I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gil... See more
Company replied
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have co... See more
Company replied
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... See more
Company replied
Company details
Written by the company
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Contact info
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, United Kingdom
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4.4
Excellent
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant company
Brilliant company, with polite knowledgeable staff. More to the point they sell things that they have in stock and not depending on supplier availability.
Brilliant, super NG. You are a star
May 28, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our team and service.
My second order for an appliance and…
My second order for an appliance and I'm very happy again with the delivery and customer service. Looking forward to my next order. Thank you Lindsey for your help 🙏
May 1, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words, that is great to hear!
We bought an Automatic Water Bolier…
We bought an Automatic Water Bolier from Catering Appliances Superstore. The unit died after 12 months. Catering Appliances Superstore do not follow the EU Warranty guidelines, over complicate the process and want to charge me for their own engineer to repair a warranty fault.
May 1, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback. We're sorry to hear about the issue with your water boiler and understand how frustrating this situation must be.
To clarify, all our warranty policies are based on and adhere strictly to the terms set out by our suppliers and are clearly stated at the time of purchase. In this case, it appears the unit was unfortunately outside of its warranty period, which is why a chargeable service was offered for further inspection and repair.
We always aim to be as transparent as possible with our customers regarding warranty coverage, and we’re happy to discuss this further if you'd like more details about the warranty terms specific to your product.
Efficient customer service
Two tea pots actually arrived broken, but after reporting Shelley promptly sorted out my issue so I was very satisfied.
April 7, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback. We're glad Shelley was able to resolve the issue quickly for you. We'll be sure to pass on your kind words to her. Your satisfaction means a lot to us, and we're always here to help if you need anything else!
Manual Request
Requested a manual for a particular cooker not listed anywhere. Received a speedy response the next day with the information I required. Great service.
April 14, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind words! We’re glad we could help you find the manual you needed quickly.
Louise is always very helpful
Louise is always very helpful, we are using this company for 5 years now their prices are always unbeatable. Highly recommended.
April 3, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thats great to hear, your feedback is very much appreciated.
Reply from Catering Appliance Superstore
Thank you for your kind words.
Superb
I have purchased many items from the catering appliance superstore in the last month and have been thrilled with the prices, delivery times but most of all there customer service. I had quite a lot of contact with customer service and sales as I had a tricky location to deliver a large fridge but they dealt with it very well and always called when they stated.
March 21, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind feedback! We're delighted to hear that you've had such a positive experience with Catering Appliance Superstore. It's great to know that our competitive pricing, prompt delivery, and especially our customer service have met your expectations. We're particularly pleased that our team was able to support you with the tricky delivery and kept in touch throughout the process. We appreciate your continued custom and look forward to serving you again soon!
Fiona Kelly
We simply COULD NOT have set up our kitchen without Fiona Kelly. She has been incredibly helpful every step of the way and has answered any question we have asked her immediately. THANK YOU so much for your help over months and months. The invoice number below is just one of many!
March 20, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your lovely feedback! We're absolutely delighted to hear how helpful Fiona has been throughout your kitchen setup. We're so glad we could support you over the past few months—wishing you many happy moments in your new kitchen!
The best price and service
The best price and service
Thank you very much
Murat
March 18, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words!
Excellent customer service
March 10, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback, it is very much appreciated.
Staff really helpful in exchanging an…
Staff really helpful in exchanging an item that had become faulty.
March 12, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind feedback! We're glad our team could assist you with the exchange, and we’re always here to help if you need anything in the future
Always excellent service fave kravez cumvria kind…
Always excellent service kind considerate refreshing.
March 10, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words
Faultless staff!
Faultless staff!! Great, efficient and a very quick delivery. Unit looks fabulous, in fact I now have 2 of them. Will definitely be recommending them.
February 26, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words. We will make sure to pass them on to our team.
The staff at Catering Appliance are…
The staff at Catering Appliance are lovely and really helpful, Fiona is great and am looking forward to working with them more in the future 😊
February 19, 2025
Unprompted review
Reply from Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated. We will let Fiona know your kind comments.
very helpful and friendly staff
very helpful and friendly staff . Fiona Kelly was very professional .
February 10, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated. We will share with Fiona.
speedy and helpful responses
January 27, 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated.
Terrible customer service and warranty…
Terrible customer service and warranty not worth the paper it’s written on. Chefmaster microwave with 8 months warranty almost sets on fire internally and told we burnt it! It’s an unsafe product that is a fire hazard!
January 27, 2025
Unprompted review
Reply from Catering Appliance Superstore
We are sorry to hear this. As the product warranty is covered by the manufacturer, they have full jurisdiction regarding if the the product misfunction aligns with the t&c's of the warranty. On this occasion, they believed that the microwave had been subject to damage by something hot. I am happy to investigate this further, but the manufacturer's decision is usually final.
Merrychef Eikon E3EE
Merrychef Eikon E3EE
Quite was fast.
Leasing quote was fast.
Price on both was reasonable.
3 days from quote to lease to delivery, and communication was flawless throughout. 5🌟
January 23, 2025
Unprompted review
Reply from Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated
Reply from Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated. We will let Fiona know!
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