Very helpful team and all completed on time. Only problem was lead time from initial contact to installation, installation was good cleaned up after they did each job. System working well house warm a... See more
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Review summary
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Originally ordered in August 2025 but due to several unplanned circumstances my heat pump was eventually fitted this week. Throughout the process I've been kept up to date by Phoebe Matthews and Hayle... See more
Company replied
A great team, instilling confidence right from the start. Technical support, Stephen Hayward, was very helpful from start to finish and with the after care . The installation of a Heat Pump and al... See more
Company replied
Communication was excellent from start to finish. The survey was very detailed. The installation went well but did take 2 weeks given the size/ scope of work. Radiator sizes were specified but pipe si... See more
Company replied
Company details
Written by the company
We are one of the UK’s leading MCS-certified air source heat pump installers, owned by EDF, the UK’s biggest generator of zero-carbon electricity. We’ve installed thousands of heat pumps across the UK. Our comprehensive design, expert installation, and seamless process make it easy, start to finish.
Contact info
Stephenson Road West, CO15 4TL, Clacton-on-Sea, United Kingdom
- 0333 344 0717
- info@edfheatpump.co.uk
- www.cbheating.co.uk
4.2
Great
671 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Phoebe and the team did a great job at…
Phoebe and the team did a great job at installing our heat pump system. Would recommend.
November 7, 2024
Unprompted review
Reply from EDF Heat Pumps
Good afternoon Jamal,
Thank you for taking the time to leave us a review and your praise of Phoebe in particular is great!
We're always here to assist and support with any future queries should you require us in the future.
My experience with EDF
EDF were the second company I approached for a quote, after I had taken the decision to install an air source heat pump. I already had solar panels on my roof which provided power for heating water, and the main reason for accepting EDF's quote was that they were happy to incorporate these in their design, whereas the company providing the other quote intended to get rid of them entirely, since their equipment would not work reliably with them.
EDF's quote also came in as slightly less than the other. I believe the main reason for this could have been that the other company sent a representative to look at the house and assess the feasibility of installing a heat pump. EDF did not send anyone, but in the early stages relied on photos which I provided per their instructions. They sent an assessor later, but only after they had agreed that the project was feasible (including incorporating the existing solar panels). This assessor unfortunately made a major mistake in deciding that the new hot water tank would be installed in the loft: in fact it proved to be impossible to get a water tank of the proposed size through the small bathroom which gives access to the loft space. It was only when the installers (a separate company who sub-contracted the work from EDF) tried to get the new tank into the loft that it became clear it was impossible. Fortunately a very acceptable alternative was available, and the project went ahead with no further issues.
The installers were excellent - helpful, courteous and knowledgeable, and I have asked them to take on responsibility for carrying out the annual servicing. EDF too have provided excellent post-installation service, and when I could not get any cold water in a recent heat wave talked me through the process of reducing the water temperature in the tank.
The only glitch in this whole process was the mistake by the assessor over the positioning of the hot water tank. Everything else has been exemplary.
May 27, 2025
Unprompted review
Reply from EDF Heat Pumps
Good afternoon Mr Heppenstall,
Thank you for taking the time to leave us such a detailed review.
When deep diving into your journey it was pre us introducing new software for technical assessments followed by training on this.
Unfortunately this didn't help your particular journey, but we're confident the gap should be closed for future journeys.
Thank you for taking the time, to leave us such a constructive review, these detailed reviews help us improve our service for future customers.
We just had our heat pump installed
We just had our heat pump installed. The guys were very knowledgeable and tried their best to work with us on the best solution for our needs.
A particular mention to Sales Jason B, Design Jason F, our installer Ryan, and not forgetting the fabulous Phoebe.
They did a great job.
July 23, 2025
Unprompted review
Reply from EDF Heat Pumps
Good afternoon Mr Baverstock,
Thank you so much for taking the time to leave us a review.
It's great to see that throughout your journey we demonstrated knowledge and collaborated with yourself to attend to your needs.
It's brilliant that Jason, Jason, Ryan and Phoebe left a great impression with yourself along your journey.
If you require support or assistance going forward, please feel free to get in touch and we'll be pleased to help.
Heat pump installed by EDF heat pump
Heat pump installation by EDF Heat Pump & CB Heating went smoothly without a glitch. They organised government grant on our behalf. They go through the Design process and provide design and installation document in advance so that we understand what are required from us and what to expect from them.
January 7, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Mr Sung,
Thank you for taking the time to leave us a review.
It's great to read the areas you saw particular benefit from, around the grant being handled our side, as well as the design document being clear in regards to commitment from both partys.
Thank you once again.
If you require any support or assistance in future, please let us know and we will happily support.
CB heating
My experience of this company was made a lot more informative and kept in the loop by one of the employees conner read he kept me updated on most of the visits he was very pleasant and professional
March 6, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Mr Baldwin,
Thank you for taking the time to leave us a review!
It's great to see you were looked after well by ourselves and in particular Connor!
If you require any further support from ourselves in future, we're always here to offer any support or advice.
Excellent service
Excellent service from EDF Heat Pumps when I had a problem with the heat pump installed last summer. They got someone out quickly to resolve it without any bother. Highly recommended.
July 1, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Mark,
Thank you for taking the time to leave us a review.
It's great to see that our response to a problem encountered was timely and to your satisfaction.
If any problems occur in future, we're here to help.
Thank you once again.
I had a very good relationship with the…
I had a very good relationship with the EDF heat pump company, they were very professional and polite as well as being extremely helpful as I needed to replace a few radiators to work best with the new system and they helped me to choose the right ones. I would strongly recommend them to anyone. Tanya always stayed in touch even after the installation
August 5, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Ms Hermen,
Thank you for leaving us a review of your experience with ourselves.
Words such as polite and helpful are incredibly pleasing to read, as well as being happy to recommend us.
If you require any assistance in future, we're always on hand to lend our expertise.
We’ve had a really good experience…
We’ve had a really good experience with…
We’ve had a really good experience with the fitting of our air source heatpump. The administration has been so well organised and delivered by Natalie, nothing has been too much trouble. The installation team were very good. I would recommend this company with confidence.
July 7, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning,
Thank you for taking the time to leave us a great review.
It's great to read that you feel the installation was organised really well and also that off the back of the installation you'd happily recommend ourselves.
If you require any further assistance, we are always here to help
Heat pump installed by Liam smith…
Had a heat pump installed by Liam smith a month ago, very professional and has done a fantastic job. EDF on a whole were great from start to finish and I have no complaints what so ever
July 3, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Mr Owen,
Thank you for leaving us a great review!
It's pleasing to read that your allocated installer delivered a great product for yourself as well as the organisation as a whole meeting your expectations.
We're always on hand for any further assistance that you may require us for in future also.
The system was explained fully with diagrams
The proposed system diagrams and specifications were very detailed and explained to us, before signing contracts or anything. The work was carried out efficiently and all packaging etc was removed from our property. The Engineers were very pleasant, friendly and knowledgeable. They passed on, how we could make our then, current solar system even more efficient.
September 10, 2024
Unprompted review
Reply from EDF Heat Pumps
Good morning Mr Wilson,
Thank you for leaving us a review.
We love that you make special mention around the diagrams and specifications shared, we do try our upmost to share as much as possible in a customers journey to ensure that we allow a customer to feel involved in their journey to their new product.
Thank you for taking the time to leave us a review.
If you require any support or guidance going forward, we're here to help.
Excellent customer service
Excellent customer service, continuing through the install and into post care.
Very happy.
December 5, 2024
Unprompted review
Reply from EDF Heat Pumps
Good morning Mr Cooper,
Thank you for leaving us a glowing review.
It really is appreciated.
We're here for any future support or assistance that you may require in the future.
EDF Heat Pumps were great
EDF Heat Pumps were great from initial estimates, design, quality control, implementation, services and documentation. So many people I know have done their research and tried to install themselves but have found it very stressful. One of the best features of EDF was having named individuals at each stage like Ramya who took responsibility for the installation.
July 4, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning,
Thank you for taking the time to leave us a review.
We're great to see that your review was complimentary across multiple departments, as well as seeing the value of ownership across each stage of the journey with allocated individuals being seen as a great positive also.
We are always here for support or assistance should you require ourselves.
excellent service no problems at all
July 25, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Ms Newman,
Thank you for taking the time to leave us a review.
We're pleased to read your experience with ourselves was positive.
If you require our services or expertise in future, we're always here to help.
Thank you
I was extremely happy with all aspects of the installation, from the initial discussion and planning with Jason and Harley, practical details of timing and follow up with Phoebe, to the actual installation. Ciaran and his team were exemplary - courteous, extremely hard working and efficient and they made the whole experience better than I could have expected. I cannot praise them enough and send you all my thanks.
July 7, 2025
Unprompted review
Reply from EDF Heat Pumps
Good afternoon Wendy,
Thank you so much for taking the time to leave us a review!
We're pleased to read Jason, Harley Phoebe and Ciaran left a terrific impression on yourself along your journey.
We shall ensure they're all made aware of your praise.
Thank you so much for taking the time to leave us a review.
We are always on hand should you require any advice or action going forward.
Thank you once again.
Well explained and executed
From design to installation everything was well explained and executed. Decisions about placing heat pump, tank and routing of pipework discussed and agreed at each stage.
July 24, 2025
Unprompted review
Reply from EDF Heat Pumps
Good afternoon,
It's fantastic to read your experiences with ourselves.
I'm pleased to read that all key decisions were discussed and agreed. We like a customer to be involved in their journey to a heat pump.
We are always on hand for any support or advice that you may require going forward.
Thank you for selecting ourselves to deliver your great new heat pump!
Thank you to a fantastic team
A big thank you to the entire team who supported us through the installation of our air pump heat source.
Jason Benham from Sales was clear and upfront from the very beginning—explaining exactly what we were paying for and setting mutual expectations. Daniel Rabbit from Design patiently answered all our questions and made sure we understood every aspect of the system. Stephanie Byrne in Customer Operations did a fantastic job coordinating the entire project—your communication and organisation were truly appreciated.
And to our brilliant installation team—Ryan, Braiden, Collin, and the rest of the crew—thank you for your excellent work. Everything was handled professionally, and the results speak for themselves.
We’re very happy with the outcome. Thank you all!
July 11, 2025
Unprompted review
Reply from EDF Heat Pumps
Good afternoon,
Thank you so much for taking the time to leave us a glowing review!
It's great to read Jason, Daniel and Stephanie added to your journey.
Reading words such as clear and patiently used as well as praise around the communication is fantastic!
We will also ensure the installation team hear your praise also.
Thank you once again for working with ourselves to deliver your fantastic air source heat pump.
We're always on hand to help if you have any questions or queries going forward.
I wish there was a zero star.
Update Danny the New manager sorted the carpets out in speedy time. 1 weeks and it’s sorted
Thank you.
I wish there was a zero star. This company should be avoided at all costs. I am waiting 6 months for this company to fix the damage that was caused by my insulation. I have called emailed and been ignored. I actually had to leave my house for 3 days during the installation no water. Couldn’t flush toilet. Honestly I can’t believe the service and how this insulation went it also took 2 months to complete the job.
UPDATE finally got hold of a new manager that is going to fix my issues fingers crossed.
November 1, 2024
Unprompted review
Reply from EDF Heat Pumps
Thank you for bringing this to our attention and also updating to reflect our response to being directly notified.
We're pleased this has now been rectified for yourself and you're happy with the end result.
From a learnings perspective, this situation was owned via our appointed installer, initially there was ownership from our appointed installer, which is admirable, but a communication breakdown occurred leading to understandable frustration.
The changes we've made internally post this time are;
- A customer satisfaction call is conducted via our office install team the following week from install, to ensure any snags or unfinished works are captured timely.
- Updated 4 week internal ownership period and updated terms of service for our field colleagues to ensure ownership and accountability.
Upon hearing of this unresolved incident, we offered a date for a rectification visit within 48 hours and worked for a convenient appointment which we were pleased to have resolved for you.
We have also sent internal communications to our installers, to ensure that even if incidents are being self resolved, we require notification to ensure we are fully aware of incidents that may not be directly reported to ourselves, which has been understood and acknowledged.
Thank you for alerting ourselves of your situation, as much as we don't like to see the poor experiences it enables us to continually improve and ensure that we are not standing still and are seeking to close any gaps in customer service that we find along the way.
We're always on hand for any issues or advice that you require in the future also.
Great team
The EDF heatpump team were excellent. Different issues arose, including with the district network operator but the team supported us through these and stayed in touch through out the work. The install team were excellent and I can highly recommend them as they really took time to ensure the installation worked for our individual set up.
July 15, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Ruth,
Thank you for taking the time to leave us a review, it really means a lot to us!
We're pleased you felt supported throughout your journey, especially through periods with the DNO, which can be frustrating at times.
It's brilliant to see that the installation team took care of you upon install week and set your system up for yourselves as individuals.
We are always on hand to assist with any future questions or queries, so please feel free to get in touch if you require any support in future.
Whole process was first rate & good…
Whole process was first rate & good communication at all stages.
Installation service was excellent and can’t recommend Jason highly enough.
July 1, 2025
Unprompted review
Reply from EDF Heat Pumps
Good morning Mr Sprague,
Thank you for taking the time to leave us a great review!
It's brilliant to see that your experience was excellent with ourselves.
We are always on hand for any technical support or advice that you may need in the future.
Thank you for trusting us to deliver your great new system!
The Installer
The Installer, Ryan Matthews, was extremely professional and kept us informed every step of the way. He made sure that all of his tools were tidied away at the end of the day and he even hoovered the work area. Time keeping was brilliant, he informed us what time he would arrive in the morning and he stuck to it. When he had to pick up equipment before coming to us he would give us a rough time of when he would be here and I have to say it was pretty accurate. I would highly recommend.
July 1, 2025
Unprompted review
Reply from EDF Heat Pumps
Good Morning Debbie,
Thank you for taking the time to leave us a great review!
We shall pass on your feedback to Ryan, it's a brilliant read and great to see Ryan took such care of your property whilst on site.
Ryan's communication throughout clearly left a great impression.
Thank you once again for choosing ourselves to install your fantastic new heat pump. If you require ourselves in future, we're only a phone call / email away for any support or advice.
Thank you once again.
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