Denis came in this morning promptly and undertook the cleaning of our kitchen ventilation system. He did a wonderful job. We continue to use CHS for their professionalism, competence and good value.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... See more
Company replied
Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... See more
Company replied
While wondering what to do in regards to an additional door for the porch to create a cat trap, Jodie helped us by advising we could have grills on the gate we already have. The gate now looks super s... See more
Company replied
Company details
Information provided by various external sources
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Contact info
Longbridge Way, UB8 2YG, Uxbridge, United Kingdom
- www.cateringhygiene.co.uk
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Display Fridge
I bought a display fridge in January and have experienced issues with the fridge freezing my products. The company are not interested even though I am within my consumer rights to request a replacement or they must pay for an engineer to check it but they are still refusing. The fridge cost me £2500 but it’s obviously not ‘fit for purpose’ if it keeps dropping below 2 degrees. I am going to seek further legal advice but I wouldn’t recommend buying anything with this company. They are quick enough to take your money but not help resolve any issues!
May 16, 2022
Unprompted review
Reply from Catering Hygiene Specialists
I appreciate your frustration however at point of purchase you selected a parts only warranty and not to pay extra for a full warranty otherwise we would have sent an engineer to resolve this. Looking into the history the manufacturer has offered to send an engineer out and this was emailed to you, if you are still having issues please contact us so we can resolve this.
I ordered a freezer from CHS with a…
I ordered a freezer from CHS with a position and removal service, the team were very polite and efficient. All correspondence with the sales team has been very professional, will be using again.
May 13, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Natalie
Thank you for your fantastic feedback! We’re delighted to hear that our team provided polite and efficient service during your freezer delivery and removal. It’s also great to know that your experience with our sales team was professional. We truly appreciate your support and look forward to serving you again in the future!
CHS Team
DISAPPOINTED TO SEE NEGATIVE REWIEWS…
DISAPPOINTED TO SEE NEGATIVE REWIEWS FOR THIS COMPANY ..... I SUPPOSE EACH CAN ONLY STATE THEIR EXPERIENCE. A YEAR AGO I HAD A FLYSCREEN FIXED INSIDE MY FRONT DOOR TO ALLOW THE DOOR TO BE OPENED THOUGHOUT SUMMER, AND IT HAS BEEN GODSEND.
CANNOT FAULT THE COMPANY, EXCELLENT SERVICE FROM BEGINNING TO END, WOULD DEFINITELY RECOMMEND.
May 3, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Christina
Thank you for sharing your positive experience! We're so glad to hear that the flyscreen has been a game-changer for you and that you were happy with the service from start to finish. Your recommendation means a lot to us, and we truly appreciate your support!"
CHS Team
AVOID! MIS-SELLING & WORST SERVICE
APPAULING CUSTOMER SERVICE, NO FOLLOW-UP AND BLATANT MIS-SELLING OF PRODUCTS. Purchased a product that does not perform or produce as outlined in the online descriptions. The item was defective, but was told to 'use sticky tape to hold it together'. Will not give contact number, will not contact me to discuss. This is against trading standards and well-below the basic levels of customer service expected - certainly with higher-value purchases.
April 22, 2022
Unprompted review
Reply from Catering Hygiene Specialists
I appreciate your frustration however at point of purchase you selected a parts only warranty and not to pay extra for a full warranty otherwise we would have sent an engineer. Now you need to get your own engineer out then send us the his report and this will pass it on to the importer who will post the part out.
if you're looking for refigeration…
if you're looking for refigeration there's Plenty of choice at CHS. Keen prices and the ordering and delivery went smoothly. I'll definitely use them again.
April 4, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Rahma
Thank you for your kind words! We’re thrilled to hear you found plenty of refrigeration options at CHS and that the ordering and delivery process went smoothly. Your support means a lot to us, and we look forward to helping you again in the future!
CHS Team
Unbelievable warranty
The rice cooker from them stopped working in 9 month. I've asked them a repair with warranty but they asked me to pay £250+VAT for a repair deposit. The deposit will be paid back if it was a manufacturers defect but anything else it won't be paid back. I don't know why it stopped working so this is like gamble and I've never heard such warranty. My rice cooker was cheaper than the deposit and I also can't trust them if they say it wasn't manufactual defect.
They are cheap but better be avoided especially if you are buying equipment for your business.
March 25, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Makoto please accept our sincere apologies our advisor shouldn't have requested this. It is not our company policy to request for a warranty deposit for back to base items. We have emailed you arrange collection free of charge and for it to be inspected under Buffalo's warranty terms. To clarify if your item required an engineer to attend site, on this instance we do require a fully refundable deposit because we get charged from the manufacturers if they can't gain access or the issue is down to misuse or user error.
As this subject has been raised so it is a perfect opportunity to share terms where costs can be incurred so other potential customers are aware of them. We don't hide them and all our competitors have very similar terms.
CHS Ltd aims to offer the lowest prices with quick professional telephone support, we’re constantly checking competitor’s prices, so you don’t have to thereby ensuring you get commercial quality products for the best prices! Like our competitors we are a business-to-business website and consumer rights do not apply as you are trading under business terms. We hold stock of a number of items but also ship from manufacturers and importers whom themselves and their delivery companies will pass any costs caused by our customer’s error back to us. To provide you the best possible price, we cannot absorb any additional charges passed on to us; to remain the cheapest if the error is due to our customers, we have no alternative but to pass these costs back. Understandably some people are unaware of business trading and can get frustrated even though we are very transparent with our terms. To avoid these issues arising on purchasing we send emails highlighting the points where additional charges can be incurred. We offer good customer service but work within the boundaries below, please be aware of the following areas where additional costs can be incurred.
1) Aborted deliveries for large items like fridges and ovens; please ensure you’re there for the delivery and a large lorry can get to your premises.
2) Engineers called to your site and the issue is not covered under warranty (e.g. like a faulty fuse). The manufacturer will send us the invoice for work outside the warranty, we will request a fully refundable deposit prior to authorising the engineer. This is refunded in full when the manufacturer confirms the repairs were undertaken under warranty.
3) Most companies require damage in-transit to be reported within 24 hours. To help support your situation please take plenty of photographs of the damaged box with the delivery driver, if possible. Sign the note as damaged if you accept it.
4) With re-stocking we do not cover the return postage and will not pay for your re-stocking fees if imposed by the manufacturers or importer.
5) If you have a back to base warranty you’ll need to cover the postage and we will act as the messenger between yourselves and the manufacturer. They may not cover misuse like scale in a water boiler when a filter should have been used.
6) Some manufacturers may not accept back any item that has been used or is not in the original packaging.
The points above can understandably be contentious for people unaware of standard business terms and we’re pleased to make customers aware of these situations to minimise them occurring in future. We are a fair company who’ll not change our terms for customers who are abusive, repetitive or threaten to post public reviews. If you want the best prices in the industry and great customer service whilst working within these boundaries we are a great company to trade with. When shopping elsewhere within our industry please be aware all our competitors have very similar terms.
Regards
Catering Hygiene Specialists Ltd
Having used this company previously and…
Having used this company previously and found them totally professional, it made total sense to come back as repeat customer.
March 25, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Phillip
Thank you for your loyalty and kind words! We’re thrilled to hear that your previous experience with us brought you back as a repeat customer. Providing professional service is always our goal, and we’re so glad we could meet your expectations once again. We look forward to serving you in the future!
CHS Team
Couldn't be happier
We couldn't be happier with the service we received. The team were a pleasure to work with and did a fantastic job. They truly went above and beyond for us.
March 21, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Thank you Brandon. We are delighted you were pleased with our extraction and kitchen cleaning.
Reply from Catering Hygiene Specialists
Lucy
Thank you for your continued trust in us! We’re delighted to hear that your previous experience with our professional service brought you back as a repeat customer. Your loyalty means the world to us, and we look forward to serving you again in the future!
CHS Team
Great experience and great service
Great experience and great service. Thank you
March 7, 2022
Unprompted review
Reply from Catering Hygiene Specialists
"Thank you for your kind words! We're thrilled to hear you had a great experience and enjoyed our service. Your support means so much to us!"
CHS Team
My order was processed extremely…
My order was processed extremely quickly, arriving the next day and the price was the cheapest on the internet. Fast efficient service at the best prices!
March 3, 2022
Unprompted review
Reply from Catering Hygiene Specialists
James
"Thank you for your fantastic feedback! We're delighted to hear your order was processed so quickly and arrived the next day. Providing fast, efficient service at the best prices is what we strive for—thank you for choosing us!"
CHS Team
CHS will rip you off dirtily!!!
They will call you in non-working hours and claim you have missed their delivery so they can ask for a huge amount of money to get you "re-delivered".
March 1, 2022
Unprompted review
Reply from Catering Hygiene Specialists
I am sorry you have been charged for the re-delivery of your palleted item. The driver initially made an attempt to deliver but you weren't present. however on ordering we do make it very clear that our couriers charge us for aborted deliveries and where the fault is with the customer we pass these costs on. We are a business to business website and terms are in line with the majority of our competitors and this is standard within our industry.
As this subject has been raised so it is a perfect opportunity to share terms where costs can be incurred so other potential customers are aware of them. We don't hide them and all our competitors have very similar terms.
CHS Ltd aims to offer the lowest prices with quick professional telephone support, we’re constantly checking competitor’s prices, so you don’t have to thereby ensuring you get commercial quality products for the best prices! Like our competitors we are a business-to-business website and consumer rights do not apply as you are trading under business terms. We hold stock of a number of items but also ship from manufacturers and importers whom themselves and their delivery companies will pass any costs caused by our customer’s error back to us. To provide you the best possible price, we cannot absorb any additional charges passed on to us; to remain the cheapest if the error is due to our customers, we have no alternative but to pass these costs back. Understandably some people are unaware of business trading and can get frustrated even though we are very transparent with our terms. To avoid these issues arising on purchasing we send emails highlighting the points where additional charges can be incurred. We offer good customer service but work within the boundaries below, please be aware of the following areas where additional costs can be incurred.
1) Aborted deliveries for large items like fridges and ovens; please ensure you’re there for the delivery and a large lorry can get to your premises.
2) Engineers called to your site and the issue is not covered under warranty (e.g. like a faulty fuse). The manufacturer will send us the invoice for work outside the warranty, we will request a fully refundable deposit prior to authorising the engineer. This is refunded in full when the manufacturer confirms the repairs were undertaken under warranty.
3) Most companies require damage in-transit to be reported within 24 hours. To help support your situation please take plenty of photographs of the damaged box with the delivery driver, if possible. Sign the note as damaged if you accept it.
4) With re-stocking we do not cover the return postage and will not pay for your re-stocking fees if imposed by the manufacturers or importer.
5) If you have a back to base warranty you’ll need to cover the postage and we will act as the messenger between yourselves and the manufacturer. They may not cover misuse like scale in a water boiler when a filter should have been used.
6) Some manufacturers may not accept back any item that has been used or is not in the original packaging.
The points above can understandably be contentious for people unaware of standard business terms and we’re pleased to make customers aware of these situations to minimise them occurring in future. We are a fair company who’ll not change our terms for customers who are abusive, repetitive or threaten to post public reviews. If you want the best prices in the industry and great customer service whilst working within these boundaries we are a great company to trade with. When shopping elsewhere within our industry please be aware all our competitors have very similar terms.
Regards
Catering Hygiene Specialists Ltd
Excellent job
Excellent job. Very satisfied all went to plan. Will keep your details for future reference.
March 1, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Thank you Margaret. We're glad you are happy with the fly screens for your home.
Great customer service
March 1, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Luke
Thank you for your feedback! We’re so glad to hear you had a great experience with our customer service. Your satisfaction is our top priority, and we look forward to assisting you again!
CHS Team
Great service
Great service, with great feedback and help. Would recommend to everyone.
February 28, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Jonty
Thank you for your wonderful feedback! We’re thrilled to hear you received great service and found our team helpful. Your recommendation means so much to us, and we look forward to assisting you again in the future!
CHS Team
Excellent service and reasonable…
Excellent service and reasonable prices. Great communication and very helpful. Will recommend.
February 28, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Freva
Thank you for your kind words! We’re thrilled to hear you were happy with our service, pricing, and communication. Your recommendation means so much to us, and we’re delighted to have been able to assist you. We look forward to serving you again!
CHS Team
Don,t believe a word they say !,,,
I rang catering hygiene specialists on 14/02 to confirm verbally that if I ordered a display fridge that day it would be with me within 3-5 days -as they state on their website. They checked and said delivery would be thurs or Friday for my area south west so I ordered . On the 16/02 received an email from CHS telling me delivery would be on 17/02 between 8am and 6 pm . Having waited until 4-20 pm on 17/02 with no sign of delivery ,I rang customer services to be told No my delivery is not due until 22nd ( this is a Tuesday - bearing in mind they only deliver to south west on a Thursday and Friday ( also the fact that they state delivery is 3-5 working days on their website !,,,- blatant lies ). So this company lies on the phone and lies on the website about when a delivery will arrive . I would NOT have placed the order with them had I known this and this is why I specifically rang them before placing the order to check . Do yourself a favour and use anyone else . How companies can get honesty so wrong is beyond me - won’t be using them ever again.
February 17, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Tim
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and frustration caused by the delays in your delivery. We understand how important it is to receive accurate information, especially when making time-sensitive purchases, and it’s clear that we fell short in meeting your expectations.
We regret the miscommunication regarding your delivery date and the impact this had on your plans. Your feedback highlights areas where we need to improve, particularly in ensuring our delivery timelines and communication are clear and reliable. Please know that we are reviewing this internally to prevent similar issues in the future.
We truly value your feedback and are sorry to have lost your trust. If there’s anything we can do to make this right, please don’t hesitate to reach out.
CHS Team
Needed to quickly replace my glass…
Needed to quickly replace my glass washer which is an essential piece of equipment.
Steve in sales was really helpful guiding me through the options and getting me the replacement product I need.
Thanks all at CHS
February 8, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your fantastic feedback! We’re so glad to hear that Steve was able to guide you through the options and help you quickly replace your essential glass washer. Providing helpful and efficient service is what we strive for, and we’re thrilled we could meet your needs. Thanks for choosing CHS, and we look forward to assisting you again in the future!
CHS Team
Excellent !!!!
Excellent !!!!
Great service I ordered on Friday and the product came on Monday highly recommend this company lots of great products to choose from at really good prices.
November 22, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Oz
Thank you for your amazing feedback! We’re thrilled to hear you were impressed with our speedy service and wide range of great products at competitive prices. Your recommendation means the world to us, and we’re so glad we could exceed your expectations. We look forward to serving you again soon!
CHS Team
Great company to deal with
Great company to deal with - helpful sales staff and quick delivery - would recommend!
October 27, 2021
Unprompted review
Reply from Catering Hygiene Specialists
Will
Thank you for your kind words! We’re delighted to hear you had a great experience with our helpful sales team and quick delivery. Your recommendation means so much to us, and we look forward to assisting you again in the future!
CHS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.