Denis came in this morning promptly and undertook the cleaning of our kitchen ventilation system. He did a wonderful job. We continue to use CHS for their professionalism, competence and good value.
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See what reviewers are saying
Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... See more
Company replied
Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... See more
Company replied
While wondering what to do in regards to an additional door for the porch to create a cat trap, Jodie helped us by advising we could have grills on the gate we already have. The gate now looks super s... See more
Company replied
Company details
Information provided by various external sources
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Contact info
Longbridge Way, UB8 2YG, Uxbridge, United Kingdom
- www.cateringhygiene.co.uk
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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An Extremely Satisfied Customer
From the first phone call to the sign off of the scope of work, I was overly impressed. The communication was outstanding and when the team arrived to deep clean the commercial kitchen, they knew exactly what to do. In fact, they went over and above the scope of work and identified and addressed areas that would otherwise have been ignored. The team arrived and immediately went about their business. No chit chat or time out. The commitment to the job at hand was impressively. More importantly the commercial kitchen was unrecognizable after the team had completed the job. An outstanding job and I will have no hesitation in recommending CHS. Well done and thank you.
March 27, 2023
Unprompted review
Reply from Catering Hygiene Specialists
Mark
"Thank you for your incredible feedback! We're thrilled to hear that you were impressed from start to finish, from the communication to the execution of the deep clean. It's wonderful to know our team went above and beyond, addressing areas that might have been overlooked and showing such dedication to the task. We're so glad the commercial kitchen exceeded your expectations and truly appreciate your recommendation. Well done to the team, and thank you for choosing CHS!"
CHS Team
We ordered a £5,000 ice cream display…
We ordered a £5,000 ice cream display with this company. Before ordering we got in touch to check they had stock, they confirmed they had. We place the order straight away (1 min later), sent them the best-art of £5k. Next day order cancelled and no reasonable explanation or apology. We phoned them and again no reasonable explanation or apology and no urgency to refund "it will be with you when its processed...". A waste of time and such bad customer service. They either lied about stock or were incompetent. Avoid this company! and do what we did and paid a little more to a proper company with service and reliability. Saving a few pounds definitely doesn't pay when using Catering Hygiene Specialists.
February 17, 2023
Unprompted review
Reply from Catering Hygiene Specialists
Afternoon Richard,
Please accept our apologies, we do try to keep our website as up to date as possible with live stock however after weekends and depending how many there are in stock with our suppliers this can change quickly. We are sorry that on this occasion we have not met your expectations.
Great Customer Service
Great company to deal with. Customer service is great and staff are really helpful.
February 7, 2023
Unprompted review
Reply from Catering Hygiene Specialists
Lucy
"Thank you for your kind words! We're delighted to hear that you had a great experience with our company and found our customer service and staff to be helpful. Your support means a lot to us!"
CHS Team
AVOID THIS COMPANY
AVOID THIS COMPANY - USE AT YOUR OWN RISK! I ordered an ice machine from them. They package it in a way that when you open it you cant move it as its all strapped up! they advise to check it for damages and report within 24hours. My wife took delivery of this and i cheked over the box as requested but there was no damages to the box. I didnt realise they meant strip the whole thing down and out the packaging and report any damages within 24 hrs. The unit has a massive dent in the side which i have evidence it clearly there behind the delivery sticker they tried to conceal the damage with! Deceitful and dishonorable business. They have sent out a damaged machine nearly £400, hidden the damage on the box with the delivery documents (from their factory not the courier company) and then refuse to do anything about it as its not reported within 24hrs! I just wanted a replacement but was basically told to go do one!! DISCUSTING CUSTOMER SERVICE AVAOID AT ALL COSTS
October 1, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Afternoon Scott,
Please accept our apologies for this, it does state on our delivery information the below which would have been sent to you:
"Upon receipt of your goods, please inspect for any damages.
Should you have any concerns, please sign as damaged or decline the delivery. In the unlikely event of transit damage, please notify us within 24 hours, so that we can ensure a speedy resolution."
If it is not inspected and reported within 24 hours, the courier and our supplier will take no accountability for this as it cannot be determined whether it was damaged in transit or not.
We are sorry that on this occasion we have not met your expectations.
Excellent price and service.
November 2, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Karen
"Thank you for your feedback! We're thrilled to hear you were pleased with our excellent prices and service. We appreciate your support!"
CHS Team
Great customer service …
So happy with the initial customer service. Very helpful with great product knowledge.
November 3, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Teagan
Thank you for your lovely feedback! We’re thrilled to hear you were happy with our customer service and found our team to be helpful and knowledgeable. Your satisfaction is our priority, and we look forward to assisting you again in the future!
CHS Team
Bought a freezer 6 months age
Bought a freezer 6 months age. It went wrong and they just handed over to another company to handle repairs. I’m still waiting 4 weeks later and all I get is there waiting for parts. This company wants nothing’s to with once you’ve payed for the goods
October 7, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Afternoon Richard
Please accept our apologies it took this long, usually an engineer attends within 48 hours and any parts required sent out as soon as possible. Our warranty team work hard chasing everything up as this warranties are held directly with our suppliers.
We hope you got everything sorted.
Amazing customer experience
Amazing customer experience and all queries and issues were dealt with in such a professional and efficient manner! I’m very happy with my goods and couldn’t recommend this place more!!
October 22, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Isha
"Thank you for your amazing feedback! We're so glad to hear that your experience was professional, efficient, and left you happy with your goods. Your recommendation means the world to us!"
CHS Team
Avoid if you can
I have bought a freezer for £3600 and is faulty and they are fobbing us off saying it should be reported straight away and they only sold parts only, they do not understand the freezer is just unpacked and is faulty
October 18, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Afternoon Ash
We are sorry you feel this way, unfortunately when purchasing the unit you only selected parts only warranty which does not include labour. In this instance you would need to get your own engineer out and send us over the engineers report, from this we would send out any parts required.
Faulty goods/Terrible CS
I too had a fridge delivered that did not work. They do not understand their duties under distance selling and tried to fob me off stating they were waiting for the manufacturer's response. This is still ongoing and no remedy has been offered.
I wish I had read these reviews first. They do not care about the customer. If the price looks good don't be tempted. Avoid
September 8, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Afternoon Susanne
Please accept our apologies for this. We do not hold stock, so if something has arrived damaged we have to let our supplier know for them to advise on the next steps. We try our best to get answers and results as quickly as posible.
We are sorry that on this occasion we have not met your expectations.
Worst customer service ever…
Worst customer service ever experienced, Michelle and Maria. Absolute disgrace. Called to check product in stock before ordering online, advised yes, ordered online on 6th sept, ordered online on a next day service, week later no product arrived, called to chase to be told wrong email entered my end, advised product was not in stock, i was in happy and asked for as refund, placed on hold and spoke to supplier, told would receive product no later than 23rd sept, called today to chase to be met by the rudest customer service advisor and to be told that I hadn’t responded to email.
Asked for refund again and they didn’t like hearing what i had to say so endured the call
SHOCKING SERVICE, AVOID AT ALL COSTS !!
September 22, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Afternoon Thomas,
Please accept our apologies for the experience you have regarding your purchase. We are sorry that on this occasion we have not met your expectations.
Recently had some fly screens fitted…
Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption to canteen and workmanship couldnt fault. Many Thanks
Regards.
September 8, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Paul
"Thank you for sharing your experience! We're delighted to hear that Luther provided excellent service while fitting and repairing your fly screens. It's great to know his mobile workshop setup caused no disruption and that the workmanship was faultless. We'll be sure to pass on your kind words to him. Many thanks for your feedback!"
CHS Team
Avoid this company!!!!
Do not go near this company...delivered a battered product and wouldn't replace...taking this further under section 75.
August 1, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Afternoon Sarah,
Please accept our apologies for this, it does state on our delivery information the below which would have been sent to you:
"Upon receipt of your goods, please inspect for any damages.
Should you have any concerns, please sign as damaged or decline the delivery. In the unlikely event of transit damage, please notify us within 24 hours, so that we can ensure a speedy resolution."
If it is not inspected and reported within 24 hours, the courier and our supplier will take no accountability for this as it cannot be determined whether it was damaged in transit or not.
We are sorry that on this occasion we have not met your expectations.
Pleasure to deal with CHS
Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arrived within 3 days.
Then ordered an under counter bar cooler ( 2 days ago) still awaiting delivery.
Would highly recommend CFS
Thanks to all
July 27, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Davie
"Thank you for your wonderful feedback! We're thrilled to hear that Michelle provided such helpful and efficient service, making your purchase process quick and easy. It's great to know your chest freezers arrived promptly, and we hope your under-counter bar cooler will be with you shortly. Your recommendation means a lot to us—thank you for choosing CHS!"
CHS Team
Kitchen Extractor Clean
Kitchen Extractor Clean -
We used Catering Hygiene Specialist's as we had not realised that our certificate was out of date, Michelle was so helpful and managed to get it booked in for the following day. The service was amazing, we will continue to use this company for a yearly cleans. Fantastic service highly recommended.
July 26, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Demi
"Thank you for your fantastic feedback! We're so glad Michelle was able to assist you quickly and get your kitchen extractor clean booked in right away. It's wonderful to hear you were impressed with the service, and we’re thrilled to know you’ll continue to use us for your yearly cleans. Highly appreciated and highly recommended—thank you!"
CHS Team
They sent a broken fridge to me a year…
They sent a broken fridge to me a year ago and I'm still trying to get them to sort it out. It was delivered about a month before I opened my new business and the day I opened I turned it on and it didn't work.
I was asked for an engineers report which cost over £150 stating it had an internal gas leak, they then said there is no internal gas so my engineer must be wrong. Avoid at all costs
July 8, 2022
Unprompted review
Reply from Catering Hygiene Specialists
I appreciate your frustration however at point of purchase you selected a parts only warranty and not to pay extra for a full warranty otherwise we would have sent an engineer. Now you have paid for your own engineer and we are sending the part out to you so he can fit it, unfortunately that part is having to come in from abroad and will be with you the early part of August. Please accept my apologies for the delay.
Second time purchase, never again
I Have bought from this company before and been satisfied. However, having purchased a Bain Marie that tripped switches instantly when turning on I realised what all the other bad reviews were all about.
I instantly called them to complain and despite telling them that I was due to open a restaurant in 3 days the (very curt) customer service woman said there was nothing they could do until I emailed them to report the fault. The reply to my email stated that I had to pay up front £250 to get an engineer to come and inspect etc etc etc bla bla bla (yes if you read other people's reviews its the same very poor customer service. After reading these reviews I didn't trust CHS at all. So, instead I took apart the unit and found that 2 wires were not connected into their respective block (it wouldn't surprise me if this was a ploy to exctract more cash). Having mended the unit I subsequently contacted a few other suppliers who sold exactly the same thing and asked about their warranty procedure. All said, as it was brand new and never used they would send out an engineer immediately.
Well done CHS, you have just lost a customer with an expanding restaurant business. I will never purchase anything again and will spread the word about how bad you really are.
A word of advise, change your policy and stop ripping people off.
July 1, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Ian - It is a fully refundable deposit and our customers do get refunded as long as the issue is covered under the warranty. All our competitors will invoice you if the issue is not covered under the manufacturers warranty and many will also take a deposit. Very similar to when you hire a car, you have to pay a deposit. We do not hide where additional charges may be incurred and it is the same throughout our industry. These terms are listed below.
As this subject has been raised so it is a perfect opportunity to share terms where costs can be incurred so other potential customers are aware of them. We don't hide them and all our competitors have very similar terms.
CHS Ltd aims to offer the lowest prices with quick professional telephone support, we’re constantly checking competitor’s prices, so you don’t have to thereby ensuring you get commercial quality products for the best prices! Like our competitors we are a business-to-business website and consumer rights do not apply as you are trading under business terms. We hold stock of a number of items but also ship from manufacturers and importers whom themselves and their delivery companies will pass any costs caused by our customer’s error back to us. To provide you the best possible price, we cannot absorb any additional charges passed on to us; to remain the cheapest if the error is due to our customers, we have no alternative but to pass these costs back. Understandably some people are unaware of business trading and can get frustrated even though we are very transparent with our terms. To avoid these issues arising on purchasing we send emails highlighting the points where additional charges can be incurred. We offer good customer service but work within the boundaries below, please be aware of the following areas where additional costs can be incurred.
1) Aborted deliveries for large items like fridges and ovens; please ensure you’re there for the delivery and a large lorry can get to your premises.
2) Engineers called to your site and the issue is not covered under warranty (e.g. like a faulty fuse). The manufacturer will send us the invoice for work outside the warranty, we will request a fully refundable deposit prior to authorising the engineer. This is refunded in full when the manufacturer confirms the repairs were undertaken under warranty.
3) Most companies require damage in-transit to be reported within 24 hours. To help support your situation please take plenty of photographs of the damaged box with the delivery driver, if possible. Sign the note as damaged if you accept it.
4) With re-stocking we do not cover the return postage and will not pay for your re-stocking fees if imposed by the manufacturers or importer.
5) If you have a back to base warranty you’ll need to cover the postage and we will act as the messenger between yourselves and the manufacturer. They may not cover misuse like scale in a water boiler when a filter should have been used.
6) Some manufacturers may not accept back any item that has been used or is not in the original packaging.
The points above can understandably be contentious for people unaware of standard business terms and we’re pleased to make customers aware of these situations to minimise them occurring in future. We are a fair company who’ll not change our terms for customers who are abusive, repetitive or threaten to post public reviews. If you want the best prices in the industry and great customer service whilst working within these boundaries we are a great company to trade with. When shopping elsewhere within our industry please be aware all our competitors have very similar terms.
Regards
Catering Hygiene Specialists Ltd
the worst customer service
I have ordered a freezer from this company for a small village shop.
I Will Never Use This Company Again
I have never in all my 40 years working with the public ever dealt with a company with such bad customer service.
when you order something and it takes them
5 days to tell you it’s out of stock
2 days to confirm your replacement
7 days they just don’t communicate to you
2 days chasing them up
1 day to find the delivery firm has not been given a delivery time as that’s down to the customer to arrange
1 day to find out that the removal of existing freezer was cancelled with the out-of-stock item they could not supply.
on one of my many phone calls to complain I was told someone would call me straight back - after 40 mins I called them back and was greeted with hostility as I "keep phoning to complain"
use this company at your own risk
June 29, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Pete
"We're truly sorry to hear about your frustrating experience. This is not the level of service we strive to provide, and we deeply regret the delays, lack of communication, and inconvenience caused. Your feedback highlights areas where we need to improve, and we sincerely apologize for the way your concerns were handled. Thank you for bringing this to our attention—we will work to ensure this does not happen again."
CHS Team
Took absolutely ages for delivery
Took absolutely ages for delivery, even though it stated 3 days (it was bank holiday but it was much more than 3 days late), only half the delivery was correct, called to sort out the other half, rude woman wouldn't help me told me to email so i email and no one ever answers, wouldn't ever order again
June 21, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Faysal
"We're very sorry to hear about your disappointing experience. Delays and incorrect deliveries are frustrating, and we sincerely apologize for the inconvenience caused. It's unacceptable that your concerns were not addressed promptly and that you encountered unhelpful and rude service. Your feedback is important, and we will use it to improve our processes and customer support. Please accept our apologies for the trouble caused."
CHS Team
Good Website and helpful Customer Service
Having spent many hours researching a replacement gas powered Burco for my Scout group to use at larger camps I found the catering hygiene specialists website to be easily navigable and their customer services team helpful and rapidly responsive when answering queries via email. I would definitely recommend contacting this supplier if you have any questions regarding a product.
June 1, 2022
Unprompted review
Reply from Catering Hygiene Specialists
Richard
"Thank you for your kind words! We're delighted to hear that you found our website easy to navigate and that our customer service team was helpful and responsive. It's great to know we could assist you in finding the right replacement for your Scout group. We truly appreciate your recommendation and are here to help with any future queries!"
CHS Team
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