Bought a specialized Rockhopper for my son. Communication about delivery was great and bike arrived really swiftly. It was really well packaged within the bike box and not difficult to build. Really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Sales Experience with Certini. Spotted a Range Extender and Connecting Cable for my Creo. Website information was spot on and delivery communication very accurately detailed through emails.... See more
Quick helpful advice with the provision of the correct part number based on a photograph of the faulty part. A quick link within the email to enable trouble free ordering. Very quick delivery.
Very fast delivery from Certini. Think I even received it within 24 hours, impressive. I mean, it's £9.50 for a bit of rubber so I'm not going to go nuts about it but it's the perfect like for like... See more
Company details
Written by the company
Family owned and run Bike Shops in Plymouth, Bristol, Birmingham and Stafford. Representing the best bike brands both in store and online.
Contact info
Kingsmill Road 10, PL12, Saltash, United Kingdom
- 01752 849315
- info@certini.co.uk
- www.certini.co.uk
Certini Warehouse Clearance
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and product exactly how…
Great service and product exactly how specified on the web page
May 3, 2026
BG sports gel gloves
Good price and delivery. BG sports gel gloves excellent, been using them for years.
May 2, 2026
Great service
Great service - item I required at a fantastic price - my local bike shop - great to support them
May 2, 2026
Great service delivered within 24 hrs…
Great service delivered within 24 hrs even tho I paid std delivery. Couldn't find the item cheaper anywhere else either and got extra discount for subscribing. Good work Certini!!!
May 1, 2026
Fantastic staff
Fantastic staff that always go above and beyond to help you out. Great customer service as always and very competitive prices
April 25, 2026
I ordered with£5off and received cycle…
I ordered with£5off and received cycle helmet the next day
May 1, 2026
Quick helpful advice with the provision…
Quick helpful advice with the provision of the correct part number based on a photograph of the faulty part. A quick link within the email to enable trouble free ordering. Very quick delivery.
May 1, 2026
Specialized bike parts
Had tcu unit in stock and at a reasonable price, quick dispatch and delivered in good time. Have used Certini before and would use again
May 1, 2026
Good service quick delivery
April 30, 2026
Great customer service 👌
April 14, 2026
Good price fast delivery and good…
Good price fast delivery and good choice of products.
April 29, 2026
Disappointing After‑Sales Support – Not the Service I Expected as a Loyal Customer
There appears to have been a misunderstanding at Certini due to staff leave, so I’ll update this review once the matter is fully resolved. For now, I’ve increased the rating to three stars.
Summary of original complaint below...
I’ve been a loyal Certini customer for around 20 years, but the support for an issue with a new bike bought in May has been disappointing. It’s my first ever problem, yet the response has lacked empathy despite the £10k spend, and the resolution hasn’t been effective. Compared with the after‑sales service from Westbrook Cycles and Tredz, Certini hasn’t measured up — the urgency seems to drop once the sale is done. I also don’t feel the situation has been handled in line with the Consumer Rights Act, which doesn’t seem reflected in their processes.
May 11, 2026
Unprompted review
Reply from Certini Bicycle Co.
Thank you for your feedback and for being a loyal Certini customer. We are sorry to hear that you feel disappointed with your recent after-sales experience, as this is not the level of service we aim to provide.
Having spoken to our team, I am afraid our workshop did not have availability at that immediate time to carry out the additional work you required on the bike. Please contact us at your convenience so we can get this booked in and resolved for you, as we have not been able to reach you by phone or email.
Great price speedy delivery cheers👍
April 29, 2026
High quality genuine parts
Genuine manufacturer parts, delivered extremely quickly and exactly as described. Excellent service, I'm very impressed and will definitely be using again! Thanks!
May 13, 2026
Unprompted review
The order was processed
The order was processed, the parcel was recieved quicker than expected,
great service.👍
April 17, 2026
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