Centraal Beheer Reviews 

This is the worse insurance company in the Netherlands. Their customer service is horrible. I've missed one payment without noticing and they cancel my insurance without even telling me... and they blacklisted me so now noone will insure me anymore....

They are mean, vendicative, and horribvle all around. I hope their business sinks cause that's not how you need to treat your customers.

They have made my life impossible for 30 euro. That's just mean.

Centraal Behher took a very long time to review my application for a camper insurance. After, more than 6 weeks they claimed I did not have any years without damage, making me pay more than twice as much insurance premium than when applying got the insurance. Although I have never had any damage in my driving history (over 25 years now). After sending an overview of the lease company showing I did not have any damages, it took another 2 weeks before Centraal Beheer replied that the years without damages are not valid because the lease contract has not yet ended.
All in all I have paid a ridiculous amount of insurance premium for an insurance which I would never have taken if I would have known the premium would be this high. And the company is not willing to make any refund because of their slow handeling. All in all not a good experience.

Centraal Beheer treat their home loan customers like criminals when replying their home loans faster. Within their own rules this is allowed, yet they assume some criminal activity and keep interrogating and assuming until their customers are emotionally exhausted and lambasted. Why such extremely bad customer service? CB - If you interested in catching criminals, join the police.

One of the worst companies that I have ever seen in NL. I was client with then for more then a year, year an half. Premiums payed on time, but when I got into trouble and needed their help, the whole circus started.
At first unable to communicate with advisers via chat, they either don't care, or don't know what to do. You have to repeat same question to new agent every few hours. When I got tired of their behavior, asked for cancelation of the contract..several different people were asking same and same questions when. They have all history of conversations in front of you. Asking same stuff how can I help when you have same questions asked several times, it was just unprofesial. Well on the good side at least I know what company I should avoid.. my advise- stay away from them

Their home insurance feels like a scam, not a proper insurance.

Any time we claim something from Centraal Beheer (and it's proper damage to the house that was out of our control, nothing silly or unreasonable), it gets rejected with nonsense reason.

Water damage to the wall from a leaky roof doesn't get reimbursed because 'the house should be watertight'?! Another time, a blocked drainage repair doesn't get reimbursed because we handled it quickly enough not to cause any further damage (so I guess in their thinking we should have let it cause critical damage which would be more costly to everyone involved?).

One more experience over the years: after discovering that they have been charging insurance for our previous home that we already canceled, do you think they bothered paying us back the full amount? Guess again!

Their explanations don't make sense and instead of trying to be helpful they just do whatever to weasel out of any responsibility or fulfilling what they try to portray.

I had a car accident in November, till now no information on the status, no contact, no money transfer.. I called them couple of times and each time they have different excuse as how not to give me any information.

Had an item stolen from luggage during travel.
Made the claim with Centraal Beheer.
The item was bought for 120 euros approximately.
The item now costs around 160-200 euros today.
Central Beheer depreciate the item and pay out a fraction of the actual cost to replace it.

This is known as cash-value insurance (with depreciation), in some cases they may fully consider an item depreciated and pay nothing.

Absolutely shocked that you can pay for an insurance that knows it will not pay out... Buyers be warned.

Unreliable company that lies and changes the narritive to dupe their customers and avoid paying for what their customers are insured for. Stay away from Centraal Beheer Achmea and consider yourself uninsured if they are your provider.

I have purchased all insurances (house, 2nd house, car, 2nd car, legal & liability) with Centraal Beheer. Recently, I talked with Klaas-Jan van der Hoek on customer service helpline - he was very patient and very friendly. He helped me understand the insurance coverage in English - translated many words for me so was very helpful and even helped me save more than a 100 euros per month on the total insurance costs. The Centraal Beheer software platform is also amazing with all documents and packages in one click. I highly recommend them. Well done Klaas!

Horrible, unprofessional, liar damage expert, who dares to question even pictures and state it's not true. Do yourself a favour, avoid them by any cost! Don't expect that your damage will be covered.

I had really bad experience with the reisverzeking from centraal beheer.
They rejected a genuine claim from me.
The low cost airlines cancelled the tickets and refused to give refund, obviously we will ask reisverzekering but according to them this is between airlines and me..

Update now 12 more emails no reply from them.They should have paid me 34,000 euros,but not one reply from them,these are crooks,all you every get are auto replies

This has to be the worst company I have ever dealt with,you send them an email and get a message back we will contact you within 14 days.Nothing happends.For the last two years,I have emailed them so many times and never had a reply.Last time it took THREE MONTH before I got a reply This year I am due for the payment I have been trying to get information about.I sent 11 emails before I had one reply and then nothing.No contact person,they also say they can not speak English,They are a Dutch company and everyone in Holland speaks Dutch.In the end I posted a message on their Face book page and got an answer.My policy is due 1st July,but so far nothing from them.This is one company I would never advice any one to deal with,they take your money every month,but when you try to find your about being your investement back,you hear nothing