Denis came in this morning promptly and undertook the cleaning of our kitchen ventilation system. He did a wonderful job. We continue to use CHS for their professionalism, competence and good value.
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See what reviewers are saying
Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... See more
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Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... See more
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While wondering what to do in regards to an additional door for the porch to create a cat trap, Jodie helped us by advising we could have grills on the gate we already have. The gate now looks super s... See more
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Company details
Information provided by various external sources
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Contact info
Longbridge Way, UB8 2YG, Uxbridge, United Kingdom
- www.cateringhygiene.co.uk
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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excellent service and value
I bought a cinders bbq, coffee maker, an a number of other items this summer. Service was excellent and super quick delivery. Great prices too.
October 22, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Simone
Thank you for your wonderful feedback! We’re so pleased to hear you were happy with our excellent service, quick delivery, and great prices. It’s fantastic to know we could help with your summer purchases, and we look forward to assisting you again in the future!
CHS Team
Used this company a couple of times to…poor service
Used this company a couple of times to buy Hobart equipment first time was fine but the 2nd time was a nightmare ordered the item and then it turned out there was a supply issue, this was completely out of their control however, trying to get information from them was impossible, eventually dealt with Hobart direct who were extremely helpful but Hobart then told chs to send the item and trying to find out when it is going to be dispatched is problematic spoke to customer service and they were as helpful as a chocolate teapot.
Their prices might be good but their customer service is awful
October 14, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Ron
Thank you for sharing your experience, and we sincerely apologize for the challenges you faced during your second purchase with us. While supply issues can sometimes be beyond our control, we understand how frustrating it must have been to encounter difficulties in getting clear and timely updates from our team. This is not the level of service we strive to provide, and we regret that we let you down.
Your feedback is invaluable, and we will be addressing this internally to improve our communication and ensure a smoother experience for our customers in the future. We truly appreciate your patience and hope we can regain your trust moving forward.
CHS Team
Misleading stock availability and poor customer care
I needed a three door bottle cooler for a birthday party, having looked on the internet it became obvious that stock was limited with all suppliers.Cateringhygiene was showing in stock what I needed so ordered and payed full amount. A couple of days later I received a email saying they were out of stock, which was frustrating. Finally after a few attempts I spoke to a sales person who checked on available stock and reordered with a additional cost. The cooler arrived a day late but fortunately when it did arrive I was there to receive it , the delivery driver and myself gave it a quick look over and all seemed fine. I stored it safely for two weeks until I needed it , unfortunately when all the packaging was removed for lifting it onto a cabinet it became apparent it was badly damage on the bottom corner. I immediately photographed it and reported this to Cateringhygiene ,the response from them was all damaged goods needed to be reported within 24 hours from delivery so they couldn’t help me . I am 100% certain the damage did not occur on my property and I am disappointed with their response, clearly they don’t believe or don’t care.
October 13, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Steven I am sorry for your situation, however the delivery companies do not accept liability for damage in transit if it’s not reported within 24 hours We make it very clear when processing orders that you have this short window to report any damage. Our terms are in line with all our competitors this is standard within our industry.
As this subject has been raised so it is a perfect opportunity to share terms where costs can be incurred so other potential customers are aware of them. We don't hide them and all our competitors have very similar terms.
CHS Ltd aims to offer the lowest prices with quick professional telephone support, we’re constantly checking competitor’s prices, so you don’t have to thereby ensuring you get commercial quality products for the best prices! Like our competitors we are a business-to-business website and consumer rights do not apply as you are trading under business terms. We hold stock of a number of items but also ship from manufacturers and importers whom themselves and their delivery companies will pass any costs caused by our customer’s error back to us. To provide you the best possible price, we cannot absorb any additional charges passed on to us; to remain the cheapest if the error is due to our customers, we have no alternative but to pass these costs back. Understandably some people are unaware of business trading and can get frustrated even though we are very transparent with our terms. To avoid these issues arising on purchasing we send emails highlighting the points where additional charges can be incurred. We offer good customer service but work within the boundaries below, please be aware of the following areas where additional costs can be incurred.
1) Aborted deliveries for large items like fridges and ovens; please ensure you’re there for the delivery and a large lorry can get to your premises.
2) Engineers called to your site and the issue is not covered under warranty (e.g. like a faulty fuse). The manufacturer will send us the invoice for work outside the warranty, we will request a fully refundable deposit prior to authorising the engineer. This is refunded in full when the manufacturer confirms the repairs were undertaken under warranty.
3) Most companies require damage in-transit to be reported within 24 hours. To help support your situation please take plenty of photographs of the damaged box with the delivery driver, if possible. Sign the note as damaged if you accept it.
4) With re-stocking we do not cover the return postage and will not pay for your re-stocking fees if imposed by the manufacturers or importer.
5) If you have a back to base warranty you’ll need to cover the postage and we will act as the messenger between yourselves and the manufacturer. They may not cover misuse like scale in a water boiler when a filter should have been used.
6) Some manufacturers may not accept back any item that has been used or is not in the original packaging.
The points above can understandably be contentious for people unaware of standard business terms and we’re pleased to make customers aware of these situations to minimise them occurring in future. We are a fair company who’ll not change our terms for customers who are abusive, repetitive or threaten to post public reviews. If you want the best prices in the industry and great customer service whilst working within these boundaries we are a great company to trade with. When shopping elsewhere within our industry please be aware all our competitors have very similar terms.
Regards
Catering Hygiene Specialists Ltd
Don’t trust the warranty
Maybe good at there job.
But useless after sales.
I bought a freezer less than a year ago.
Bought compressor packed up.
Taken them over 8 weeks to sort.
When finally sorted broke down within 3 days.
Lost sales and stock.
Still waiting for reply and repair updates.
September 27, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Asif we are truly sorry for the inconvenience caused by the delay, but this was out of our hands and down to the sub contracted engineers. We did everything we could to speed the process up for you.
recently made an order with this business. My customs will certainly be with them in them in the future.
Made many orders through catering hygiene and have never been disappointed.
September 17, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Katie
Thank you for your continued support and trust in us! We’re delighted to hear that you’ve consistently had great experiences with your orders. Your loyalty means so much to us, and we look forward to serving you again in the future!
CHS Team
Never normally leave reviews but this…
Never normally leave reviews but this company was exceptional, they distributed my order very quickly and all items came well packaged
September 16, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Oliver
Thank you for taking the time to share your feedback. We are very pleased to hear that you were impressed with our service.
Ensuring orders are distributed quickly and packaged securely is a core part of our commitment to customers. We appreciate you recognising our efforts and look forward to serving you again.
CHS Team
We have ordered multiple items through…
We have ordered multiple items through catering hygiene over the past few months and haven't had any problems - prices are very competitive and delivery times stuck to - would use again
September 16, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your repeat business and for taking the time to leave a review. We are delighted to hear you are pleased with our service.
We are committed to providing our customers with competitive pricing and reliable delivery times. It is great to know we have consistently met your expectations over the past few months.
We value your loyalty and look forward to supplying your catering hygiene needs again in the future.
CHS Team
Ordered a Hobart Blender had quick…
Ordered a Hobart Blender had quick delivery and great service. Would buy here again
September 15, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Brandon
Thank you for your review. We appreciate you taking the time to share your experience.
We are pleased to hear that you were satisfied with our quick delivery and great service. Providing a seamless and efficient ordering process for our customers is a top priority.
We value your feedback and look forward to serving you again.
CHS Team
Fantastic!
Great customer service very helpful and quick delivery would use again!
September 15, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Dan
Thank you for your excellent review. We appreciate you taking the time to share your experience.
We are committed to providing helpful customer service and quick delivery, so it is great to hear we met your expectations. Our goal is to ensure you have everything you need, precisely when you need it.
We value your feedback and look forward to serving you again.
CHS Team
Terrible
We ordered a toaster with this company as the price was significantly less than their competitors. The postage was slow and the box was tattered upon receipt. The toaster was broken. We attempted to contact CHS several times but the company either was non responsive or not interested. Thankfully, we paid via PayPal and had payment protection so eventually were refunded after opening a lengthy case. Even more frustrating, was that we were out of pocket for the return postage too. Shocking from start to finish. Terrible customer service. Avoid.
September 13, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for taking the time to provide this detailed feedback. We are very sorry to hear about the experience you had with your order.
The level of service you described, from the delivery condition to the challenges in communication, falls well below the standards we aim to provide for our customers. We sincerely apologise for the frustration and inconvenience this has caused.
Please be assured that we take your comments seriously. We are committed to providing reliable service and high-quality products, and your experience highlights areas where we must improve. We will be reviewing our internal processes regarding customer communication and product handling to prevent this from happening again.
We understand your disappointment and appreciate you bringing this to our attention.
CHS Team
I am not normally someone who complains…
I am not normally someone who complains as i prefer to give people the benfit of the doubt, however, after the Dualit panini machine I purchased arrived and it appeared to been used previously (certainly unboxed before) a piece of the equipment was damaged, this was collected and I am still waiting for the refund, I have chased this several times, get a reply to apologies for the delay and someone will get back to me, then nothing until I email again, get another apology and told someone is looking into it and so this goes on.
I will be notifying my credit card company on Monday to begin the charge back as I am fed up of waiting on the empty promises- this has been going on since 15th of July over 7 weeks!!
September 4, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Alison
We are truly sorry for this, however your panini machine came direct from Dualit and they dispatched the wrong item. The delay in the refund was down to issues collecting the item, then we cannot issue the refund until Dualit confirms they have checked it and accepted responsibility, there was again a delay with this. Once again sorry for the inconvenience.
Regards
CHS Team
Excellent brand first to arrived on the…
Excellent brand first to arrived on the market after quite a wait on the back order. I've placed a few orders with them before and they all arrived on time.
September 3, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your excellent review and for your repeat business. We appreciate you taking the time to share your experience.
We are delighted to hear that your back-ordered item arrived promptly and that your previous orders have consistently been delivered on time. Our commitment is to provide reliable, timely service for all our customers.
We value your loyalty and look forward to serving you again in the future.
CHS Team
2 x chargrills
Contacted CHS for a charcoal grill, fast friendly service and happy to place order with them,
Looking forward to the items arriving.
Thank you for the easy process.
August 19, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your review. We appreciate you taking the time to share your positive experience.
We are pleased to hear you found our service fast, friendly, and the ordering process easy. Providing a seamless and efficient experience for our customers is a top priority.
We value your feedback and look forward to fulfilling your order.
CHS Team
Severe lack of communication
Given that 38% of reviews are negative, this tells you something about the company's lack of communication.
How many personal customers do you know that trawl through pages of terms and conditions?!! If someone had actually bothered to pick up the phone and speak to me and alert me to these facts which by the way are not highlighted, I would not be writing on Trust Pilot.
Whether business to business, business to personal or personal to personal, communication is vital. What is worse is that this company have basically implied that unless I agree to them taking 30% of the value of the purchase AND an £80 collection charge, they will not take the item away. Surely if this was in their cleverly crafted terms, that I should have read word for word, they would not need to threaten not to remove the item?!
The item is blocking our front door. My husband's carer and all other visitors are having difficulty getting past it. No phone call from them, just silence. Unbelievable situation. I ordered this item for my husband's laundry as he is bedbound. If aomeone had spoken to me about the product, I would have been alerted to the fact that it may not be suitable for home use as it requires a much higher voltage of electricity to function and I do not have the capacity to do this.
August 13, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Sharmini
Thank you for taking the time to share this detailed feedback. We are very sorry to hear about the significant issues you have faced with your order and the distress this situation has caused.
The experience you have described, particularly regarding the suitability of the product and the clarity of our communication, is not the standard of service we aim to provide. We sincerely apologise for the frustration and difficulty this has created for you and your family. Clear, proactive communication is vital, and we failed to deliver this for you.
We take your comments seriously and recognise the need for immediate improvement. Your feedback highlights critical areas where our processes must be better, especially in advising customers on product suitability for domestic use and ensuring our terms are communicated clearly. We are reviewing our customer service procedures to ensure this does not happen again.
We want to resolve this for you. A member of our customer service team will be in contact with you directly to address the collection of the item and find a satisfactory solution. We appreciate you bringing this to our attention.
CHS Team
Reply from Catering Hygiene Specialists
Greg
Thank you for your review. We appreciate you taking the time to share your feedback.
We are committed to providing a helpful and reliable service to all our customers, so we are delighted to hear you had a positive experience.
We value your feedback and look forward to serving you again.
CHS Team
AVOID
AVOID
3 DAYS STANDAR DELIVERY TO 37 DAYS...
i have purchased a glasswasher the 8th of July ...after many calls and a couple of emails and never a replay i spoke on the phone with a person who toll me me it was going to be 7/9 days more...that was 5 days ago...lies and lies...and a email telling me it will arrive on the 17th of August_....this is a joke...never, NEVER again
July 31, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Daniel
We appreciate your frustration and feel the same way, but owing to shipping and customs delays some of our wholesalers keep putting the delivery dates back.
Sorry for the inconvenience, challenging times for everyone ...
CHS Team
Had an issue but was swiftly resolved
July 28, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Amar
Thank you for taking the time to leave your feedback.
We are pleased to hear that our team was able to resolve your issue swiftly. While we always aim for a seamless experience, we are committed to ensuring any problems are handled promptly and to your satisfaction.
We value your comments and look forward to serving you again.
CHS Team
Reply from Catering Hygiene Specialists
Thank you for your review. We appreciate you taking the time to share your experience.
We are committed to providing amazing service to all our customers, and it is great to hear that your experience reflects this. Building lasting relationships with our customers is a top priority.
We value your feedback and look forward to serving you again.
CHS Team
Please avoid this company
Please avoid this company, I bought a triple fridge off them and it’s was 4 weeks late on arrival. Then when it finally arrived it’s done nothing but leak. It took them 8 weeks to finally get a engineer round, when he arrived he said it was un repairable but this Mickey Mouse outfit are still contesting it, saying there not giving me a refund or a replacement. Please please please don’t give them your hard earned money, it’s the worst customer service I’ve ever had.
July 23, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Kirk I'm sorry you've felt the need to express this publicly because your warranty is not with us but the manufacturer. Unfortunately the engineer hasn't corrected the issue to your satisfaction nor did he say the fridge should be scrapped. To resolve this they have offered to uplift your beer fridge run tests on it at their factory then return it, however this is not a route you are willing to take. The manufacturer is trying to resolve this for you but needs every opportunity to assess it first.
Cowboys !
Cowboys !! Avoid!! I placed my order 09/07 with a 3 working day delivery, after not hearing called 16/07 to chase, was told to expect delivery deforme 21/07 !! Called 21/07 to be told it’s now out of stock and if I want to keep my order I have to pay an additional £40+ vat and delivery won’t be before 23/07, CustomerService is shocking and rude ! there are plenty of other suppliers out there, give them your custom not this circus !
July 20, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Daniel your purchase was held up by a payment review on PayPal so we couldn't release the product until this was resolved. Within this time frame the product sold out through our normal supplier. Please accept our apologies a new member of staff tried to assist by sourcing through a more expensive channel, this is not our normal practice and she has been retrained.
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