I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... See more
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Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, United Kingdom
No recent history of asking for reviews
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Replied to 81% of negative reviews
Typically takes over 1 month to reply
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David White the engineer was fantastic. Have had a series of bad experiences with commercial dishwasher engineers but David was in a different class. Rest of service was fine but was not prompt. The delivery and installation was good. I wish that someone had asked if we needed to have our old dishwasher removed. I thought that I had asked about it but I had not and then had to pay even more to have this done despite having paid a lot for the delivery and installation. I would recommend them as service was efficient.

Reply from Catering Appliance Superstore
Fantastic Service from Fiona. Great products, as always.

Reply from Catering Appliance Superstore

Reply from Catering Appliance Superstore
Very professional.
Email answered straight away, with reply to my replacement broken item.
Took few days to find it.
Thank you

Reply from Catering Appliance Superstore
Fiona was very helpful and confirmed all details promptly and efficiently.

Reply from Catering Appliance Superstore
I love that quick response to my inquiry!
Thank you so much

Reply from Catering Appliance Superstore
You're well looked after at this Super Superstore!
They are very very efficient and professional. And if your order requires special attention because they've kindly made a special order for you - well you are in good hands.
Lindsey will keep tabs on it and keep you informed of progress all the way through - even if it's slipped through your consciousness - you'll be updated reliably.
And Catering Appliance are not only caring and efficient - but they are very competitive in pricing. Believe me, I know.
The price range for some of my stuff fluctuated alarmingly but Catering Appliance won through - and honoured their pricing.
And you have the bonus of lovely Lindsey keeping an eye on things for you!
Well done Lindsey - and many thanks.

Reply from Catering Appliance Superstore
We had an issue with a freezer, this was replaced early this year. Last week we had the same issue, after arranging an engineers visit Catering Appliance have offered me a full refund.
Yesterday I placed an order for a new freezer (different brand) which very promptly was delivered this morning.

Reply from Catering Appliance Superstore
The rice pot No cooker no light on

Reply from Catering Appliance Superstore
Just wanted to say The Catering Appliance Superstore could not have been more helpful due to communication problems I was encountering in the area I was in when placing my order.
A special mention to Louise who was a delight to deal with.
I have used this company before and will certainly do so again in the future.

Reply from Catering Appliance Superstore
Louise Perkins was super helpful as always!! Fantastic service and communication throughout the whole ordering process :)

Reply from Catering Appliance Superstore

Reply from Catering Appliance Superstore
Very efficient and friendly. Good prices as well.

Reply from Catering Appliance Superstore

Reply from Catering Appliance Superstore
Truly excellent...the whole process was taken care of from site survey to organising and arranging specialised delivery and installation. Jemma was fantastic and thought about things as much as we did from their end. All in all a fully satisfied customer...Thank you

Reply from Catering Appliance Superstore
I have been dealing with Fiona
So helpful, she couldn’t do more, fantastic service
Thank you
Warm regards
David Worrell

Reply from Catering Appliance Superstore
Fiona was yet again, quick and such a joy to deal with, knowledgeable and asking the right questions for me to get the correct items :-)

Reply from Catering Appliance Superstore
very easy to use web site could find what i wanted straight away. very clear instructions on ordering.
Have used Catering Appliance before and had no problems with any part of the service

Reply from Catering Appliance Superstore
Catering Appliances have been helpful in helping us to choose the right equipment and were positively responsive to a return we needed to make.

Reply from Catering Appliance Superstore
Excellent service from a company that has plenty to choose from. The staff are always very helpful (special note for Lucy), and efficient. Competitively priced and orders are delivered in a timely manner. Well worth visiting their website or their premises if you are looking for something in particular and cannot find it elsewhere.

Reply from Catering Appliance Superstore
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