I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gil... See more
Company replied
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have co... See more
Company replied
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... See more
Company replied
Company details
Written by the company
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Contact info
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, United Kingdom
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4.4
Excellent
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Louise
Great service from Louise. Gave 3 year warranty when others gave 1 or 2 years, thanks
Kulwant
July 19, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your 5 star review
I am ordering big machine by mistake
I am ordering big machine by mistake. They cancelled and refunded directly. Very good service
June 20, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your review
When things go wrong it really shows…
When things go wrong it really shows how good a company are with customer care. 2 deliveries of damaged goods and boy did a rocket get us the 3rd and thankfully undamaged item to us in superquick time. Have signed up for an account and have just bought another item. Thank you Jim.
July 3, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your 5-star review! We very much appreciate your feedback.
Always receive first class service
Always receive first class service, prompt and efficient, from Louise at Catering Appliance. Would not hesitate in recommending them.
July 10, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your review, it is very much appreciated.
Excellent service
They offer an excellent, efficient and helpful service. I wouldn't hesitate in using them again.
April 19, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your 5-star review, it is very much appreciated.
Great service I have over the last…
Great service I have over the last eight months had several dealings with this company and can honestly say never had a problem Fiona in sales has always been efficient and helpful
July 9, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind review, it is very much appreciated.
Top notch
Customer service amazing and more cost effective than other suppliers will be using again
July 4, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your review, it is very much appreciated.
Louise was very helpful and efficient
July 1, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your review, it is very much appreciated.
Absolute joke of a company
Absolute joke of a company, send the wrong part that won’t fit, that’s my fault. The part got dumped in the car park upon delivery and damaged and that’s my fault. Also I have to pay for restocking even though the part was sent in error by them…their words, “no one told you it was the right part” even though they guided me to the part number and sent a part twice the size but that’s my fault apparently. Outrageous.
Good luck, use nisbets instead,
Far more professional
June 26, 2024
Unprompted review
Reply from Catering Appliance Superstore
Thank you for taking the time to leave your review. I'm sorry to see that the incorrect part was ordered for your older model of freezer.
We would never recommend a part which is not compatible. Had you contacted us we would have been able to liaise directly with our suppliers to ensure the part ordered was correct.
I can see we organised a return for the item as well as a partial refund, in line with our terms and conditions. Restocking fees, as you know, are unavoidable and imposed by our suppliers
We appreciate your custom and did everything we could to put the mistake right.
Best wishes
great experience overall
Professional , friendly , helpful and great advice pointed us in the right direction with our choice and we were looked after all the way through the process. Very happy
June 26, 2024
Unprompted review
Reply from Catering Appliance Superstore
Your review is very much appreciated.
What an incredible customer service…
What an incredible customer service offered by this company (in particular Fiona who dealt with us) we will definitely be using you again!
June 18, 2024
Unprompted review
Reply from Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated.
Great communication and customer service
Great communication and customer service
June 18, 2024
Unprompted review
Reply from Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Nikki was very helpful
Nikki was very helpful
thanks very much
But Williams Fridge NO!
June 4, 2024
Unprompted review
Reply from Catering Appliance Superstore
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Faulty equipment and refusing to…
Faulty equipment and refusing to replace parts even when covered under warranty
June 10, 2024
Unprompted review
Reply from Catering Appliance Superstore
Please accept our apologies. Please can you provide the order reference number and we will investigate this situation.
Reply from Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated.
super easy to buy online.
super easy to buy online. web page work very well.
June 5, 2024
Unprompted review
Reply from Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Prompt and efficient
May 31, 2024
Unprompted review
Reply from Catering Appliance Superstore
That is great to know. We look forward to hearing from you again soon
Prompt service and competitive pricing
I always receive a very prompt and professional service and on this occasion it was the same. This is the reason I choose the Catering Appliance Superstore as I know I'm going to get fair and competitive pricing, plus excellent customer service. Louise was again the person who helped me and she was great.
May 29, 2024
Unprompted review
Reply from Catering Appliance Superstore
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Terrible delivery experience. Don’t want to help just take more of your money!
Customer service is awful. On delivery the drivers then refused to take the stairs as they said it was a 4 man job even after we stated there was stairs the day before. We said to the driver no problem leave it downstairs they insisted no it’s not a problem someone will come back next day and bring up the stairs so we agreed next day was fine. We then get a call from the company saying it’s a fee or £300 to bring 4 man out or even if we want it re delivered downstairs we have to now pay a extra fee of £100. Ridiculous company and customer service was no help just want the money or no help
May 27, 2024
Unprompted review
Reply from Catering Appliance Superstore
We are sorry to hear of your experience but would like to confirm as specified in our Terms and Conditions on our website (which are industry standard) that delivery is kerbside only, unless prior arrangements have been made.
The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk.
Any specific arrangements or agreements made with delivery personnel are at your own discretion and out of our control.
I emailed Jemma with a list of items…
I emailed Jemma with a list of items for quoting to refurbish a commercial kitchen. Within 1 hour she came back with a competitive quote and we are now waiting on our client to make the choice. I would be happy to recommend Jemma she was very pleasant and did as I asked swiftly. 👏🏼👏🏼
May 22, 2024
Unprompted review
Reply from Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated.
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