Wilson Plumbing and Heating Ltd Reviews 466

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they receive, highlighting the staff's politeness, efficiency, and hard work. Many people appreciate the clear explanations provided by the engineers and the tidy manner in which work areas are left. The overall sentiment points to a highly professional and customer-focused approach, with many consumers expressing their satisfaction with the promptness and helpfulness of the team, from initial contact to job completion. Reviewers frequently commend the staff for their knowledge and professionalism, making them feel at ease and well-informed throughout the process. The company is often described as eager to please, with a strong emphasis on providing a seamless and positive experience for every customer.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the professionalism, politeness, and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased we found Wilson Plumbing and Heating. From seeing a leaflet to checking the webiste, to Craig coming out to quote and alert us to some things that needed urgent attention, to Nick and Lewis... See more

Rated 5 out of 5 stars

Absolutely brilliant service . Lauren in the office is a super star so efficient and pleasant total pleasure to deal with. Paul the fitter arrived on time to the second , with paper boot covers con... See more

Rated 5 out of 5 stars

Contacted the company when my boiler seized up.The engineer (Paul) arrived as arranged the following afternoon. He spent a couple of hours & then stayed to do a service. Very pleasant & friendly. Paul... See more

Rated 5 out of 5 stars

Paul arrived at the scheduled time and started the boiler service promptly. He was friendly and efficient. He answered our questions and didn’t leave anything that needed cleaning up. His visit wasn’t... See more


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Wilson Plumbing and Heating specialise in domestic and light commercial heating including: servicing, repairs, maintenance installations and landlords certifications. We have experienced, qualified, highly trained engineers working with natural gas, oil, LPG, under floor and warm air heating. Established for over 30 years, the Wilson Plumbing and Heating engineers are a team of highly trained, quality, reliable, experienced trustworthy professionals. We pride ourselves on immaculate housekeeping, excellent customer service, good communication and competitive pricing. Our team offers an extensive range of works including energy efficient oil, LPG and gas boiler replacements, central heating installation, system design, boiler and heating repairs, gas and oil boiler servicing, gas fire installation, service and repair, landlords gas certification, caravan and park home safety certification and system flushing /power flushing. New boiler installation guarantees of up to 12 years - gas boilers are hydrogen blend ready. Our business and engineers are Gas Safe and OFTEC registered.


Contact info

5.0

Excellent

TrustScore 5 out of 5

466 reviews

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Rated 5 out of 5 stars

Bathroom towel radiator

Prompt reply to phone call regarding replacing radiator.
Radiator fitted before schedule.
Jamie work is very tidy, he is very polite & did an excellent job.
Highly recommend this company for new boiler, service & now radiator work.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

So pleased we found Wilson Plumbing and Heating. From seeing a leaflet to checking the webiste, to Craig coming out to quote and alert us to some things that needed urgent attention, to Nick and Lewis replacing our boiler, a radiator, sorting a few other things, and their advice on how to run the system we are very impressed. Nick and Lewis are 2 lovely guys, very polite, efficient and hardworking. Would highly recommend.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional from start to finish…

Very professional from start to finish nick and Ben got my new boiler in and working no problems no holdups great company pleased we have found them would definitely recomend this company to anyone needing a new boiler

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend them to anyone.

Paul arrived in good time to carry out a boiler service, he did the job quickly and efficiently and was impressed with Wilsons Plumbing and Heating and happy to recommend them to anyone.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wilson Plumbing Boiler Replacement

Wilson Plumbing have serviced our boiler since 2017 and have always been very professional, customer focused and competitive. August 2025 I noticed water dripping from the boilers and asked them to investigate. They promptly responded, diagnosed the issue, provided advice . The most efficient option was replacement due to the age of the boiler being 16 year . They provided a clear break down if works in a quote . As agreed, Nick ,Lewis & Ben arrived promptly at 7:30am, introduced themselves and started work on the boiler replacement along with 2 radiators in the living room. All work and cleaning up was completed to a professional standard including registering the warranty , Building Control approval and customer services from Lauren. I would have every confidence in recommending Wilson Plumbing and would like to thank them all for the service and customer focus they provided

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Nick and Lewis arrived on time to fit an air conditioning unit in my loft conversion. They were efficient and explained things as they were doing it. I'm always careful who I let in to do jobs and from the first visit they put me at ease and didn't leave a mess!
Lauren in the office was lovely to. She was very patient and sorted everything quickly.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Wilson Plumbing and Heating

Very easy to book the service of my boiler, after having a reminder it was coming due for annual service.
Paul the engineer called me before he arrived. He did a thorough inspection and service of the boiler and pressure tests. It was completed it a very timely manner and results passed on to me.
Thanks again to Craig, Diane and the team.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent boiler service

Paul arrived at the scheduled time and started the boiler service promptly. He was friendly and efficient. He answered our questions and didn’t leave anything that needed cleaning up. His visit wasn’t much of adisruption to our household and we were reassured that our boiler is in good condition and operating safely.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service to have outlets capped off

Great service and I really appreciate the work that was carried out. I had three gas out lets capped off and the engineer did a really good job and he cleaned up after himself. Did not take that long either. Will be using again.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service

Paul arrived spot on time to carry out a boiler service. Very clean and courteous tradesman who did the job quickly and efficiently. Extremely impressed with Wilsons and would recommend them.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Have used this company several times and always receive excellent service. Boiler service today by "Paul" who was very professional and efficient

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Service

We have dealt with Wilson Plumbing and Heating since 2014. The company is always eager to please. The staff are very knowledgeable polite neat/tidy in doing any work in the house. In short GREAT TO DO BUSINESS WITH!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler breakdown

Contacted the company when my boiler seized up.The engineer (Paul) arrived as arranged the following afternoon. He spent a couple of hours & then stayed to do a service. Very pleasant & friendly. Paul explained what he was doing & why. Won't be going anywhere else when the next service is due!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Used Wilson Plumbing & Heating for every boiler service since they replaced my boiler a few years ago.
Always very polite, very honest and does a great job.

May 9, 2025
Unprompted review

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