The Specialist Audio Company Limited Reviews 

1,870
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient delivery service, noting that orders arrive promptly, seamlessly, and securely packaged ready for immediate household setup. Many buyers also appreciate the highly competitive prices offered across the entire catalog alongside expert advice provided by extremely knowledgeable staff on various audio products. However, some people mentioned encountering initial issues involving faulty components or damaged items upon delivery arrival. Despite these occasional problems, consumers generally found that customer support quickly resolved matters and successfully provided prompt replacements without any unnecessary fuss.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Product

Consumers find product quality to be outstanding, expressing great satisfaction with the audio gear they... See more

Service

Reviewers mention positive feedback about service, highlighting incredibly helpful assistance and great... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive across various audio... See more

Staff

Clients share positive opinions on staff and their deep knowledge. Reviewers mention receiving very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer services team were 5-Stars. We had a tricky situation where an expensive amp wasn’t working. Customer services shipped us an alternative amp at cost even though we had held the original... See more

Company replied

Rated 5 out of 5 stars

First time I have tried using this company, delivery was on time and everything as expected. My builder put up the speakers and cabling to the Amp without any issues. The sound quality is perfect! It... See more

Company replied

Rated 5 out of 5 stars

I bought a 7.1 in wall and ceiling speaker set up from the specialist audio company. Although I did the research for the set-up myself, they had everything I asked for, at the best price I could find... See more

Company replied

Rated 5 out of 5 stars

We got in touch with Specialist Audio when we were asked by our client to install some wireless speakers as part of an office refurbishment. Our usual wholesaler wasn't able to help with the informati... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

About The Specialist Audio Company Limited

Written by the company

Ceiling Speakers - www.ceiling-speakers.co.uk

The Specialist Audio Company is at the forefront of high quality home audio and architectural speaker systems. We are dedicated to helping our customers plan, purchase, and install fantastic products for everyday audio enjoyment, and we pride ourselves on our outstanding customer service. We’re particularly focused on providing integrated audio solutions which allow our customers to enjoy music, movies, gaming and sports in high quality with minimal impact on interiors.

To ensure our customers get the very best shopping experience and assistance for their project, The Specialist Audio Company operates a number of websites to cater for individual requirements.


Ceiling Speakers - www.ceiling-speakers.co.uk

Ceiling-Speakers.co.uk is dedicated to helping clients build high quality integrated home entertainment systems for music, film and gaming. It provides the UK's definitive resource to help you plan, purchase, install, setup and enjoy a range of quality home audio solutions. Our highly experienced team of experts, along with our carefully curated product line-up, will help you achieve audio nirvana regardless of your product knowledge.


Ceiling Speaker World - www.ceilingspeakerworld.co.uk

CeilingSpeakerWorld.co.uk is quite possibly the UK’s best online retail store for custom installation speakers, multi-room audio equipment, and home cinema products. If you already know which combination of products you need, then Ceiling Speaker World is the place to visit, with its extensive product catalogue from quality manufacturers, competitive prices, package deals, and large stocks available for free next day delivery.


Speakerpoint - www.speakerpoint.co.uk

SpeakerPoint.co.uk is home to all things audio for the home, garden, and on the move. With an extensive product catalogue consisting of great products from quality manufacturers, hard to beat competitive prices, great value package deals, and free next day delivery, Speakerpoint is the perfect place to browse for your next audio purchase.


Sonos Platinum Dealer - The Specialist Audio Company Limited

The Specialist Audio Company is proud to be a Sonos Platinum Dealer, and we know their products inside and out. In fact, all our staff use Sonos in their own homes! So when you buy Sonos products from us, you know you’re getting the very best advice and professional aftersales support.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,870)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price, great service, trouble free.

Cheapest I found on the web for a Sonos era 100. Quick and easy ordering, was delivered a couple of days later. Updated by email at every stage. Would definitely buy from here again.

March 26, 2026
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Matthew

Many thanks for taking the time to leave us a review. We're pleased to hear that you're happy with your purchase.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Easy and excellent

Very easy to search and order the products I needed. Delivery was on time. Very good first experience, will use again.

March 26, 2026
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi Lloyd

Many thanks for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us, and we hope to be able to help again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Excellent service

Excellent service. Very good advice over the phone and extremely prompt dispatch. Highly recommended.

March 13, 2026
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi Suzy

Many thanks for taking the time to leave us a review. We're glad we could help, and we hope you enjoy your new speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

As always great advice and prompt…

As always great advice and prompt delivery

March 9, 2026
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Reply from The Specialist Audio Company Limited

Hi Jason,

Thank you for taking time to leave us a review again. As always we are only too pleased to help where we can, very good luck with the ongoing project.
regards
The Specialist Audio Company

Rated 5 out of 5 stars

Great advice and a fast efficient…

Great advice and a fast efficient service.

February 10, 2026
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Reply from The Specialist Audio Company Limited

Hi Ken

Thank you for taking the time to leave us a review. We really appreciate your feedback. We're pleased we could help with your system, and look forward to assisting with further upgrades in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

GREAT customer service

The customer services team were 5-Stars.
We had a tricky situation where an expensive amp wasn’t working. Customer services shipped us an alternative amp at cost even though we had held the original amp for over 6 months while the install was completed. Super responsive and a very happy customer. So huge thanks to you Jason

February 4, 2026
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Reply from The Specialist Audio Company Limited

Hi Alex, and thank you for taking time to leave us a review it is very much appreciated, and only too pleased to help where we can .
regards
The Specialist Audio Company

Rated 5 out of 5 stars

This company is incredible do not hesitate to contact these guys

This company is incredible. Price and service is bar non one of the best companies I have ever used so good in fact I will be upgrading my entire system because of the level of quality products available and the incredible advice . Can’t wait to use again . Jason is a credit to your business.

February 5, 2026
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi Rob

Thank you for taking the time to leave us a review. We really appreciate your feedback. We're pleased we could help with your system, and look forward to assisting with further upgrades in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Fantastic Service & Brilliant Audio Gear

I recently bought Monitor Audio CM1 ceiling speakers, Monitor Audio Bronze 7G on‑wall speakers, and a set of speaker face plates from Specialist Audio Company, and I couldn’t be happier with price and service.

The CM1 ceiling speakers sound incredible—clean, detailed and far better than I expected from an in‑ceiling design. The Bronze 7G on‑wall speakers are just as impressive, offering a wide soundstage and excellent clarity while keeping a slim, stylish profile on the wall. The speaker face plates were great quality too and will give the entire installation a really tidy, professional finish.
What made the experience even better was the expert advice. The guys took the time to walk me through options, recommend the right products for my room, and offer helpful setup guidance. You can tell they know their stuff and genuinely care about getting things right for the customer.

Overall, top‑class service, great prices, and brilliant products. Highly recommended.

January 22, 2026
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi Huw

Many thanks for taking the time to leave us a review. We're really pleased to hear that you're enjoying the speakers so far. And that you had a good experience shopping with us. Helping customers achieve great sounding, immersive home audio systems is our number one goal, so I'm glad we could help.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Recently was looking for a sound bar…

Recently was looking for a sound bar and came across this site. The price for the Sonos was the best that I had seen and the delivery was very quick.
Will use this supplier again for some further speakers to the system

January 11, 2026
Unprompted review
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Reply from The Specialist Audio Company Limited

Dear Andrew

Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us, and your feedback is much appreciated.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

The team where very responsive at every…

The team where very responsive at every step of the project and a sign of great customer service is when things go wrong and when I ordered the one set of wrong speakers there was no problem changing them - thanks team

December 31, 2025
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Reply from The Specialist Audio Company Limited

Hi Stuart

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your purchase and project . Good luck with the installation work, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

5 Star Review from Frontline Electrical Ltd

We got in touch with Specialist Audio when we were asked by our client to install some wireless speakers as part of an office refurbishment. Our usual wholesaler wasn't able to help with the information we required. I spoke with Tom Thackwray and explained our clients request and what they wanted to achieve. It was clear from the off that Tom had an absolute wealth of knowledge on all things audio. I put his recommendation to our client who were pleased with the audio solution and the price and we placed the order which we received the next working day. We went with the Lythe Wi-Fi speakers, installation of which was incredibly straight forward and the sound quality was nothing short of excellent. Going forward, we will only use Tom and Specialist Audio for all our commercial and domestic projects we have in the future.

November 28, 2025
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi James

Thank you for taking the time to leave us such a comprehensive review. We really appreciate your feedback. We're glad we could help discuss and spec the best solution for your client. And it's great to hear that the installation went smoothly, and that it's all performing well and sounding excellent. We look forward to working with you on more projects in the future.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Excellent service

Excellent service, a good price on an open box and first class delivery. The item itself at the RRP seems expensive but when you see the build quality and fittings you see what you are paying for. I think a lot of thought has gone into the design and they sound great. Well worth the RRP.

November 27, 2025
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi Hamish

Thank you for taking the time to leave us a review. We're pleased to hear that you're impressed with the speakers, and we appreciate the feedback.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Highly recommend

Good information about specification, very competitive price, good communication and prompt delivery, I’m very satisfied thank you.

November 19, 2025
Unprompted review
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Reply from The Specialist Audio Company Limited

Dear Bryan

Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us, and your feedback is much appreciated.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Happy to recommend

Goods were dispatched quickly and arrived when they should have. The website carries good information and advice and the prices were competitive too.
I would have no hesitation using them again and woud happily recommend them to you.

November 17, 2025
Unprompted review
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Reply from The Specialist Audio Company Limited

Dear Mr Pinder

Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us, and your feedback is much appreciated.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Sonos Amp & 2 x Sonos 6-Inch Ceiling Speakers

First time I have tried using this company, delivery was on time and everything as expected. My builder put up the speakers and cabling to the Amp without any issues. The sound quality is perfect! It also very easily connect to your mobile and Spotify. Very easy to control, I bought 2 but it wouldn’t be bad to go for 4 as you can add them to other areas of your home.

November 19, 2025
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi Nidhish

Thank you for taking the time to leave us a review. We're pleased you were happy with the speakers and service you received, and hope you enjoy your speakers for many years to come ..

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Home Cinema & Music System for Smart Housr

Great professional advise, service and price on speakers systems for home cinema and all round music system for all rooms of a smart house.

November 3, 2025
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Reply from The Specialist Audio Company Limited

Hi Michael

Thank you for taking the time to leave us a review. We really appreciate the feedback. We're pleased we could help with your multiroom audio system, and hope you enjoy great sounding audio for many years to come.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Pre-sales and post-slaes was very helpful

Pre-sales was very informative and helpful. Delivery was as expected. Communication was fast by email. Post-sales equally good. I definitely recommend this company for ceiling speakers.

June 24, 2025
Unprompted review
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Reply from The Specialist Audio Company Limited

Hi Boirs

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your purchase. Good luck with the installation work, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Great advice

Great advice, quick and ho est

November 3, 2025
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Reply from The Specialist Audio Company Limited

Hi Paul

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your purchase. Good luck with the installation work, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Excellent advice

Had been looking at ceiling speaker for a bathroom for a while and came upon your web site. After some research I phoned to ask some questions. Tom was extremely helpful and actually phoned me back after he checked up on a query just to be sure. This made my purchasing decision easy. After a few days I now have a fully installed speaker which I’m delighted with!

October 20, 2025
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Reply from The Specialist Audio Company Limited

Hi Colin

Thank you for taking the time to leave us a review. We really appreciate the feedback. I'm glad I could help with the purchase, and great to hear that you're enjoying the speaker!

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

I couldn’t be more pleased with the…

I couldn’t be more pleased with the service received from Jason and the team I purchased a system from them last year everything went well I had a warranty problem with one of my speakers just recently they sent me a replacement in the post the next day no problems what so ever Jason guided me through a few troubleshooting tips tips via email and my system is all up and running again

October 6, 2025
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Reply from The Specialist Audio Company Limited

hi Lance,
Thank you for taking time to leave us a review, it is very much appreciated. Things can go wrong from time to time but only too glad to help on this occasion. Lets hope all is well now and you enjoy your system for years to come.
Kind regards
The Specialist Audio Company

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