Catering Appliance Superstore Reviews 

I phoned with an order an hour after the cut off deadline. Fiona said I’ll see if I can sort it and so she did. My new glass washer arrived at 8:30 next morning.Absolutely Fabulous service!

Fiona is being extremely helpful in providing an excellent service to our church kitchen upgrade!

My experience of dealing with Catering Appliance has been excellent in every aspect of purchasing new appliances and furniture. Jemma was super responsive and kept me fully informed during the whole process I chose to go the leasing route and Jemma connected me with Andy at Oakfield Leasing who made the process simple and straightforward. I would have no hesitation in recommending Catering Appliance.

All easy to order , and feedback on equipment change was quick

Lucy was extremely patient & professional from point of call to we receiving the product.
Well done Lucy please keep up the good service.
100%
Regards
Burlington House
Oxford

After having some extremely serious issues with Adexa and ending up in court I was really dubious about ordering more items online. Catering Appliance are on a totally different level. Items arrive super quick. I did have a damaged item which they swiftly attended to. Customer service have been polite and pleasant and very courteous. Thank you Catering Appliance for a totally different and pleasant experience.

Good communication.
Small problem solved immediately.

Quick response to quote request
Professional but friendly customer service
Easy payment with Apple Pay
All round excellent service

Ordered products almost 2 months, money taken but it’s been delayed again and again. I’ve requested a refund since I found it it will be delayed again and was advised they will have to cancel their order before I can get a refund back. Shocking…. They basically taken my money for over 2 months, no stock arrive and now delaying refund again… let’s see if I will get a refund.

Matt was very helpful

Great company ! Very reliable, good pricing, great payment option with Iwoca - There are so many scam companies in this kitchen supply market, so more than happy to see a great company like Catering appliances. Highly recommended

Every advisor I spoke to was cheerful and polite. They are also able to have the delivery to be at the start of the delivery window.

very quick at sorting out my problem , top service.

I ordered a part for my lincat water boiler at a cost of £4. imagine my surprise to be charged £20 for the part including " handling and shipping" due to the fact that they helpfully included an out of date catalogue in the parcel to add to the weight.

excellent company , tremendous range of goods and fast delivery, with access to really low finance if needed

Very Poor customer service , not a helpful at all , the do not care customer and not listen

I only contacted the company with a Panasonic commercial microwave queries and they (Louise ) responded, having first contacted the manufacturer for this information, which was over and above expectations. There was also no pressure (including incentives) to tempt a purchase nor questions regarding whether/when I planned to purchase.
This simple contact experience says a lot about the company, their service and support and on this basis alone, would consider purchasing from the company without hesitation.
In contrast:
I had previously tried contacting other catering equipment suppliers and websites with the same product enquiries however they either never bothered to respond or could not assist- including Panasonic themselves.

Customer service is not helpful at all. It would be reasonable for them to be able to exchange products which are not compatible with the oven. However they decided to not help.