Cant add anything that hasn't already been said but wouldn't use them again. Terrible (well complete lack of) customer service. They clearly never look at their emails or just ignore them. Product was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After three emails and no reaction, neither to social media, adding review here. Is in relation to Order #275894: The 3kg Hamperwell mix arrived almost two weeks ago, and I must say I am extre... See more
Hamperwell publishes reviews purportedly made on JudgeMe. However, Hamperwell does not exist on that review website. Hamperwell has no phone number, and doesn’t respond to any emails sent to them. T... See more
Firtsly, i found it embarrassing that someone i care about had to recieve what i thought 'looked' like something a bit different for Valentines Day, in reality it was a box of old tat worth ± £3 tops,... See more
Company details
Written by the company
The UK’s No. 1 Gift Bouquet Company
Contact info
2 Sumner Point, Lancashire Business Park, PR26 6TZ, Leyland, United Kingdom
- 01772 952 638
- info@celebrategifts.co.uk
- www.celebrategifts.co.uk
1.5
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
50/50 experience 🤷♂️
50/50 experience 🤷♂️
- gift nice, well worth the money 👍
- customer service 👎 only email mon-fri
-delivery company they using 👎 👎
Overall will think twice before ordering next time, as really should consider have telephone customer service & definitely change courier company (if I know is APC will not purchase , already left negative review on APC , as this is not the first time courier company let me down-liars, take 2/4 days to deliver instead of nx day-no customer service).
September 19, 2021
Unprompted review
Reply from Hamperwell Ltd
Hi Harry,
I’m sorry to hear that you have had a bad experience with APC. We do offer DPD as an alternative option on the website for just £1 extra (it costs us a lot more than this…).
In terms of our customer service department, we can employ an extra member of staff to sit and answer emails on a Saturday and Sunday, but this will involve us raising the prices of our Bouquet gifts. We don’t personally feel that this is warranted at this time, given that we get less than 20 emails through over the weekend.
Husband loved his gift😍
Ordered the kinder bouquet for my partner and he was speechless. He absolutley loved his gift😍 Everything was nicely packed and i was shocked on how fast the delivery came. I will definitely be ordering from here again, my new place to order bouquets. Great for any occasion❣ thankyou for excellent service!💯
September 1, 2021
Unprompted review
Great professional service and lovely…
Great professional service and lovely goods! Thanks so much x
July 19, 2021
Unprompted review
Terrible Customer Service - AVOID
Order arrived damaged, emailed customer service who weren’t helpful at all, didn’t even bother to apologise or look into what happened. Ordered the gift as a 21st Birthday present so I was extremely disappointed. AVOID this company, after looking at the other reviews I can see that others have had the similar issue.
May 17, 2021
Reply from Hamperwell Ltd
Your order was from August 2020 and you contacted us about it last week, almost 10 months after ordering it. Unfortunately there is nothing that we can do when you have had the item for 10 months already...
Don’t order from Celebrate Gifts
I would strongly advise ordering through Amazon and not direct from Celebrate Gifts. If your delivery is messed up ( My Mother’s Day gift arrived 3 days late - very upset Mum ) all they do is take no responsibility and offer - eventually - the delivery charge back! Amazon would refund the lot and it wouldn’t take SIX weeks.
May 3, 2021
Exactly what I was looking for!
I was looking for a gift with Lindt chocolate and this was so perfect! Service was excellent and delivery was on time!
I would highly recommend Celebrate Gifts
April 29, 2021
Perfect made my mother in law so happy
Perfect made my mother in law so happy
Delivery quick and project was fantastic
April 13, 2021
Ordering from the site was very…
Ordering from the site was very straightforward and delivery was spot on. As I bought the item as a gift I can't really comment though have been told by the person that it was beautiful 👌
April 10, 2021
The gift was amazingly presented
The gift was amazingly presented. The box it is delivered in is beautiful.
The customer services team was amazing when I had to call them because somehow I had managed to put the postcode wrong on the order.
But they changed it for me without issue.
And my mum was delighted with her gift that suited her tastes perfectly. Would use again for sure.
April 8, 2021
Excellent products delivered exactly as…
Excellent products delivered exactly as requested communication great. Would use again.
April 8, 2021
70th Birthday Chocolate Bouquet
I ordered a 70th Birthday Chocolate Bouquet for my Auntie, and she loved it. As we can't be together at the moment, it put a smile on her face.
April 1, 2021
Beautiful uniqueness
Beautiful, unique gifts for an amazing price.
Will shop here again and again!!
April 1, 2021
Great company
Found this company while looking for a special gift. Excellent choice, great prices and fantastic service. Will definitely be using them again.
April 1, 2021
Carol - Woodford
Excellent service, prompt delivery and first class products very nicely arranged and packed. Great value.
April 1, 2021
Perfect!
The bouquet was really appreciated by a friend who has been working long hours. I would highly recommend. Perfect.
April 1, 2021
I have ordered quite a few of these…
I have ordered quite a few of these chocolate bouquets over this last year for birthdays etc and I have (and the people who have received them) have not been disappointed. Would definitely recommend.
March 31, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.