Centrona Gas Reviews 93

The engineer, Ben, was excellent, he did a great job installing my new boiler, great communication, kept me informed all the way, and he tidied up after...loves his tea!

Thank you for the great work carried out a 66 chelmer rd braintree Essex the plumber was professional worked all day with a break fitting a new boiler he was considerate could not do enough to people happy 10out10 ps put dust sheets down and cleaned all rubbish up and away mr larkin

John and his colleague called the night before the installation and on the day to confirm that all was covered.
The tenants said that they were efficient and polite.

Guys came on time and kept me in the loop on their progress, took a bit longer than planned but cleaned up afterwards. And showed me how to use hive thermostat and demonstrated that everything was working before they left.

I used Centrona for 5+ years to service the boiler on my rental property and took out their insurance policy for breakdown/replacement. After 5 years, boiler completely broke down for first time and no heating/hot water for tenants.

Although Centrona visited next day, they didn't repair it. Unlike most tradesmen, Centrona don't advise the landlord of the issue/next steps - you have to call their office and chase it usually 3-4 times over a few days and go through Chinese whispers with the office rather than speaking to the engineer.

I was finally advised it would need a power flush for £900 (which isn't covered by the insurance I had taken with them) despite Centrona's own website quoting £400 for a power flush of this size and the system being fully flushed 5 years earlier and radiators previously heating well. When I raised this, Centrona didn't have an answer and I was basically told the engineer is qualified so that's the situation and that's his quote.

I paid to have a second engineer from a different company look at the boiler. Communication was far better with photos, videos and an in-depth call whilst at the appointment. He immediately shut down the boiler due to gas safety and showed the parts that had failed. The whole boiler unit needed replacing - the power flush Centrona quoted for was irrelevant to the issue and the water was clean and clear.

Centrona had serviced and cleared the boiler two months prior and never mentioned any of the issues building up that caused the failure, or even when they visited on the breakdown. The second company could not believe I was quoted for a power flush to fix the issue and doubted previous boiler services had been done properly.

After being a loyal customer to Centrona for years, their service completely failed when I needed it.

5 Star All Round Amazing quality of work, communication skills, customer service skills, from start to finish couldn’t ask for more.

Please don't use. We have had boiler insurance since 2015. Our boiler was serviced Nov 21 and certified. It subsequently broke down over Xmas and Centrona had no one to look at it for two weeks - apparently they have only one engineer employed at that time. I engaged with another certified independent engineer who said it was not serviced properly and should not have been certified. I have tried contacting Centrona since January to complain and cancel my insurance (as they clearly are unable to deliver on their promise) and they have ignored my phone calls/emails to discuss with management and continued to take monthly payments by Direct Debit until I contacted my bank to stop them. I would strongly urge anyone to not use this company.

Very professional and dedicated service. Jon and his team took the time and care to walk through the options for replacement boilers and quoted for the service quickly in order to get a speedy replacement for the broken down boiler. Replacement service was conducted in a highly professional and timely manner and working heating and hot water was soon restored to the property. I can recommend their service wholeheartedly.

I asked Centrona to visit my flat on 9 December 2021 as the electric air heating was not working correctly. I paid in advance. I am not sure if they went to the correct address as the invoice sent to me was for a neighbours address.
Over 3 weeks I asked for Engineer's report so I could see what the problem was and what measures were undertaken to correct. It eventually arrived providing details of checks carried out. All the checks were "check gas this..." "check ignition..." and many other checks for gas.
My flat is in a tower block and has no gas, so how did Paul the Engineer carry out gas checks on a flat with no gas. I need to provide the tenant and local council with proof that I have addressed the heating problem, giving them a gas report for a flat with no gas does not suffice.
Every time I call to try and resolve I get someone else giving me a load of flanel.
The only reason I used Centrona was my usual guy was having a hip replacement, I have to now pay him to visit the flat and see if there are any issues.
Please do not waste your money and time on Centrona.

Paul has always been a total professional. Prompt, polite, great communication, tells it like it is in terms of my options, and gives great advice. I thoroughly recommend him.

Centrona Gas installed our new boiler in 2015 and have been doing an annual boiler service ever since. The boiler is working brilliantly still. They are a really friendly and professional company. We have gotten to know Paul as he does the service each year and he's always on time and does a great job. When the pipes froze a couple of years ago due to very cold weather, Paul was able tp talk me through what to do over the phone shortly after I called in. I cannot recommend them highly enough-honest, high quality local service.

Paul Lawson was very helpful. He checked our boiler and central heating systems and gave us practical tips for using it through the winter. Very helpful and efficient.

Paul has serviced our (ageing!) boiler annually since 2016 , most recently in May this year. He has also carried out a couple of repairs (2017 and 2019).
I have found him professional, efficient, reliable and personable and am delighted to commend his services.

About a month ago we had a problem with the boiler.
We called Centrona Gas for assistance.
Engineer called Paul arrived very promptly, he diagnosed the problem straight away and repaired it quickly. We were very happy with Paul's attitude and the his professionalism.

Terrible company. Unorganised and don’t seem to communicate between staff. John had promised me to resolve my issues. Only to not answer any of my calls after the initial complaint.
After various calls to the office my problem is still in dealt with 3 months later.
Wouldn’t recommend

Absolutely appalling company. My parents have been left without central heating all over the Christmas and been offered help on 5th jan. They are 82 years of age and my father is vunerable. They called on Christmas Eve to report the fault and nobody called them
Back. I am so angry with this shoddy company and will be taking legal action as their website offers 24 hour emergency service. Shame on you, absolutely disgusting treating your older clients like this they should be priority.

I had Paul around to service my boiler to keep the warranty in date and he called to let me know when he would arrive and was on time which is a good start. He explained everything going on and fixed a few issues i didn't even know i had which was surprisingly good.
I signed up for the cover and now have the piece of mind that if anything goes wrong all i need to do is call and centronagas will be round to fix it for no extra charge which is great as my last boiler repair was very expensive. I was hesitant about using them following recent reviews but paul explained most were due to issues surrounding covid and the old office they had. Hope this helps. Thanks

I have had engineers booked in two occasions to resolve installation issues (Centrona have the installation contract) that will invalidate my warranty.
They have failed to attend on both occasions and have not called to advise this.
Two days wasted waiting.
When I called I was told that my booked engineer had Covid. When I challenged the person as to why I hadn't been called I received no answer but was promised a call back soon - 6 hours later no call back.
The company who I purchased the boiler from have now promised an engineer from a different company.

I had been with Centrona since 2013 I have a portfolio of 11 properties. in the early years they were so good, a breath of fresh air from British gas, however in the last 2 years the company has gone from excellent of appalling. Every one of my tenants has complained at the lack of service from them. to the point this week no one has answered the phones. I pay for a 24 hour service, some of my tenants have waited months for parts, engineers who don't turn up, or turn up when not booked. I am so disappointed in how this company has lost its way. I would not recommend to anyone who is looking for a reliable service. Everyone of my properties should have had a service this year with a landlords certificate. none of this has been carried out, so what

This is my second review.
Funny enough I received a phone call requesting the reason behind my review. When explained they were happy to cancel my direct debit.
However i never got the boiler service which I paid all year and I am still waiting for my tax invoice which I did request them several times via email.
This company should be and will be reported under the Consumer right act.