Centrona Gas Reviews 94

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's responsiveness, especially in emergency situations, with engineers often arriving promptly and resolving issues quickly. Consumers highlight the professionalism, courtesy, and expertise of the staff, who are commended for their thoroughness and ability to explain technical matters clearly. People appreciate the efficient service, from initial assessments and quotes to installations and repairs. Reviewers frequently mention specific engineers by name, expressing gratitude for their exceptional service and dedication. The company is also recognized for its transparency, fair pricing, and commitment to customer care, with many customers expressing a willingness to recommend them to others.

Reviews shaping this summary

Rated 5 out of 5 stars

Emergency call-out when our boiler packed up on Sunday morning. Daniel came out within two hours and had us sorted by lunchtime. Proper professional who clearly knows his trade. Will definitely use Ce... See more


4.9

Excellent

TrustScore 5 out of 5

94 reviews

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Rated 5 out of 5 stars

Emergency call-out when our boiler…

Emergency call-out when our boiler packed up on Sunday morning. Daniel came out within two hours and had us sorted by lunchtime. Proper professional who clearly knows his trade. Will definitely use Centrona Gas again.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Centrona gave a good quote very…

Centrona gave a good quote very quickly. Ben, the engineer arrived promptly and installed the boiler with the minimum of fuss. All working well and with two years free service, what is not to like!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

John the engineer was awesome

John the engineer was awesome. We initially were somewhat frustrated with some admin issues but he was very professional and explained to us what the problem was set about to effect the repair. His demeanour, professionalism sets him apart from other workers. Thanks

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient leak detection service

Mark did our water leak detection quickly and thoroughly. He spotted the hidden leak behind the bathroom tiles and fixed it professionally, potentially saving us from major damage later. His knowledge and experience were evident throughout. Rachel arranged the emergency appointment at short notice. Very pleased with the professional approach.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ben was class

Ben was class, he came identified the issue and fixed it, he went above and beyond expectations so will defo use them agan!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Installed

We had an old, inefficient boiler that was costing us a fortune in bills and breakdowns. After getting a few quotes, we went with Centrona Gas. From the initial survey to the final installation, everything was handled professionally. The engineers arrived on time, were polite, and kept the workspace clean throughout. They explained how to use the new controls and even helped us set up the thermostat. The new system has made a noticeable difference in heating performance and our bills. Would absolutely recommend them to anyone needing a reliable boiler install.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Cover Repair – Quick Response and Great Service

I had an issue with my boiler that was covered under my Centrona Gas service plan, and they responded immediately. The engineer arrived the same day, identified the fault, and got my heating and hot water back up and running in no time. What I really liked was the transparency no hidden charges or unnecessary upselling. The service plan has been excellent value for money, and I’m really pleased I signed up. Thanks again for the great service!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

My old boiler was leaking and after 3 attempts to sort out the issue by Centrona Gas I decided to get a new boiler installed . Ben who installed the new boiler was excellent , it took him a full day and he went above and beyond. I work in A&E and had to work , so on top of a doing great job Ben even took the time to send me videos demonstrating how to use the boiler
Overall everyone I have dealt with at Centrona Gas has been excellent and it has been personal service . Definitely Five stars

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

Ben from Centrona has gone above and beyond to help resolve our boiler and plumbing issues. I can't recommend him highly enough. At last, we have found a plumber we know will get the job done!

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Value and Service

Offered exceptional value for their services. They provided a detailed quote, and the installation was carried out promptly. The team was polite and professional, making the entire process smooth and easy.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

I needed urgent help with my boiler

I needed urgent help with my boiler, and Centrona Gas came through for me. The engineer was knowledgeable and fixed the issue quickly. The entire process, from scheduling the appointment to completing the job, was smooth and hassle-free.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using Centrona for my 20…

I have been using Centrona for my 20 properties in the New Cross/Old Kent area. They are always on time, never any hassle and I access all my documents including gas safely certificates via their online system. I would like to thank Rachel so much who is always on hand to help

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with our new boiler…

Very pleased with our new boiler installed today. The quality of work was excellent. The lads were professional, through, and explained everything clearly. The team made sure everything was tidy and left no mess result and will definitely use you again.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Superb installation from Ben at Centrona…

Superb service received from Centrona gas today on a new boiler installation.

A company is only as good as the people it employs so a massive shout out to Ben who did some really professional work today.

The boiler installation was a full days work and Ben took the utmost care and attention in what he was doing, the old pipework was disgraceful and ben has installed the new boiler and rerouted the pipework to near perfection.

The job took longer than initially anticipated but its clear from watching Ben work that installations arent an exact science, there were numerous challenges which Ben overcame and the result speaks for itself. I know Ben had the option of resuming work the next day but he showed dedication to getting the job done in one hit because he knew how important it was for us, and the inconvenience it would have caused otherwise.

What a trooper! a great asset to this company who takes pride in doing a good job and putting customers first, what more could you possibly ask for?

Keep up the good work Ben and Centrona!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fault on boiler

I have been a customer for many years and continue having a positive experience with Centrona Gas engineers. They are reliable, efficient and knowledgeable. They came to sort a fault with the boiler very quickly and explained what was happening. Very pleased with them, one feeks they care.

September 11, 2024
Unprompted review

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