything worked out. :)
Sincerely,

Bryan

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