EDF Heat Pumps Reviews 667

Having had a terrible experience installing a ground source heat pump the experience with Ramya and EDF couldn't have been better. Everything was clearly explained and then delivered as described. My only complaint was that I had to provide the slab/base for the ASHP myself. It would have been much better and a complete service if EDF could have organised that as it needed to be absolutely flat which is a higher standard than most DIY people can manage!

CB heating, now EDF heating was a pleasure to deal with. I was constantly kept up to date with information and work proceedings. The whole process of having a heat pump installed was easy and efficient.
The follow up service was also excellent. In particular Ramya was very helpful.
I would strongly recommend this company.

Everyone involved were really helpful from office to tradespeople . Everything was explained to us as non technical types 😙 so was very grateful for that !
Ramya checked in intermittently to make sure all was well …thank you .
Would give 5 stars but obviously heating not tested thoroughly yet due to the Summer months continuing
But I am sure all will be great and if needed they will not hesitate to help us .

Just had a 4-day installation of an air source heat pump and 250L hot water tank completed by Chris, Ashley, and Tom from 21 Degree Heating, working on behalf of CB Heating (EDF)—and I’m absolutely thrilled with the result.

Their attention to detail was second to none. Every part of the install and setup was handled with care and precision, and they took the time to ensure everything was running perfectly. They went the extra mile to minimise external trunking for pipes and cables, which made a huge difference to the overall finish. The house was kept immaculately clean and tidy, and their communication was excellent throughout—friendly, professional, and always happy to explain the process.

It’s rare to come across a team this dedicated and skilled. I wouldn’t hesitate to recommend 21 Degree Heating and CB Heating (EDF) to anyone looking for a top-quality installation. Huge thanks to Chris, Ashley, and Tom—you’ve done a fantastic job!

⭐️⭐️⭐️⭐️⭐️ Excellent Service from EDF!

I had a fantastic experience with EDF from start to finish. The team recently installed heat pumps for me, and I couldn’t be happier with the whole process, special thanks to Sylvia Shearing from EDF Heat Pumps, she’s great support, very professional and worked hard to allocate an installer in my area to fit my tight schedule, promptly responded to my questions and resolved them in friendly and professional manner.

The communication was clear and professional throughout, and the engineers were not only skilled but also friendly, respectful, and tidy. They explained everything clearly and took real care in their work. The installation was smooth, efficient, and completed to a high standard.

I’m already noticing the difference in comfort, and I feel confident knowing everything was done properly. A huge thank you to the entire EDF team — highly recommended!

Great experience from EDF Heatpumps highly recommended.
Order process was great kept informed throughout and the instalation team were brilliant.

The lads fitting the system did a great job, arriving when stated, kept interruptions to the heating and hot water to a minimum (January Fitting) and communicated operating instructions well. There was a slight hiccup in the supply of parts which was resolved after a few phone calls. Initial contact was with sales team and then passed on to Phoebe who handled the rest of my queries well, Sophie in design was also helpful, overall impressed with set up.
There ASHP will hopefully come into its own this winter as the first period was spent setting up its schedules, fingers crossed I’ve got it right now

Overall good experience and really pleased with the outcome but with a couple of bumps along the way. I had an Ideal HP290 installed in March, which in the 5 months so far has performed well. The house has been at a minimum 19 degrees, the water is hot and the overall COP has been 4.16. Thanks to my other green tech and use of tariffs, at a notional maximum cost of £65 but in reality far less, for energy output that oil would have cost £242 to create.
Pavel who did the heat loss survey and installation did an excellent job. His quality of workmanship and attention to detail to ensure no future problems were second to none, albeit he had a few unexpected late night finishes to deliver in the time.
All the staff at CB Heating were friendly and open to discussion. Shout outs to Phoebe, Harley, Harley (in design) and Richard. Ultimately really happy with the deal, support service and product I but as said earlier with few bumps. These stemmed from the survey flagging the need for a larger heat pump (the HP290) than quoted. The initial bump was in relation an assurance about the cost of any subsequent change given at quote stage, notwithstanding this, I thought the ‘deal’ was still market leading at the time and so proceeded; the second bump involved getting confirmation of the extended warranty. Both resolved satisfactorily but the latter shouldn’t have taken nearly 5 months of chasing to sort.
As a side note, I think there’s scope in the process to consider more overtly the heat pumps integration with homeowners existing electricity system and other green tech, as well as other integral services e.g. fuse boards and construction of a base for the heat pump.

From the moment we first made contact we EDF heating (CB heating as was) we found ateam that was knowledgable and helpful. From first discussion through to site visit, design and install the team were courteous and nothing was to much trouble even when small tweaks were required. The install team were professional and tidy and accomadating to any issues as they arose. The entire process ran smoothly and we can't thank the team enough.

Really happy with our heatpump! We were introduced to EDF Heatpumps through Daikin at Fully Charged Live North and from start to finish it's has been an amazing experience. From the Heat loss survey to the carefully designed system and all the way to installation, it's all been amazing and super professional. For almost 18 months now, our home has been lovely and cozy throughout winter and the heating season. Huge thanks to Ramya and Andys install team and everyone we spoke to at EDF Heatpumps :)

I feel we have had a good system installed. I'm happy to recommend CB heating, Stephanie Byrne was helpful as was Nicholas in the sales team. As with most things there are things that could have been done better but everything was resolved in a timely manner, so I feel pleased with what has been installed.

Phoebe was great supporting the process at every step of the way.

I had an installation of a heat pump in November 2024 with CB Heating. They arranged for a subcontracted engineer to install the system which CB Heating had designed
The contracted engineer was a nightmare and caused a variety of problems, which resulted in CB Heating removing him off the job
I have awarded such a high rating for CB Heating as you don't know how good a company is until things go wrong.
I was shown the appropriate level of support and guidance through the individuals who work for the company,
In particular I would like to commend Phoebe Matthews from Customer Care and Martin Cammidge Technical field team, who really provided me with a duty of care.
I did submit a formal complaint which CB Heating responded to and offered me compensation which I accepted.
Again whilst the installation was difficult, I was happy with the response of the company and am very pleased with the heat pump

I would highlight that my first winter with the heat pump had an impact on my electric bills, I have subsequently increased my battery capacity as well as being able to get my smart meter to work so I am now on a smart tariff and hope this will assist with the cost going through the colder months

I do not regret changing from oil to a heat pump, I love the constant heat it offers, working away in the background
I would definitely recommend CB Heating if you are considering a heat pump!

I had been considering installing an air source heat pump for some time reading up the pro and cons including the suitability of my home.
I submitted an application to my energy supplier who advised that they were not currently accepting applications from my area.
I left it pending and a few months later I read an interesting article from EDF Energy Air Source Heat Pumps. I followed it up by making an application and the response and the process from initial start to the completion by all the EDF Team were customer focused throughout, from being advised the house was suitable for the installation of an air source heat pump and the provision of advice and support at every stage of the process from arranging the Energy Performance Survey to obtain EPC Certificate which included very useful recommendations to consider for increasing the EPC Rating of my home, to the Installation of the Heat Pump and the continued after care. All the EDF Team have been exceptional throughout and Phoebe Matthews has recently arranged support when a minor adjustment was required in meeting our needs.

The whole process went very smoothly, from the enquiry, to the application to the install and follow up. All questions answered fully and timely, everyone was very friendly and polite, we had excellent support from Phoebe who was our Customer Operations Advisor. Happy to recommend

CB Heating/EDF Heat Pumps provided a great, efficient service. Where there were small issues with my installation (external lagging replacement, and DHW tank levelling) Phoebe provided super efficient support, and booked one of their service engineers to come out in a reasonable timeframe.

Phoebe and the team did a great job at installing our heat pump system. Would recommend.

EDF were the second company I approached for a quote, after I had taken the decision to install an air source heat pump. I already had solar panels on my roof which provided power for heating water, and the main reason for accepting EDF's quote was that they were happy to incorporate these in their design, whereas the company providing the other quote intended to get rid of them entirely, since their equipment would not work reliably with them.
EDF's quote also came in as slightly less than the other. I believe the main reason for this could have been that the other company sent a representative to look at the house and assess the feasibility of installing a heat pump. EDF did not send anyone, but in the early stages relied on photos which I provided per their instructions. They sent an assessor later, but only after they had agreed that the project was feasible (including incorporating the existing solar panels). This assessor unfortunately made a major mistake in deciding that the new hot water tank would be installed in the loft: in fact it proved to be impossible to get a water tank of the proposed size through the small bathroom which gives access to the loft space. It was only when the installers (a separate company who sub-contracted the work from EDF) tried to get the new tank into the loft that it became clear it was impossible. Fortunately a very acceptable alternative was available, and the project went ahead with no further issues.
The installers were excellent - helpful, courteous and knowledgeable, and I have asked them to take on responsibility for carrying out the annual servicing. EDF too have provided excellent post-installation service, and when I could not get any cold water in a recent heat wave talked me through the process of reducing the water temperature in the tank.
The only glitch in this whole process was the mistake by the assessor over the positioning of the hot water tank. Everything else has been exemplary.

We just had our heat pump installed. The guys were very knowledgeable and tried their best to work with us on the best solution for our needs.

A particular mention to Sales Jason B, Design Jason F, our installer Ryan, and not forgetting the fabulous Phoebe.

They did a great job.

Heat pump installation by EDF Heat Pump & CB Heating went smoothly without a glitch. They organised government grant on our behalf. They go through the Design process and provide design and installation document in advance so that we understand what are required from us and what to expect from them.