CenturyLink Reviews 1,933

It's no wonder why they average 1 star on over 1800 reviews. This company is a joke. Look elsewhere for your phone and internet needs. They just lost a customer of over 43 years

What can I say about this company and it's disastrous approach to business, product and customer service ?
Many, many people have experienced or known someone who has had the Centurylink experience involving the 3 listed above.
Particularly with customer service.
It's not even worth a lengthy, griping diatribe.
I'll just recommend .. do an internet search for "positive reviews for CenturyLink".
1 out of 5 stars virtually everywhere. Google reviews, BBB(***), Yelp, Reddit .....
MY Public Service Announcement here is:
They claim "we like to tell people that if you are going to CANCEL service with them, do it before your current (paid in full) month is up"
BUT, THEY don't tell people.
If you are paid through the 2nd of the month and cancel on the 3rd of the month ..... they ( ** in states that don't forbid it as illogical, deceptive and dishonest ) will bill you for the entire month.
"We do not prorate final bills".
Although, they will not tell you at the time of cancelation. You will receive a past due bill with an $18 late fee.
Pretty lucrative, if you can get away with charging $'s, without having to do or give anything
(Other than aggravation) in return.
Deceptive practices, that go against anything I would call "good business".
In other words " YOU need US, more than we need you.

If I could leave zero stars I would. Absolute worst internet company I have ever had the unfortunate privilege of using!

When service is running it's OK. But you better hope you NEVER have any issues or outages or you will be without service for weeks-months. AWFUL customer service. Phone techs know absolutely nothing about the technical side of things and refuse to even TRY to assist you. They simply make you an appt that's 4 weeks out and tell you to wait for the tech to visit. And then you receive a text saying your tech won't be there until ANOTHER week out. So you don't have service for over a MONTH and the rude and dreadful, unhelpful phone techs refuse to assist you at all. (And then CL still charges you for the month that you didn't have any service due to problems on THEIR end.)

The worst damn company I’ve ever had the displeasure of working with. We had, and I’m not exaggerating, 17 outages in 3 months. 17 EFFING TIMES. They take forever to get service workers out, they don’t inform anybody what’s going on. We were out for 3 days at one point and we both work from home, screwing our paychecks on multiple occasions. They offer zero reimbursements for the constant outages. Also, their speeds are dog shit and just outright terrible. Do not EVER sign with t this pathetic excuse for a company unless it’s the only option. I’d take Hughes Net before these idiots. .

I was repeatedly lied to by customer support people, via chat and over the phone about overbilling happening though autopay. They refused to reimburse me for the stolen amount, and took 0 responsibility for lying to me even though we both had it in writing from chat transcripts. I have been a customer for over five years and I can not wait for fiber optic to be installed by a local and respectable company so I can cancel their services. Beware CenturyLink does bad business!

Absolutely awful. I just moved into my new
apartment. The only wifi offered here is Century Link. Had an appointment today, and waited from 8am. Wait window was until 5. I suddenly got a text that technician was coming between 8am-7pm today. I called my sales rep who works with my apartment complex and was told that the technician canceled because I wasn’t home. I WAS HOME ALL DAY!!! The sales rep was just apologetic abs offered to reschedule. Told me there was no way for him to resolve this and find out what happened. I called customer service and was transferred 5 times. By the 5th time, the man could not understand what I needed and I hung up. I had to call the sales rep back and ask to make another appointment for Thursday this week. I’m so upset. Oh, and I went on the messenger option 2x and was chatting with representatives who were copy/pasting their answers. No help at all. I hate Century Link but it’s the only option that I have for the next year.

DO NOT USE CENTURY LINK! They do not care about any type of customer service and are impossible to get in touch with if you need any type of assistance. I have had nothing but the worst experience with them for years and I am so happy to be rid of them. I have never hated a company more. 0/10. The most frustrating experience ever working with a company.

One would think that Century Link would be interested in keeping their customers current with modem technology. Especially if you bought or leased the modem from them. What they don't do, is have "end of life" recycle programs. So when they retire a modem the old one can be returned for recycle and they provide you with their newest technology. One would think that $3,000/year in payments and the continued use of their service would justify new equipment, but apparently not.

They said I was late on my bill. I paid including a service fee. Called to discuss and they said never sent the bill. Sorry. No credit, no response from executives. There's no way to contact them. They hide behind automated systems. Use someone else.

Terrible company with terrible customer service. I have many examples but will document here just the latest. By looking at my bill I noticed they charged me $99 for a IW Jack Install which I never ordered and never received. It took about 1.5 hours of my time on Saturday just to go back and forth with their terrible chat system. Then they have the gall to tell me I should be happy they have received permission from their 'manager' to credit the $99 back. They took $99 out of my bank account (forced automatic withdraw) for a service I never ordered. This is fraudulent. There needs to be some state attorneys that investigate CenturyLink for criminal activity. DO NOT use them if at all possible. I'm jumping to another provider now that another one is available in my area.

Almost $100 a month for the WiFi to work maybe a 1/4 of the time. It’s the only place who offers wifi where I live so yes sadly I pay it every month.

In early December, my elderly in-laws asked for my help because their CenturyLink DSL service (both phone and internet) was down. When I connected to their Wi-Fi, I discovered a CenturyLink splash page bluntly informing them their service was being discontinued, and they’d need to switch to Quantum Fiber, CenturyLink’s supposed "sister company." Without warning, CenturyLink had already cut their service.

After examining their modem’s setup page and confirming the service was dead, I called Quantum Fiber on their behalf and scheduled an appointment to install fiber at their house. The earliest available appointment was December 18th. When the Quantum technician finally arrived, they took one look and declared, “Oh, we’re going to need to dig a cable to the house. We’ll do it after the holidays.” No firm date, no follow-up plan—just a vague "after the holidays."

The holidays came and went. Still nothing. In the meantime, I reached out to CenturyLink to at least reconnect their phone service, as my in-laws—both elderly and not comfortable using cell phones—had no way to make calls. CenturyLink flatly refused, despite their old modem showing the DSL status as “connected.” A manager dismissed me with a hollow apology: “As much as we’d love to help, we just can’t reconnect the phone now that it’s swapped over to Quantum.”

Weeks later, my mother-in-law called CenturyLink directly and was told, “Oh, this isn’t right. We can reconnect your phone until Quantum finishes the install.” That was two weeks ago. Despite repeated assurances that it would take no more than three business days, nothing has been resolved. To add insult to injury, Quantum already has their payment information on file from the initial setup process, yet they’ve done absolutely nothing to deliver service.

This entire experience has been a masterclass in incompetence, finger-pointing, and customer neglect. CenturyLink and Quantum Fiber are two sides of the same broken coin, and neither company seems capable of basic communication, let alone providing reliable service. I wouldn’t touch either of these companies with a 10-foot Ethernet cable. If you value your time, money, or sanity, stay far, far away.

I’m also now exploring potential legal options, because leaving elderly customers without phone or internet for over a month is not just negligent—it’s disgraceful.

I have been a customer for years…. They are now refusing to send a bill. No Email bill's No paper bills! They are attempting to force everyone into automatic withdrawal. They have become deceptive & shady in their dealings. Promising to send a bill but never doing it. I have asked to pay the $2 paper fee.. & I still don’t get a bill. Refusing to give me access unless I open ann online account with them. Assessing Late fees when they send 0 way to pay without calling in or Automated withdrawal. Years of poor connection & now shady business practices. They were the only game in town. But that doesn’t mean you treat your customers forcefully. Getting out in the next 3 months or less !! I will not ever allow them automatic withdrawal after the way they have coerced & manipulated the situation. I do believe they have to legally send a bill!

Century link steals your money and also claims their service works where it actually doesn’t. I tried cancelling my service 6 months ago! The lady had told me it was cancelled, then come December I have a $541 bill! Their service didn’t work where I lived. Their customer service is a joke and clearly doesn’t know how to do their job. Thanks for stealing from my family because you guys can’t do your job. You are a disgusting/untrustworthy company! If you try and talk to anybody about the issue at hand they straight tell you it’s your credit, pay it or don’t and hang up.

well for one it is a rarity you can talk to someone and if you do they dont understand even company policies. i have been trying to talk to someone for over 6 months and i have been a customer since it was ma bell and have been good customer but whatever happened they got greedy and service went to shit. i cancelled century stinks and i also foung out that i have been paying someone elses bill and my account is in arrears cancelled century stinks and will never use them again and never reconmmend them to no one an angry cusgomer!!!!!

We cancelled Centurylink June of 2024 because we were moving. It is now January of 2025 and they still were billing us. Unfortunately, we did not realize they were still billing us. We have notes of the cancellation, but they tell us today that they don't see any notes about our June call. That is almost $1,000 that they took.

Do not ever use this company!
Completely unethical management and billing systems.
Piss poor customer service.

I’m stuck with Centurylink because of where I live and if I could pick another company I would. I work from home and their internet has been out since early this morning. As I write this it’s been over 16 hours with no update.

Trying to get a credit on my account was a struggle. Called the billing department and after selecting the outage option, I got automated messages saying there’s an outage (duh!) and no option to speak with a human. I managed to use their bot chat and after 10+ minutes got a confirmation number for a credit but they couldn’t tell me for how much (really?!).

I’ll probably be on my deathbed by the time a real internet provider gets here but until then I’ll keep fighting Centurystink.

This company has no reguard for their customers. The worse customer service I've ever experienced. I canceled all my services with them. BEWARE they will blame you for their errors. The representative was rude. The supervisor refused to speak to me. STAY CLEAR OF THIS COMPANY.