I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gil... See more
Company replied
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have co... See more
Company replied
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... See more
Company replied
Company details
Written by the company
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Contact info
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, United Kingdom
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4.4
Excellent
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoutout Shelley
Shoutout to Shelley who has been persistent on a replacement fridge unit. Great service and extremely helpful!
July 31, 2025
Unprompted review
Reply from Catering Appliance Superstore
"Thank you for the shoutout! We’re so pleased to hear that Shelley was able to support you with the replacement fridge unit. We’ll be sure to share your kind words with her — she’ll be delighted. We appreciate your feedback!"
Reply from Catering Appliance Superstore
Thank you for your kind words
Rational Oven
From the initial enquiry, both Fiona and the team have been prompt and professional in responding to my request. I greatly appreciate the excellent all-round service – thank you."
July 22, 2025
Unprompted review
Reply from Catering Appliance Superstore
" We're so pleased to hear that Fiona and the team were able to assist you promptly and professionally. We appreciate your feedback and look forward to helping you again in the future."
Lucy Hill your sales advisor went the…
Lucy Hill your sales advisor went the extra mile to get me what i could not get myself. she kept me up to date without being prompted. cheerful/calm phone manner. Lucy understood what i required and she succeeded in locating it.
my thanks to Lucy.
harry
July 16, 2025
Unprompted review
Reply from Catering Appliance Superstore
"Thank you for your feedback. We’re delighted to hear that Lucy went the extra mile for you and kept you updated throughout.e. We’ll be sure to pass on your thanks — she’ll really appreciate it!
Very good overall
Great customer service and prices are very reasonable. Problem solved very quickly to ensure smooth delivery.
July 17, 2025
Unprompted review
Reply from Catering Appliance Superstore
"Thank you for your positive feedback! We’re so pleased you were happy with our customer service and pricing. It’s great to know we could resolve things quickly and help ensure a smooth delivery. We appreciate your custom"
Absolute joke of a service
Absolute joke of a service. Wouldnt recomend, many other better suppliers out there. I ordered a microwave to be told it would be delivered within 1 or 2 working days. This was on 5th July. Its now 16th and still had nothing. Called and got told a supply problem so I upgraded to a new model that would be delivered next day. Next day comes still nothing. I don't even know if this company is legit but I defo would not recommend for professional businesses that want a top service
July 5, 2025
Unprompted review
Reply from Catering Appliance Superstore
Dear Sir
Thank you for your review. We welcome all feedback - good and bad - so that we can improve our systems and service.
I have looked at your ordering experience and would like to apologise for being unable to supply the microwave you ordered, due to Samsungs discontinuation of this model. It took several days for this information to filter through. We did offer the an alternative and you advised us on the 14th July to proceed with the alternative.
We did advise delivery would be the next day but the cut off time had passed which delayed the delivery by a further day,
we sincerely apologise for this.
I believe delivery will be today.
I understand your frustration but sometimes things go wrong and we do all we can to rectify any issues in a timely manner.
Once again, we are sorry for your experience.
Great service - great value
Saw emailed advert for a commercial fridge which was heavily discounted. Ordered it on the Friday and it turned up at 9am on the following Monday. The item was taken to the kitchen on the other side of the building and installed in the required spot. They even took the packaging away.
July 11, 2025
Unprompted review
Reply from Catering Appliance Superstore
"Thank you for your feedback! We really appreciate your business and hope the fridge serves you well!"
Excellent Customer Service from Lindsey
When I chose the supplier it was important that there was a phone no and I could speak to someone.
Lindsay @ Catering Appliance Superstore has been so helpful, nothing was too much and if she didn't have the information I required she contacted the manufacturer and let me know. Based on this excellent customer service I placed my order with this Company. Highly recommended.
July 4, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind words and for taking the time to share your experience.
We really appreciate your recommendation and your business. If you need anything else, please don’t hesitate to get in touch.
helpful and very knowledgeable staff
fantastic and very helpful staff, guided through a full commercial kitchen
July 2, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your great feedback! We’re so pleased to hear that our team were so helpful.
If you need any further assistance, we’re always here to help.
Quick and prompt support by Louise
July 1, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback, it is very much appreciated
Great service
I had a fantastic experience with this seller—not just once, but twice! Lucy was incredibly helpful throughout the entire process, always quick to respond and very professional. The communication made everything smooth and stress-free. Truly appreciate the outstanding service. Highly recommended!
June 23, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words, we will make sure to pass on to Lucy!
truthfully
this company said by email we take 25% of your refund but they take more than 25% . please away from this company 😡
June 16, 2025
Unprompted review
Reply from Catering Appliance Superstore
We're sorry to hear you were unhappy with your experience. We always aim to be transparent about our returns policy, including any restocking fees and delivery charges, which are outlined in our terms and conditions. If there has been any misunderstanding or discrepancy in the refund amount, we'd welcome the chance to look into it further for you. I can see in this case we were also charged a delivery fee by our supplier so this was included in the charge, which unfortunately is unavoidable.
Had to change the delivery address…
Had to change the delivery address slightly and Jemma was brilliant in acting quickly to get that changed in time. She also promised to confirm via email which she did (so often that is not the case with companies!).
June 12, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your review, that is great to know!
THE LADY I WAS SPEAKING TO WAS VERY…
THE LADY I WAS SPEAKING TO WAS VERY HELPFUL AND STRAIGHT TO THE POINT
June 12, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words!
returning is very difficult
I have tried to return a cooker that was not suitable and have a different cooker delivered. I asked if the original one could be picked up at the same time as having the new one delivered.
This does not seem to be possible so i will have to arrange a courier to pick this up.
June 10, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback, and we're sorry to hear about the inconvenience you've experienced. We completely understand how frustrating it can be when things don't go as smoothly as expected.
Unfortunately, as we rely on our suppliers to manage both deliveries and collections, we're sometimes limited by their logistics and scheduling systems. This means we’re not always able to coordinate exchanges or simultaneous pick-up and delivery, though we certainly wish we could.
That said, we truly appreciate your patience and are here to help in any way we can. We will make sure your feedback is passed on to the relevant party.
Rang up to see if a product was in…
Rang up to see if a product was in stock and at 3pm spoke to a lovely lady on the phone explained that we needed the item the next day, she was was very helpful and let me know she would get the order out ASAP for next day delivery. Ordered received by 11am the next day. Amazing customer service and speedy delivery!
June 4, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind words! We're pleased to hear that you had such a positive experience with our team. We appreciate your feedback and look forward to helping you again in the future!
The service so far has been 100%
The service so far has been 100%, communication perfect.
Answers to questions of concern given priority and clearly answered to once I receive the goods. I will certainly be giving an excellent comment regarding the wonderful service that has been provided
Mr. D Connelly.
June 3, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your thoughtful message! Providing excellent service is very important to us, and we're delighted it made a positive impression.
Fiona was incredible helpful
Fiona was incredible helpful, fast and communicative for what we wer looking for and followed up as a curtesy also. Couldn't have asked for a better service, would highly recommend and wouldn't hesitate to return to them
May 28, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your wonderful feedback! We're delighted to hear that Fiona provided such helpful, prompt, and thoughtful service. We’ll be sure to pass along your kind words to her.
Outstanding Service
Best customer service I've experienced in a long time. Cheerful, helpful and knowledgeable sales team, always able to get us what we need, when we need it and a pleasure to deal with
May 30, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind words! We're pleased to hear that you've had such a positive experience with our sales team. It's our goal to make every interaction helpful, efficient, and enjoyable.
We have been waiting months for a part…
We have been waiting months for a part for an expensice commercial washer which cost us a lot of money. The part finally came. We've now been waiting over a week for an appointment to fix it. Very poor customer service
May 29, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback, and we're truly sorry for the inconvenience and delays you've experienced. We completely understand how frustrating it is to wait—especially for a critical piece of equipment like a commercial washer. Unfortunately, we've been at the mercy of our suppliers regarding part availability, which has significantly impacted repair timelines.. We appreciate your patience and understanding, and trust this situation has now been resolved.
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