CenturyLink Reviews 1,933

I still have a landline because where I live, it is necessary. My account was closed September 3 2024 because my bill was late due to financial issues. I called that day and paid the bill and asked to have the service re-established. The FIRST day they could send a technician was November 4th!! They said someone over 18 would have to be there. I live alone so was forced to take off work and lose an entire day of pay. I received a verification phone call on November 3rd and again the morning of the 4th verifying that a technician would be there. NO ONE SHOWED UP. I called and was told there was some kind of computer misinformation issue. I was told that the next day they could come was the 21st of November. I took yet another day off and again, no one showed up. Again, I was told there was some king of "miscommunication". Now I had lost 2 days of pay. The next time offered was November 27th and NOW I was told I did not need to be at home. So, I called and asked to have my bill adjusted due to the fact that I lost 2 entire days of pay due to their incredibly horrible system. This is what they offered. My bill is $135.00 and they decreased it to $95.00. This company needs to go bankrupt.

CenturyLink now has this black banner draped across all my email folders that says "Email Plus," an in your face nag 24/7. It is such a bulky nuisance, I have complained to EVERYONE and am totally ignored now and told nothing can be done about it. It's honestly one of the rudest things I've ever seen a company do, been going on for about four months now. UPDATE 4/11/2025: Wish I could share a print screen of it, but see that's not possible here. It really is unbelievable and there is no justification for such cruelty to customers. Outrageous beyond words.

Centurylink is garbage. As if the internet wasn't bad enough, we have been out of service for 3 weeks now. They have scheduled service appointments with us 6 times, which you have to be home from 8-5. They have not shown up yet, no warning, no rescheduling, nothing. I am so frustrated we just got on the starlink wait list. Hopefully that doesn't take too long. This started over a month ago.

always terrible service
they cannot train a reasonable rep to save their lives
i hate this service and i hate every rep that works there
everyone sucks

MY 95yo mother in law's phone has been dead since 12/20/2024. I, her son in law has been trying for 2 days to reestablish service for her. I call the 800 244-1111. You never can get anyone that speaks understandable English, you get passed around 3 or 4 times explaining the situation and then your call gets drop! Now I have to start all over again, wait 20 minutes for someone to answer you. Then you get to explain all over the situation to a new person who is hard to understand so they can pass you around 3 or 4 times until the call gets dropped again
This has to be the worst customer service ever. How do they stayn in business?

Every months for 4 months I've gone at least one week with no internet. I had the wifi service for 2 years for them to increase prices while the service deteriorates. To add insult to injury I added a protection plan to my outside lines because I live in the country and had problems with rodents eating my lines. After they came and replaced the lines for the second time yesterday they told me that the insurance would no longer cover my outside lines that I would have to start paying out of pocket even with insurance. When I asked for my insurance money to be refunded I was transferred four different times was on the phone for 2 hours for the solution team to tell me that $100 has always been my rate which is untrue based on my bank statements and they refused to cancel my insurance. With me having a prepaid account I told them I was not prepaying the insurance so they stopped my service and told me if I wanted my service reinstated I would have to prepay the month plus the insurance for them to cancel the insurance which is contradicting in itself. After 2 hours of arguing I finally gave up hung up the phone and I'm currently refusing to pay the bill especially considering all of the months I have had to go without internet due to their crappy service.

I am having trouble with my phone service. A technician came out today and found that the problem is at the main CenturyLink box. I called 3 times to find out about when a different technician was going to come fix my phone problem. The CenturyLink phones technician done have any I p to date information for me and they don't seem to care at all that my phone is not working. The customer service at CenturyLink is the worst! They give you the run around and don't seem to care that I am having a problem. Why we in Minnesota still have them as a phone company I don't know. The technician that came to my home even said the equipment CenturyLink uses is out of date and need a major upgrade. It's sad they don't care about their customers!!!!

Scheduled an appointment for December 3rd and was told to be available between the hours of 8am and 5pm. Waited all day for no one to arrive. Re-scheduled for December 20th and the same thing happened again. No accountability for Centurylink, just an apology for wasting two full days of my time. They had the nerve to ask me if I wanted to re-schedule for a 3rd time. Centurylink couldn't care less about customers.

We used Century link for internet service for 7years …outages occurred more and more often and we finally cancelled our service on June 1st. On Dec 18th I received a text that we owed $63 on our account when I contacted customer service they replied that I still owed them for May’s bill plus a penalty. When I asked them why they had not contacted me sooner they replied that a text and a bill had been sent each month. Such rubbish, I never received a text or a bill. While I was a customer I never once was late with payment. Terrible customer service . Save yourself a lot of aggravation and don’t get involved with this company.

Do not ever use CenturyLink as a provider. Worst internet and customer service period!!!
When you try to cancel online or in the app, it states that you have to call. It literally took me 6 calls and two hours to speak with someone that would not hang up. I recorded the conversation and told them I was cancelling and they were being recorded. And to send me the return shipping label for the new router. Their online account will not load the return hardware link or return shipping label.
Stop payment and record your cancellation.
Never use this provider!

The WORST! We are running a business and have put up with internet outtages every time it rains for years. Now we have had terrible and no telephone service for months and finally have had NO INTERNET for weeks and THEY DON'T CARE! We get notices that techs will arrive and they don't show, or they show up and don't tell anyone they are here and supposedly fix the problem, but it's not fixed or is worse. No way to get anyone on the phone, everything is done via email or text. OUR PEOPLE CAN'T WORK, OUR CLIENTS CAN'T REACH US and CENTURYLINK DOES NOT CARE!

Company sent me bills with late charges a month after service was cancelled. They would not remove the charges, aside from late fees. It took over an hour on the phone to get late fees removed.

I am a current tenant!
I was welcomed by a mouse while on the bio this morning! xD
I will be informing them ASAP,
BUT THERE ARE MICE EVERYWHERE IN THE WALLS!
#REFUND&SPLIT!
"LUMEN" will not help you,
ISP defaultly installed into every unit "Century Link" Sells your personal information by default. when you sign up they do not disclose this, nor do they tell you , you will be sharing your personal information with "quantum fiber", "century link" personel who are operating in customer community support centers outside US territory who are not held liable by US laws and customs. RECOMMEND SPARKLIGHT IS LOCAL VERIFIED AND RECENTLY INSTALLED!

Utterly horrible service. I had an appointment, drove 200 miles to make sure I would be there for it, and then CenturyLink canceled it saying my problem was fixed. But it wasn't. And they won't reschedule at any time convenient for me.

I live in a rural area!! The only option for a phone is a land line. What a joke!!! I am so unimpressed that I'd rather drive everyday to check my cell phone in a cell service area. So sad!!! I do not have many options!! But CenturyLink has really dropped the ball & sold out to "Off Shore America!" What a load!!! 2 weeks without land line phone service!! But still have to pay for total crap!!! What's wrong with that?? You tell me???

This last year..maybe 2...I stopped keeping track, has been a nightmare with this POS "company" i.e. scam.
Our internet would cut out dozens of times every hour and like I said, we stopped counting how many times it would be completly out for days at a time. We would call and 'schedule' someone to come out.
At one point last year we had one guy pull up in front of our house, sit there for a bit and drive away. Called and said it was a "broken underground wire and got it fixed." Straight out lie--he didn't dig anywhere (small close-nit neighborhood has its perks).
Called again 9 months later because I had enough. Took TWO hours to get a tech scheduled because, "ma'am you still have an open ticket from 9 months ago that was never resolved and I can't schedule a new one until 'they' take it off." I effing lost it.
The number of times I have told customer service they are running a scam--not like they care--is laughable. They will have no problem taking your money but will not deliver their service. All they do is try to get you to upgrade. B.please--you can't give us what you claim we're paying for, why in.the.hell(!) Would we pay more money?! We were supposed to get 12(yes 1-2) mpbs.....we got 8 at best....LESS than 1 for upload speed....on a good day.
Two additional times we have called in the last 6 months. Each time they say it's a wiring issue in a box down the street, or some wiring issue on their end.
The absolute last straw was when they told my husband that we needed to pay for a service plan($20/mo) 'or you could be charged up to $100 for our tech to come out'. We 'could cancel it right after the tech comes out and only be billed the one-time'. So he did that. Our next bill....$40 higher. The itemized bill said 'equipment rental fees', customer service said it was 'home wire protection'. Asked him to make it right and only have the additional $20 on the bill. After I stopped him from trying to upgrade us again, I told him that if he couldn't make it right, we would pay the bill, but it would be our last. He said, "ok I will start your disconnection now."
I hung up, called Mediacom on the day before Thanksgiving, they had a tech out the day after Thanksgiving and he was in/out in less than a hour!
We have a plan that gets us 350+mpbs (8 before) and 80+mpbs(<1 before) upload speeds for less $/month than what we were paying with this SCAM "company". Doesn't seem right, does it? We asked if they use a different system (we are not I.T people) and the guy giggled and said, "no ma'am you just have had junk service".
Don't let our straight up nightmare experience be yours if you have the choice. They will screw you.

Centurylink is the only service in my area and it’s absolute garbage service. I can’t work from home or do anything with more than 1 device on my internet at a time. The customer service hours are atrocious being Monday-Friday 8am-6pm and that’s it. They don’t even care enough to get better service or customer service to the people using their product. The moment faster service becomes available their crap is being canceled and the equipment is going in the trash where it belongs

I cancelled my service 1 week into the monthly billing cycle and they billed me for the whole month eventhough I only used it for 1 week. Is this even legal?
Centurylink keeps this up, they'll go bankrupt soon. It is expensive for a broadband speed. Other providers give faster speed at lower price. And they wonder why customers are leaving.

The worst customer experience I have ever witnessed! Wish I could have left zero stars!

Moved into a new to me home on 11/22/24 and scheduled new service for that day. Scheduled the appointment on 11/08/24. Confirmed the appointment on 11/12/24.

No one showed up on 11/22/24, no phone call, no email, no nothing. Called and they said Monday, 11/25/24. No show on 11/25/24 either with no communication.

Called again, and they promised Tuesday, 11/26/24…same result. Called an then they promised Wednesday, 11/27/24, @8:00 AM…

No show @8:00 AM. No phone call, nothing. Called them and now they are saying 12/02/24. SMDH.

And, each time I asked to speak to a supervisor I was told they were in a meeting and they would call me back…nothing.

If there was another provider I would use them. Thinking about Starlink.

Internet modem keeps crashing and I keep rebooting. Finally crashed and couldn't be rebooted. Made a service appointment and was told that I had to be there waiting from 8am to 5 pm. Made arrangements to take a personal day from work. Late in the morning I got a text saying technician would be arriving between 1:15 and 5:15. I could have worked for half a day! 5:15 came and went with no technician. Called cutomer service and was told that it might be as late as 7:00 pm before the technician came. I did not have to take a whole day off work. This is the worst scheduling cluster I have ever experienced. I was not told that this appointment could possibly stretch into me waiting for 11 hours.