I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
Company replied
The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
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Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality service delivered on time
January 3, 2026
Reply from Ceiling Tiles UK
Hi There,
Thank you for your excellent review. ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with the quality of the Elevate Cosmic tiles and that your order was delivered on time 🚚💨
Delivering reliable service and quality products is always our priority, so it’s lovely to receive this feedback. 💫
Thanks again for choosing Ceiling Tiles UK - we really appreciate it and look forward to welcoming you back in the future. 😊🙌
Best wishes,
Lisa & the CTUK Team
Great service
Great service, tiles were easy to order and managed to get a specific date for delivery. Delivery turned up on time and the tiles are exactly what we needed to help with insulating and soundproofing our offices. Would definitely use again. I have used a different company previously and was really unhappy with the product and service.
December 16, 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Marina,
Thank you for taking the time to leave us such a fab review! ⭐⭐⭐⭐
We are thrilled to hear that ordering was straightforward, your delivery arrived on the requested date, 🚚💨 and that the Acoustic Polypad Ceiling Insulation Pads were exactly what you needed to improve insulation and soundproofing in your offices 🔇
It’s especially great to know that your experience with us stood out compared to previous suppliers. We have a brilliant team here and providing reliable products and a smooth, supportive service is something we take great pride in. 🧑🏻💼👩🏽💼👷
Thank you again for choosing Ceiling Tiles UK, and we’d be delighted to help you again in the future 🙌
All the best,
Lisa & the CTUK Team
Review
Overall, we had a great experience with yourselfs, the works were completed at a fast pace while leaving the area clean and tidy afterwards, the men were also very well mannered.
I would highly recommend your company to anyone looking for quality ceiling work and exceptional service!
January 9, 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi There!
Thank you so much for taking the time to leave such a fantastic review ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great overall experience and that everything met your expectations. 🙌 Providing a smooth, efficient service and maintaining high standards throughout is something we take great pride in, so it’s lovely to receive this feedback 😊💪
Thank you again for your recommendation - it truly means a lot to us, and we look forward to working with you again in the future! 🔮
Best wishes,
Lisa & the CTUK Team
Consistently Great
Having used Ceiling Tiles UK previously I had confidence in placing my new order, and was not let down. The staff are always pleasant and helpful, efficient and knowledgeable. My order was on time and well packed. I will not be going anywhere else in the future.
January 9, 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Harry,
Thank you so much for taking the time to leave such a fantastic review ⭐️⭐️⭐️⭐️⭐️
We are really pleased to hear that your previous experience gave you the confidence to order with us again, and even happier that we met your expectations once more. Our brilliant team work hard to be pleasant, helpful, and efficient, so your kind words mean a great deal to us. 🙌
It’s great to know your order arrived on time 🚚💨 and well packed, 📦 and we truly appreciate your loyalty. We look forward to supporting you again in the future. 😊
Thanks again for your recommendation and continued support! 💚
All the best,
Lisa & the CTUK Team
On Time delivery
December 27, 2025
Reply from Ceiling Tiles UK
Hi there,
Thank you for taking the time to leave us a 5 star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear that your Zentia Aruba Boards were delivered on time. 🚚💨 We know how important reliable delivery is, especially when you’re working to a schedule, so it’s great to know everything went smoothly.
If you need any further products or support in the future, please don’t hesitate to get in touch - we are always happy to help 😊🔧
Best wishes,
Lisa & the CTUK Team
Great experience
Great experience. They helped us solve a problem we wouldn’t have been able to resolve without their expertise, and the part we ordered was delivered quickly, allowing us to complete our work without any delays.
December 8, 2025
Reply from Ceiling Tiles UK
Good morning,
Thank you so much for your kind review! ⭐⭐⭐⭐⭐
We’re really pleased to hear that our fabulous team helped resolve your issue and that the order arrived quickly, 🚚💨 allowing you to complete your work in time!
Your feedback means a lot to us, and we’re always here to help if you need anything in the future! 🔧
We look forward to welcoming you back soon, All the best for the festive period. 🎄
Lisa & the CTUK Team
Ceilings and beyond
We were looking for Tee pieces for an obsolete suspended grid ceiling. The advice and identification of the parts we required were brilliant. The subsequent friendly customer service I received by the staff at Ceiling Tiles UK to allow us to place an order was 5**.
By pure coincidence their distribution hub was local, allowing us to collect the items, which were available next day!!! The staff at this premises were again friendly and gave great advice on how they might be able to help with a future project at our school.
I can only finish with "I would highly recommend this company!
December 16, 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Mark,
Thanks so much for taking the time to leave such a fantastic review! ⭐⭐⭐⭐⭐
We are delighted to hear that our team was able to help indenfity the correct grid for your ceiling 🔧and provide clear advice throughout the process.
We pride ourselves on our customer service so its great to know you experienced friendly and helpful service both when placing your order 👩💼 and from our fab Warehouse Team!
Your recommendation really does mean a lot and I have passed on your kind words.
Thank you again for chosing Ceiling Tiles UK - we look forward to helping you again in the future!
Best wishes for the festive season. 🎄✨
Lisa & the CTUK Team
Issue Resolved Professional
There was initially an issue with incorrect ceiling advice, delivery wrong item, which caused some confusion. However, after contacting the customer team, the matter was resolved and the refund was processed. I appreciate the way the issue was handled in the end.
December 11, 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Mohamed,
Thank you so much for your 4 ⭐⭐⭐⭐ review.
We apologise for the confusion with the initial quote and we thank you again for your patience while we worked through this with you.
We are happy we managed to get the correct items to you on the next working day also at the same reduced price🚚✨and we issued the refund straight away 💳
We’re really pleased we could resolve everything for you in the end and appreciate your understanding throughout. Thank you again for your feedback, it truly means a lot to us 🙏
Wishing you a joyful festive season 🎄and we look forward to working with you again soon! 🤝
Tara & The CTUK Team
We were told we would have next day…
We were told we would have next day delivery but not told about the delivery charge. These were ordered a week ago and and we haven’t received them yet but supposedly being delivered on Tuesday 16th December a week later. Not very happy.
December 9, 2025
Reply from Ceiling Tiles UK
Hi Maureen,
Thank you for your feedback and for taking the time to speak with me on the phone.
As discussed, next day delivery does come with an additional charge, which is listed on our website at checkout 💻💳 We’re sorry if there was any miscommunication when you initially enquired about delivery.
Standard delivery times can vary depending on the product and we are pleased that we met the 3-5 day delivery lead time that was selected at checkout 🚚📦
Please always feel free to give us a call ☎️ if you need clarification on delivery times, options, or pricing, we’re always happy to help! 😊
Thank you again for your patience and for bringing this to our attention 🙏
We hope you enjoy the holidays 🎄
Tara & The CTUK Team
Top notch company
Top notch company, doing business as it should be done. Helpful to a fault. A1!
December 11, 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Craig,
Thank you for the excellent review! ⭐⭐⭐⭐⭐
You’re making us feel like superheroes!! 🦸💪
It’s brilliant to hear that our team could help and that your experience was A1 as it’s exactly what we strive for!!👍📦
We really do pride ourselves on our excellent customer service so reviews like this make us feel great! 😊😊😊
Thanks again for taking the time to leave us such a wonderful review and we look forward to working with you again soon! ✨🤝
Wishing you a joyful festive season and a Happy New Year! 🎄🎉
Tara & The CTUK Team
Great customer service
Great customer service
Very professional, polite and the order was spot on.
December 3, 2025
Reply from Ceiling Tiles UK
Hi Ana,
Thank you so much for your 5 ⭐⭐⭐⭐⭐ review and your kind words! 💞
We’re thrilled to hear you found our service professional and polite, and that your order was spot on 👌📦✨
Your kind words truly mean the world to our team 💙🙏 so thank you for taking the time to leave a review, we really appreciate it! 📝😊
We look forward to working with you again very soon 🚀🙌😁
Wishing you a joyful festive season 🎄
Tara & The CTUK Team
Although I had paid for next day…
Although I had paid for next day delivery driver ran out of time to deliver but changed it to a Saturday and delivered as said would ready for me to fit Monday. Tiles look great in shop makes it so much brighter will definitely recommend to anyone will also be ordering more to do front of shop in new year customer very pleased
November 27, 2025
Reply from Ceiling Tiles UK
Hi Samuel,
Thank you for the excellent review! ⭐⭐⭐⭐⭐
We’re really glad everything arrived in time for your job, even with the delivery hiccup. 🚚✨
It's fantastic to hear the tiles have brightened up your shop - that’s exactly what we love to hear! 😄💡
We truly appreciate your recommendation and look forward to working with you again in the New Year. 🛠️
Thanks again for choosing Ceiling Tiles UK! 🙏
Enjoy the festive period. 🎄
Lisa & the CTUK Team
Great service
Great service, great price - excellent communication.
I will use again
November 28, 2025
Reply from Ceiling Tiles UK
Hi Dan,
Thank you so much for the wonderful review! ⭐⭐⭐⭐⭐
We're thrilled to hear you were happy with the service, price, and communication. 💻
It was a pleasure supplying your suspended ceiling kits, and we’d be pleased to help you again in the future! 🔧✨
Many thanks for choosing Ceiling Tiles UK! 🙏
All the best for the festive period. 🎄
Lisa & the CTUK Team
Brilliant service
I entered the partial code i had from an old box and it matched it straight away. So easy to deal with and tiles arrived within 2 days which meant I could turn rhe offices around and have new Tennant in quickly. Brilliant service
November 25, 2025
Reply from Ceiling Tiles UK
Hi Barry,
Thanks so much for the awesome review! ✨
We’re really glad that finding your match was super easy and that your tiles arrived so quickly.🚚💨
We love hearing that it helped you get the office turned around and ready for your new tenant in no time! 🚀
Brilliant customers make brilliant service - thanks again for choosing Ceiling Tiles UK! 🙌
Best wishes for the festive season.🎄
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Good morning,
Thank you so much for your 5 ⭐⭐⭐⭐⭐ review!
We're thrilled your order arrived quickly 🚀and that you’re happy with your Zentia Aruba Board ceiling tiles.
We really appreciate your support and hope to work with you again son. 🙌✨
Best wishes for the festive season.🎄
Lisa & the CTUK Team
Excellent Communications
Website was easy to use, communication was excellent, delivery was as promised. All in all, very easy to work with.
November 25, 2025
Reply from Ceiling Tiles UK
Hi Craig,
Thank you so much for your excellent ⭐⭐⭐⭐⭐ review!
We're delighted to hear that you found our website 💻 easy to use and that our communication 📞 and delivery met your expectations. 🚚💨
It’s great to know you felt we were easy to work with.
We truly appreciate your support and look forward to working with you again in the future!
Best wishes,
Lisa & the CTUK Team
Very helpful
Very helpful in finding the correct tile for our building to match existing tiles.
Fast delivery.
November 18, 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Janet,
Thank you for the excellent 5 star review! ⭐⭐⭐⭐⭐
We are so glad we could help you find the perfect tile match for your building. 🧱
Fantastic to hear your delivery arrived quickly too! 🚚💨If you need any more support, we’re always here to help. 🙌
We hope to work with you again in the future. ✨
Best wishes,
Lisa & the CTUK Team
Great service
Great service, website has easy ceiling calculator to use to make ordering simple, items arrived quickly.
November 26, 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Steve,
Thank you so much for your lovely ⭐⭐⭐⭐⭐ review! 😊
We are really glad to hear you found the tools on our website easy to use and that your order arrived quickly. 🚀
If you need anything else or have any questions, we're always here to help! 🙌
Best wishes,
Lisa & the CTUK Team
Super reliable
We always obtain our materials from Ceiling Tiles UK because they are super efficient and the order always arrives in tact and on the day they say it will.
November 26, 2025
Unprompted review
Reply from Ceiling Tiles UK
Hi Janet,
Thank you so much for your wonderful ⭐️⭐️⭐️⭐️⭐️ review!
We're delighted to hear that you find us super reliable and efficient. It’s great to know your materials always arrive intact and on time - that’s exactly the service we aim to deliver every day 🚚💨
We really appreciate your continued trust in Ceiling Tiles UK and look forward to working with you again soon! 🙌😊
All the best,
Lisa & the CTUK Team
Exelant speed of dispatch easy ordering…
Exelant speed of dispatch easy ordering process would use again
November 10, 2025
Reply from Ceiling Tiles UK
Hi Stuart,
Thank you so much for your lovely review! ⭐⭐⭐⭐⭐
We’re really glad to hear you found the ordering process easy and the dispatch speed excellent. 🚀
We would be delighted to welcome you back again in the future! 💛
All the best,
Lisa & the CTUK Team
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