EDF Heat Pumps Reviews 667

I have been living with the heat pump over 12 months now and have made significant savings on my previous gas supply for heating. The installation was well handled by CB Heating and its specialist installers who completed the work in 4 days.

I am still trying to get compensation for the tenant, who had her towels used to clear up filthy water from the radiators. This same water was allowed to soak into new fitted carpeting and the cleaning left rings of black marks. There was so much junk left in the bedroom, on the evening of the fitting that the tenant could not even use their bed. No apology or warnings given. Black hand marks were left on door frames and paintwork. Not just little marks that could be wiped away.
The person leading the fitting has left the company. Her communication was awful.
I honestly wish I had not wanted to think of the environment and I had just got a combi fitted for one third of the cost. I am nervous for winter! I put today's date but the fitting was back in March/April!!!!!

Highly rate EDF Heat Pumps for their expertise, knowledge and excellent customer service. Jenny is very professional yet compassionate and understanding of our needs. Our old boiler has broken down and we are without any heating. We are very happy with the EDF quotation and it was a close call but in this instance have decided to remain with our local known Company.

Seamless from start to finish. Really lovely and prompt people. Phoebe kept us up to date with everything. Straight forward process. Neat job. Would highly recommend.

EDF offered excellent service. All communication was informative and we were consulted on every stage. We are really happy with how the installation went with the planning and execution with EDF, designer and installers. Overall excellent management of the installation of our air source heat pump and we would recommend their service.

A year later, pleased with the install! We even had a minor issue with the control panel disconnecting, and they were able to resolve the issue for us over the phone. Thanks, Ramya!

Had a great experience with EDF heat pumps, very knowledgeable and helpful team from start to finish.

The installation was done by Sam and his team from SNT Plumbing & Heating LTD and they did an absolutely fantastic job, finishing everything much faster than anticipated with minimal disruption, couldn’t have gone better.

The heat pump installation went very well and all the process was clear and fairly simple. I barely had to do anything and was well looked after. Thank you.

My Heat Pump installation has just been completed so it is much to early to comment on the functionality or running cost of the system. However the whole process from initial contact and quotation through to start of installation has been very professional with friendly, courteous and helpful staff, including Maxine Wayland, Stephanie Byrne, designer Charles Gillard et al answering my many queries and questions promptly. My installation was not a straightforward one with the design/layout of the property complicating the issue and needing some quite difficult pipe runs in not easy to access locations and 8 large replacement radiators. The installation team led by John Tutill with Mackenzie, electricians Ash and Jack worked extremely hard throughout and kept me informed as work progressed. There were one or two hiccups along the way and the job took longer than expected (80 man hours) but the end result is to my satisfaction. I am a retired Chartered Engineer and a bit of a perfectionist so am usually very on edge when work is being done on my property but I quickly realised that John and team knew what they were doing and I relaxed, although the work rate they put in and the 3 long days left me exhausted and I was only watching! During the installation some unavoidable minor damage was caused but after discussion with John remedial work to my satisfaction was expedited. EDF is my energy supplier and I'm very happy that I chose them to do this job as I was expecting the process to be pretty tortuous; but in the end it has been much less disruptive than I expected and much of that is down to the efficiency and commitment of all those involved. All I need now is some cold weather to ascertain whether the system delivers the benefits I hope for!

Everything was organised perfectly, it all arrived on time and the installation went as planned. Throughout the process my main liaison was Phoebe and the communication from her and the rest of the team was perfect. Couldn't ask for more.

Sam completed our survey for the heat pump today, she was very efficient and explained everything we wanted to know very well, thank you sam

Had air source heat pump fitted , hit a few hitches but Paul from CBHeating was great , never left us without hot water . Phoebe from customer service always kept us well informed

Had our heat pump installed in December 2024. It was the last day as CB heating and first day as EDF heating. They were great fitting us in before Christmas, the installation team were quick and tidy and the system is delivering over 4 COP so we’re are extremely happy with the service and product. Can’t recommend them enough.

When I first decided that I wanted to install a heat pump in my house, I wasn't at all sure about what the process would involve. I chose CB Heating because they had extensive experience in that area, and am pleased to say that they guided me well through the process. They arranged the survey, the design process and the actual installation, as well as visits from an energy assessor to provide an Energy Performance Certificate and an electrician to install an isolator before installation began.
The installers, led by Mark Cranmer, were here for three days and inevitably there was disruption, and I was without hot water for a day, but they kept me informed about what they were doing and cleaned up after themselves each day. There was a hiccup over delievery of the materials - I was initially told that they would be delivered a week or so before installation, and the driver duly arrived, only to then be told by his boss that he couldn't unload anything until the installers were present. So, he had to come back again on the first day of the installation. But the installation then proceeded on schedule. Throughout the whole process, Phoebe Matthews kept me informed about what was happening - and she was there to answer the phone when the problem over delivery became apparent.
The installation coincided with the start of warmer spring weather, so I can't tell yet whether the heat pump will heat the house effectively when needed. Nor can I get much idea yet of the running costs. But it has been working and supplying hot water for over three months now, without any obvious problems.

Great experience from start to finish, especially Jennifer Humphrey who demonstrated the different heat pumps available. Lana Barrett kept in touch all the way through the process & answered any questions as they came up. Fitting team arrived at exact time & date as was agreed. Well done EDF heat pumps.

The installation of our Ideal HP590 monobloc heat pump by the preferred installers for EDF - DMR heating and plumbing was first class - from Dan who did the survey through Daryl and Ben who worked hard quickly and the pipe work is an absolute masterclass - any issues were rapidly sorted and nothing was too much trouble - the device itself has been thoroughly tested from a hot water side and it is just as good as our old gas system for heat ( with the added benefit of having a cool place to stand during the heat waves in wales just like an outdoor aircon system) - the staff at EDF were also polite responsive and helpful - thumbs up all round - Ed North Wales

A year ago CB Heating (EDF arm for air source heat pump installations) did a really good job of installing a High Temp Air Heat Source pump, from design to installation everything went smoothly, they assured me that they would stand by me for any warranty and servicing and has performed really well through the winter months, all very good.
However, it's come to the time where the system needs it's first annual service, I contacted customer care via email, they responded we don't do servicing you'll have to contact Daikin here's the telephone number goodbye! I was somewhat mifed with this attitude, but contacted Daikin as stated. Daikin responded that the system had not be registered with them and now because I haven't had a service within the year the 5 year warranty is also void, until it's registered they wouldn't give me any contact details of a servicing agent in my location! I'm furious that the system hasn't been registered by CB Heating and even more angry that CB Heating won't service their own installations and have invalidated the warranty even though they said that they would stand by me post installation. To rub salt into the wound the system has now developed a fault and is leaking water over the roof space and no longer works. I have no idea who is going to service this white elephant because there doesn't seem to be anyone in my location willing to do it.
I always say that you don't know how good a business is until you need aftercare or a warranty claim and how they resolve the issue. I'll leave it to the reader of this review to consider what I have said and to make their own mind up if they would like to hand over £13-14,000 to CB Heating and have little to no post installation back up when required.

*UPDATE: After I wrote this review CB Heating immediately contacted me and were very apologetic for what had happened. First of all they quickly organised an engineer to repair the system, within a few days it was running as smoothly as it usually does. They then contacted Daikin to resolve the the annual service agreement and reinstate the 7 year extended warranty. At every stage I have been reliably telephoned and emailed by Danny Tracey, I couldn't have asked for more, he was understanding, supportive and totally brilliant with getting the issues sorted.

Summary: My view of CB Heating, well all companies can fail at customer service from time to time, I guess it was my turn this time, but it's how they support you when things go wrong that defines how good a company is. Would I recommend them, I really would, they have supported me through what was a frustrating moment where I had doubts about them and my choices. The title of this review will remain because CB Heating came through with the support when I really needed them, well done!

From Kerrin at the sales end, to Jason at the survey stage through to installation by Braydon ( maynechoiceplumbing) the process was very well managed with clear explanations, expectation setting and enough flexibility to come up with a fitting installation. Ramya was the central point of contact and overall coordinator that made the process feel extremely professional and significantly exceed expectations. Since installation in April 2025 the weather has been so good that the heating has only kicked in occasionally but effectively and noticeably. However for hot water it has been perfect, also allowing us to remove some older noisy bathroom water pumps as now on a high pressure system.

Installation of our Heat Pump by EDF and CB heating during the JUL/AUG 25 Went extremely quickly with all the work done efficiently commissioning completed. Subsequently a minor hiccup occurred with the system principally with the control electrics.
Contact with Connor Read lead to the immediate attention of Gary Swan and team together with Conner Sandwell lead to the quick attendance and resolution of the problems
Recommission successful 99% confidence
We now have wait for cooler weather Oct/Nov to reveal the full capabilities of shiny new system!

I am satisfied with the function of the heatpump