Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back... See more
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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I am not too sure
I am not too sure. I have a withdrawal with this company that they have said has “failed”. They have advised it has been passed on to the relevant department to process but I am still waiting. The customer service are nice; but they said the processing department work 24/7… so I’m not sure why I STILL don’t have my funds. I’m fully verified and have withdrawn before.
This is my biggest withdrawal on the site, which is why I am skeptical I will receive it. I will return to update my review should I receive the funds in a timely manner (or at all).
April 30, 2026
Unprompted review
Reply from Casumo
Dear Emma,
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding your withdrawal, especially as this is your largest withdrawal with us so far, and we appreciate your patience while the matter is being reviewed. At Casumo, we are a fully licensed and regulated casino, and all withdrawals are subject to standard verification and security checks to ensure player safety and maintain the integrity of our platform.
We are pleased to hear that you found our customer service team helpful, and we would like to reassure you that our relevant teams work continuously to process player requests as efficiently as possible.
As this is a public forum and no account details have been provided, we are unfortunately unable to investigate your case further here directly. However, if you require any additional assistance or updates, please do not hesitate to contact us via our 24/7 live chat service or by email at hey@casumo.com, and our team will be happy to assist you further.
We appreciate your feedback and hope to resolve this matter for you as soon as possible.
Best regards,
Jeffrey
Casumo
Signed up deposited £100 received my…
Signed up deposited £100 received my 50% bonus instantly. Withdrew £4750 last night and once i showed proof of i.d and a utility it was approved and in my bank straight away nothing to worry about
May 3, 2026
Unprompted review
Reply from Casumo
Dear Richard,
Thank you so much for taking the time to share your wonderful experience with us! 🌟
We are absolutely delighted to hear that your registration, bonus, verification, and withdrawal process all went smoothly 😊 It is always our goal to provide a fast, secure, and enjoyable experience for all of our players, so your feedback truly means a lot to our team 💜
We’re especially pleased to know that your withdrawal was processed quickly after verification and that everything met your expectations 🙌
Thank you once again for your trust and support, and we hope you continue enjoying your time with Casumo 🎰✨
Should you ever need any assistance, please remember that our team is available 24/7 via live chat or by email at hey@casumo.com we are always happy to help 😊
Best regards,
Jeffrey
Casumo
Absolutely Great
May 1, 2026
Unprompted review
Reply from Casumo
Dear Mrs Paula Telford Sole,
Thank you so much for your wonderful feedback! 🌟
We are absolutely delighted to hear that you had a great experience with Casumo. Our team always aims to provide a pleasant, professional, and enjoyable experience for all of our players, so your kind words truly mean a lot to us 😊
We greatly appreciate your support and are very happy to have you as part of the Casumo community 💜
Should you ever need any assistance, please feel free to contact us anytime via our live chat service, available 24/7, or by email at hey@casumo.com we are always happy to help 🙌
Best regards,
Jeffrey
Casumo
Vad är problemet med den här adressen…
Vad är problemet med den här adressen som ni inte accepterar?
April 28, 2026
Unprompted review
⭐⭐⭐⭐⭐ service
Only issue i have had is with a free spins bonus, used chat an was fixed within 10 minutes.
I rate company on how they handle issues, As every company does have them.
When i request a withdrawal it is normaly in my paypal within 15 minutes of requesting.
I have said to a few friends that casumo is one of the best sites i have used. Well done
April 24, 2026
Unprompted review
Depositing is easy but withdrawing is…
Depositing is easy but withdrawing is like pulling teeth .Been waiting over a week for my withdrawal still hasn't arrived.Before i deposited i checked and they didn't need any documents and verification,even asked support since hadn't used the account in a while and they said it was good to go .I put my money didn't even wager it because their crappy site was glitching and it wouldn't let me place the bet,so used another bookies instead for that game and decided to withdraw.......i request the withdrawal wait for like a week see nothing in my account i go on there and find that they suddenly want verification...So you took my money just fine but when i want it back you want verification .....money that i didn't even wager?Also in the uk it is illegal to do this , you are not suppose to block withdrawals for any reason like the flimsy ones you give....Your support was telling me that you are obligated to do so but apparently you don't even know the law and you just making stuff up to frustrate clients
April 24, 2026
Unprompted review
Terrible customer service
Terrible customer service, poor website navigation and unclear terms and conditions. Avoid.
April 16, 2026
Unprompted review
Reply from Casumo
Hello James,
We’re really sorry to hear about your experience — that’s not the level of service we aim to provide.
It’s especially disappointing to hear that you have had a negative experience with the website navigation and that our live chat team didn’t meet expectations. We understand how frustrating that can be, and it’s something we take seriously.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players.
We’d really like the chance to make this right. If you’re open to it, please reach out to us directly with more details about what happened, and we’ll do our best to investigate and resolve things as quickly as possible.
Thanks for taking the time to share your feedback — it helps us improve.
Best regards,
Nikka
Casumo Team
Awful site
Awful site, opened an account deposited £100 the account was blocked for no reason wouldn’t let me withdraw my money and wants bank pdf to get money back . I would probably avoid this site
April 16, 2026
Unprompted review
Reply from Casumo
Dear Jamie,
Thank you for sharing your feedback with us. We’re truly sorry to learn that your recent experience with Casumo has not met your expectations.
At Casumo, we take regulatory compliance and player safety extremely seriously. As a fully licensed and regulated operator, we are legally obligated to conduct verification checks on all player accounts. This is a standard industry requirement intended to ensure secure gameplay, prevent fraud, and comply with international anti-money-laundering regulations. We understand that this process can sometimes be inconvenient, but it is essential to safeguarding both our players and our platform.
Please be assured that withdrawal requests are never delayed or declined without a valid reason. Each case is carefully reviewed by our verification team to confirm that all required documents meet the standards set by our licensing authorities. Once verification is completed, withdrawals are processed as quickly as possible.
We sincerely apologise for any inconvenience caused and appreciate your understanding. If you have any questions or need support with verification or withdrawals, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist you.
Kind regards,
Nikka
Casumo
Super fast payout! Impressive!
Super impressed with Casumo after hearing (1st hand) positive reviews locally!... Decent game selection, Superfast payout! (Under 24hrs)
After being down over $15k, I had a couple of huge wins, then attempting my 1st withdrawal, withdrew over $25k last night in segments (10k, 10k, ,6k) which was processed and in my bank by lunchtime the following day, locking up a very tidy profit 👍 no questions asked, no dramas, no issues.
Not sure what's up with the negative reviews on here... (I had zero issues at all.... )
I'm assuming half the people complaining here don't pay attention to "bonus rules" around "use of bonus funds" (which could potentially disqualify any payout eligibility..)
To avoid potential issues here (if uncertain) I'd seriously suggest just playing with your own cash only, and"opting out" of any "bonus offers" anytime when you are not prepared to read, understand and navigate the "rules or requirements"..
9.5/10 😉👍
April 14, 2026
Unprompted review
Reply from Casumo
Dear Brian C,
Your message truly brightened our day—it’s fantastic that you’re loving the Casumoverse, and congrats on that recent win! Thank you for noticing and appreciating Casumo's dedication to creating a smooth and fun environment.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, please feel free to reach out via live chat or drop us a line at hey@casumo.com. We are here to support you.
A heartfelt thank you for sharing your kind words. We can't wait to catch you on your next adventure!
Best of luck!
Kind regards,
Nikka
Casumo Team
I am still waiting my withdrawals
I am still waiting my withdrawals, but Casumo team told me to upload my proof of address, proof of identity and bank account statement with Casumo deposits. I apploded my UK driver licence, my bank statement and council tax. I received an email said that rejected documents. It said my driving licence is blurry, of course all UK driver licence is a bit blurry because the picture is inside d circle. After taking my thousands of pounds, I withdrew around £200 they restricted my withdrawals. Not even my winnings. I deposited this money. It's hard for me to applod all of this documents because I have no printer. I asked Why you're doing this to me. They answered it is in their policy to check. But they are not checking, they wanted my bank account statement. Be careful playing this website, it's easy to deposit when you just open, but when you withdraw they will ask you a lot of required documents with your home address, bank account, ID, video picture. Until now I am still waiting my withdrawals. Be careful of this website
January 21, 2026
Unprompted review
Reply from Casumo
Dear Christopher,
Thank you for sharing your feedback with us. We’re truly sorry to learn that your recent experience with Casumo has not met your expectations.
At Casumo, we take regulatory compliance and player safety extremely seriously. As a fully licensed and regulated operator, we are legally obligated to conduct verification checks on all player accounts. This is a standard industry requirement intended to ensure secure gameplay, prevent fraud, and comply with international anti-money-laundering regulations. We understand that this process can sometimes be inconvenient, but it is essential to safeguarding both our players and our platform.
Please be assured that withdrawal requests are never delayed or declined without a valid reason. Each case is carefully reviewed by our verification team to confirm that all required documents meet the standards set by our licensing authorities. Once verification is completed, withdrawals are processed as quickly as possible.
We sincerely apologise for any inconvenience caused and appreciate your understanding. If you have any questions or need support with verification or withdrawals, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist you.
Kind regards,
Nikka
Casumo
If I had known about Gamblrado earlier
If I had known about Gamblrado earlier, I wouldn't have deposited any money here. The problem with Casumo are the poor RTPs and the fact that they don't have all the games. The bonuses are also poor. But especially if you play a lot, you notice that you lose more here than if you search for casinos on Gamblrado, for example. Will never play here again!
February 20, 2026
Unprompted review
Reply from Casumo
Dear John Roth,
Thank you for sharing your feedback with us.
We want all our players to feel confident when playing here. To ensure this, Casumo operates as a fully licensed and regulated casino under strict oversight. All of our games are developed by independent, industry-leading suppliers and utilize certified Random Number Generator (RNG) technology. This guarantees that every single outcome is completely fair and random.
We really appreciate you taking the time to speak up. If you ever have questions about a specific round or would like us to review your gameplay for peace of mind, our Support Team is always happy to help. You can reach them anytime via Live Chat or email at hey@casumo.com.
Best regards,
Nikka
Casumo Team
I won some money on casumo
I won some money on casumo, it was soo easy for me to deposit money but my withdrawal has been pending for 2 weeks now. What gambling app makes someone wait 2 weeks to get their money. And this still isn’t resolved I’m still pending. The chat bots also don’t understand what I mean when I ask “why isn’t my money withdrawing faster” or “why is it taking a while for my money to withdraw” do better casumo. And pay me my money already or I’m going to sue. I’m over it
March 31, 2026
Unprompted review
Reply from Casumo
Dear Khaleb Burton,
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that your recent experience with Casumo did not meet your expectations.
Player safety and regulatory compliance are core priorities at Casumo. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This standard industry process helps ensure player security, prevent fraudulent activity, and comply with international anti-money-laundering regulations. We understand that these measures may sometimes feel inconvenient, but they are in place to protect both our players and the integrity of our services.
Please rest assured that withdrawal requests are never delayed or declined without valid justification. Our verification team thoroughly reviews each case to ensure that all submitted documents comply with the requirements set by our licensing authorities. Once an account is fully verified, withdrawals are processed as efficiently as possible.
We apologise for any frustration this may have caused and appreciate your patience and understanding. If you require further assistance or have questions regarding your account, verification, or withdrawals, our Support Team is available at any time via Live Chat or email at hey@casumo.com.
Kind regards
Nikka
Casumo
I love it how their wheel spin most of…
I love it how their wheel spin most of the time gives you one free spin which makes me think how rigged is your slot games
April 11, 2026
Unprompted review
Reply from Casumo
Hi Kelly Zambucka,
Thank you for sharing your feedback.
We understand that promotions and bonuses are an important part of the gaming experience, and this is not what we aim for at Casumo. Casumo strives to offer a variety of bonuses and campaigns designed to suit different players, though we know that not every promotion will appeal to everyone.
Please be assured that we are a fully licensed and regulated online casino, committed to providing a safe and fair gaming environment. If you’d like to discuss our current promotions or have any questions, our support ambassadors are available 24/7 via live chat, or you can contact us directly at hey@casumo.com
We value your feedback and will continue working to improve our bonus offerings for all players.
Kind regards,
Nikka
Casumo
I did sign up but made my first deposit…
I did sign up but made my first deposit after a month.....and they told me I can get welcome bonus..because its been expired( will delete account ASAP ...very unhappy 🙁 with that if u wanna keep customers....DONT HIDE BEHIND THE HIDEN WITH SMAL LETTERS TERMS AND CONDITIONS....THATS WHY YO GOT SUCH A BAD 👎 REVIEWS ALL AROUND INTERNET....
April 8, 2026
Unprompted review
Reply from Casumo
Dear Ivaylo Т Ustaliev
Thank you for taking the time to share your feedback.
We’re sorry to hear about your disappointment regarding the welcome bonus. We understand how frustrating this situation may feel. As a fully licensed and regulated casino, all of our promotions and bonuses are offered in line with specific terms and conditions. These are in place to ensure fairness and transparency for all players.
Please note that the welcome offer is granted once upon registration and is subject to eligibility requirements, including time limitations. If these conditions are not met, the bonus may no longer be available.
We appreciate your feedback and understand your concerns about how this was communicated. Your comments will be taken into consideration as we continue to improve our service and clarity around promotions.
If you have any further questions or would like assistance, please don’t hesitate to reach out to our support team via live chat or e-mail at hey@casumo.com
Best regards,
Jeffrey
Casumo
Dislike it keeps cutting off during the…
Dislike it keeps cutting off during the games
April 8, 2026
Unprompted review
Reply from Casumo
Hello TIm Hits,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We place great importance on responsible gaming to ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Thank you again for your feedback, and we look forward to the opportunity to improve your experience.
Sincerely,
Nikka
Casumo Team
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